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Message from Shad Khan

Dear Jaguars fan,

Thank you for your continued and loyal support of the Jaguars.  We’ve had a very good offseason – we feel that our football team is much stronger and much more talented, and the soon-to-be-complete US Assure Club renovations are outstanding. The challenge now is to continue these improvements in all areas so that we can all enjoy more wins and a better-than-ever game day experience this fall.

We’ve been very aggressive this spring in adding talent to the roster in the form of veteran free agents as well as a strong rookie class. The offseason program, including OTA practices and minicamp, was extremely productive. So we’re eagerly anticipating the start of training camp and the beginning of a new season.

At EverBank Field we’ve been busy with another construction project this year, with the east and west US Assure Clubs being totally renovated. The changes will be dramatic and will provide the latest in amenities and technology to create a great experience both on Jaguars game days and for other events. The construction of the amphitheater and flex field has begun, so look forward to those projects being completed next spring. All of these initiatives are pursued with the goal of making your experience at the stadium the best in sports and entertainment.

We will continually push to give you more of what you want.  Thank you again for your continued support of the Jaguars, and get ready for a great season and great memories.

Go Jags!

 

Sincerely,

Shad Khan

Owner


Contact Information

Jacksonville Jaguars
One EverBank Field Drive
Jacksonville, FL 32202
Jaguars Executive Office: (904) 633-6000
Jaguars Ticket Office: (904) 633-2000, 1-877-4-JAGS-TIX
www.jaguars.com

Automotive Assistance Number: (904) 633-6100
Aramark (Housekeeping): (904) 633-6502
Delaware North Sportservice: (904) 633-6156
Fanatics: (904) 633-6147
Jaguars Events (Facility Rental): (904) 633-4675 or email events@jaguars.com
Jaguars Fan Experience: (904) 633-2000 myexperience@jaguars.com
Lost and Found (Main Security): (904) 633-6114
S.A.F.E. Management (Event Staff): (904) 633-6182
SMG (Facility Manager): (904) 633-6100

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EverBank Field

Opening Date: August 18, 1995
Stadium capacity: 64,428

Jaguars Foundation

Under the leadership of Jaguars owner Shad Khan, the Jaguars Foundation continues to be a national leader in professional sports philanthropy, providing more than $2.2 million in grants to local youth, military/veterans, women’s health and other charitable organizations. In partnership with Florida Blue, the Jaguars official Community Partner, Jaguars players, cheerleaders and staff make hundreds of visits in the community annually and the team donates hundreds of items for charitable auctions. Honor Rows presented by “Alert Today, Alive Tomorrow” will host over 4,000 youth during regular season home games, who have earned their seat by achieving goals and providing community service. Fans can support the Foundation by visiting one of the prize wheel locations or by purchasing Jaguars 50/50 Fan Jackpot for Charity tickets on game days, with a chance to win half of the day’s proceeds.

For more information about the Foundation, please visit jaguars.com.

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Accessible Seating Requests

Should a guest need access to a wheelchair space or accessible seating, accommodations can be made through the Jaguars Ticket Office. Please call (904) 633-2000 to check the availability of desired seating. Fans not in wheelchairs but needing special assistance should also contact the Jaguars Ticket Office.

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Alcohol Service Policy

For the safety of all our guests, Delaware North has implemented the following alcohol service policy at EverBank Field and Daily’s Place.
·         All persons who order alcohol will have their ID checked each time they order alcohol.
·         Vertical driver licenses from any state will not be accepted as a valid form of ID. (We will accept valid vertical military ID cards.)
·         No person will receive more than two drinks per ID presented at the time of purchase.  Each double cocktail counts as two (not one) drinks.

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Appearances

Jaguars players make over 500 visits each year to local schools, hospitals, non-profit organizations, and businesses throughout the region. To be considered, all requests for Jaguars appearances must be made by submitting a standard request form at least four weeks prior to the event or program date. Schedules for Jaguars personalities vary greatly.

For appearance requests:

Jaguars players: (904) 633-6575 or jaguars.com/community
The ROAR: (904) 633-6203 or jaguars.com
Jaxson de Ville: (904) 633-6544 or jaxson@jaguars.com
D-Line: (904) 633-6000 or dline@jaguars.com

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Everbank ATM’s

ATMs can be found at the following stadium locations. All normal transaction fees may apply.

• Ground-level Game Day Ticket Office between Gates 2 and 3

• Main concourse Jags Pro Shop near section 219 and 227

• South End Zone main concourse near Gates 1 and 4

• FanDuelVille near Ramp 2

• East and West corners inside of the Bud Light Party Zone

• West upper deck section 409 and East upper deck section 435

• Lower-level US Assure Club for Club, Terrace Suite and Executive Suite patrons

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Bag Policy

The Jaguars follow the NFL policy that limits the size and type of bags that may be brought into the stadium. The Jaguars strongly encourage fans to not bring any type of bag to the game. Fans are permitted to carry a hand-sized clutch bag, one-gallon clear plastic freezer bag, or CLEAR bag no larger than 12” x 6” x 12”. For more details, visit www.jaguars.com/allclear.

Any medically necessary exceptions must be pre-approved by the Jaguars. Please contact (904) 633-2000 (option 1) or myExperience@jaguars.com to be considered for approval.

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Banners

Banners are allowed in the stadium as long as they are not in poor taste, offensive or pose a safety hazard. They may not obstruct the view of any patrons, cover any stadium signage or other necessary markings, and they may not promote any organization or company. Banners or flags attached to a pole are prohibited. Banners should not be attached to the facility or wall pads.

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Be Loud

Every team in the NFL wants their fans to be the loudest; especially when our team is playing defense. Home teams have an advantage that comes with a loud stadium. When you see “Lock Down the Bank”displayed on the video boards we are reminding you that the Jaguars are taking a key defensive stand and this is your opportunity vocally stand with us.

Similarly, another opportunity to help our defense will be prompted on the video boards with “3rd Down for What”. This message brings our fans’ attention to the fact that our defense is defending against a 3rd down play. Once again, we need our Jaguars defenders in the stands to take a deep breath and let your voices roar through the river city.

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Bicycle Parking

Guests are encouraged to ride their bikes to games. Bike racks are located at the North end of the stadium, between Gates 2 and 3. Bicycles are not allowed to be secured along the stadium perimeter fence line. Bike valet service at Gate 1 will start three hours prior to kickoff and end one hour after the game. Checked bikes will be monitored. Expect to pay a nominal fee or donation for the bike valet service.


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Boat Docking

For information on boat docking for Jaguars home games, please contact the Jacksonville Dockmaster at (904) 630-0839.

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BRAG Buttons

The Jaguars are proud to help share your special days. Celebrating your first game, birthday, anniversary, or another occasion and want everyone to know? Ask a Guest Services Team member or visit one of our Guest Services Booths to receive a complimentary Brag Button to wear during the game.

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Broadcasting Schedule

Jaguars Radio 2016 on WJXL 1010XL (1010 AM and 92.5 FM) and Gator Country WGNE (99.9 FM)

Jaguars Monday presented by Kangaroo: 6-8 pm with J.P. Shadrick, Tony Boselli, Pete Prisco

Jaguars Thursday presented by Kangaroo:  6-7 pm with Gus Bradley, Jeff Lageman; 7-8 pm with J.P. Shadrick, Jeff Lageman, Tony Boselli,

Jaguars Game Day      

Publix Tailgate Show three hours before kickoff with J.P. Shadrick, Mike Dempsey, Lauren Brooks, Frank Frangie, Jeff Lageman, Rick Ballou, John Oehser, Pete Prisco

Jaguars Game Day with Frank Frangie, Jeff Lageman, Tony Boselli, Rick Ballou

Jaguars Postgame with J.P. Shadrick, Jeff Lageman, Mike Dempsey, Fred Taylor

Jaguars TV 2016 on WJXT-TV The Local Station

Jaguars All Access Mondays 7-7:30 pm on WJXT-TV with Sam Kouvaris, Jeff Lageman and a guest player

Jaguars This Week Wednesdays 8-8:30 p.m. on WJXT-TV

Jaguars Weekend Saturdays 10:30-11 p.m. on WJXT-TV

Jaguars preseason games on WJXT-TV with Sam Kouvaris, Mark Brunell, Nikki Kimbleton

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Bud Light Party Zone

The Bud Light Party Zone is located in the South End Zone of the stadium and opens two hours prior to kickoff for any fan holding a ticket to the game. Check out the Gameday newsletter sent via email four days prior to game day for game by game specials!

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Cabanas

Smart Pharmacy Spa Cabana

Experience a game like no other place in professional sports!  Enjoy this one-of-a-kind chic lounge experience while taking in your Jaguars. Complete with spa access, music comfortable lounge furniture, fans, and TVs.  Top it all off with a great all-inclusive food and beverage package that is included in your ticket price, and you will never do a game any other way!

Located in the north end zone on the main level of FanDuelVille, the spas overlook the playing field to give fans a unique and refreshing stadium experience. In order to enjoy the spas, guests must adhere to the posted rules. Proper swim attire is required and all guests must follow the directions of the lifeguards on duty.

FanDuelVille Terrace Cabana

Terrace Cabanas feature a one-of-a-kind VIP experience like no other.  Enjoy an eagle eye view of the game, coupled with a comfortable atmosphere including all-inclusive food and beverage, relaxing lounge furniture, fans and even TVs to keep you up to date on all the NFL action.

Tailgate Cabana

Experience the best tailgating in the NFL! The Tailgate Cabanas are located on the Sky Patio and offer a relaxed atmosphere for your group to enjoy the build-up to the big game. Tailgate Cabana tickets include your game ticket, food, beverages and parking. Fans may also upgrade individual game tickets for Cabana access for just $70 per person. Call the Ticket Office at (904) 633-200 option 2.

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Champions Club

The Jaguars Champions Club was formed in 2005 with the aim of supporting the Jaguars by helping to build a stronger NFL community. Made up of dedicated Jaguars fans, the Champions Club provides the Jaguars with great support in the areas of season ticket renewals, new sales, and promotion of the Jaguars in the community. In return for their time and efforts, Champions Club members receive unique benefits and access to the Jaguars organization, and are compensated for their time. If you are interested in becoming part of the Champions Club please visit http://www.jaguars.com/fanzone/champions-club.html and fill out the online application form.

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FanDuelVille


Open to all ticketholders, FanDuelVille is located in the North End Zone of the stadium and opens two hours prior to kickoff for all fans. FanDuelVille features live entertainment including DJs and live music, unique food and beverage offerings, and the most exceptional game day experience in all of sports. The post-game party carries on up to 2 hours after most games.

To access FanDuelVille, please enter EverBank Field through Gates 2 or 3 on the north end of the stadium. Guests with accessibility needs may use the Disabled Entrance in the north end between Gates 2 and 3 for elevator access to the deck. From there, you may access the deck through the following options:

  • Take the ramp up to the FanDuelVille level and use the stairs to access the deck
  • Use the escalators and exit at the main concourse. Continue north and use either the stairs near section 121 or 125  OR the elevator near section 123  to access the deck

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Closed Captioning

EverBank Field offers closed captioning through CaptionCast on your smart device. Using the Jaguars Mobile App go to Gameday and select CC ID: ‘Jaguars.’ Or on the internet go to https://www.eegicap.com/captioncast/ and your event ID is ‘Jaguars’ (ID is case sensitive). In addition to closed captioning, assisted listening devices are available at all Guest Services booths.


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Comments / Suggestions

Fans wishing to make a comment or suggestion about the stadium, an employee, or the event are encouraged to stop by a Guest Services Booth to complete a guest comment card. Alternatively, fans may call the Jaguars Ticket Office at (904) 633-2000 or 877-4-JAGS-TIX, send an email to ticketing@jaguars.com or visit www.jaguars.com/myexperience.

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Sea Best™ Cool Zones

Sea Best Cool Zones are open to all fans and feature air-conditioned cooling benches, misting fans, cold refreshments and more - all designed to help fans beat the heat on hot game days.

Check out the main Sea BestÔ Cool Zone located in the South End Zone directly beneath the Bud Light Party Zone on the ground level. Fans also have access to a second Sea BestÔ Cool Zone section, located on the North End Zone main concourse by section 119. This smaller section will feature the same great air-conditioned cooling benches and refreshments.

Additional Cool Zones featuring misting fans are located in the north end of the West and East Upper Deck concourses. 

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Concessions

Delaware North is the catering and concessions provider for EverBank Field. For the full 2016 concession guide, please use the Jaguars app or visit jaguars.com/concessions.

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Construction at EverBank Field

Pardon our dust!  The Jaguars and the City of Jacksonville are partnering, once again, to position the Sports Complex area as a spectacular venue for a vast spectrum of events, all while enhancing downtown Jacksonville as a world-class destination.  The $90 million investment includes the improvements to the US Assure Clubs and new south end zone tunnel.  It also includes all the construction you’ll notice in the south end zone.  Coming in spring 2017 will be a brand new, 5,000-fixed-seat amphitheater and a multipurpose covered flex field.  Both these properties are designed to attract more concerts, shows and events to Jacksonville and give the Jaguars an extra practice facility.

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Credit Cards

VISA, MasterCard, American Express and Discover are accepted throughout the stadium at all concession and merchandise locations.

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D-Line

FEEL THE BEAT with the official drumline of the Jacksonville Jaguars. The D-Line is made up of 18 of the finest rudimental drummers in our area. Since 2004, the D-Line has provided the fans a gameday experience with visual and audio entertainment. Their original repertoire combines both tastes of drum corps and show drumline styles, integrating them into mainstream genres such as hip hop, latin, rock, and many others. Their awesome beats and stunning visuals pump up the crowd at tailgate parties, special events, and all home games. Be sure to also catch them after the games for their popular postgame session in the SeaBest Cool Zone located in the south end of the stadium.

To book a D-Line appearance, please visit http://www.jaguars.com/d-line/appearancerequest.html.

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Designated Driver Program: Bud LIGHT Good Sport

Fans 21 years of age or older with a valid driver’s license can sign a pledge to be a designated driver at any Guest Services Booth. In appreciation of their commitment to getting their friends home safely, all designated drivers who sign up will be entered into a drawing to win a Bud Light prize package. Registration must be completed by the start of the third quarter. The drawing will occur and be announced in the fourth quarter. Each designated driver will receive a voucher for a free non-alcoholic O’Doul’s beverage, redeemable at all permanent concession stands.

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Directions to EverBank Field

Subscribe to the weekly Gameday newsletter by supplying your email address to the Jaguars to receive the latest information regarding any changes to traffic patterns.Coming north on I-95: Take the MAIN STREET EXIT and cross the Main Street Bridge; then exit at OCEAN STREET. Turn right on UNION STREET and follow the signs for EverBank Field/Sports Complex. Alternative Route: Take I-95 Northbound to FORSYTH STREET (EverBank Field/Sports Complex) exit. Stay on FORSYTH STREET until you reach LIBERTY STREET. Turn right on LIBERTY STREET and go to BAY STREET. Turn left on BAY STREET and follow the signs to the EverBank Field/Sports Complex exit.

Coming south on I-95: Stay in the left-hand lane and get off at the UNION STREET Sports Complex exit, which will be on your left. Stay on UNION STREET until you get to the COLISEUM / A. PHILIP RANDOLPH exit. Turn right at the first light on A. PHILIP RANDOLPH BLVD. Go one block to the next light, then left on DUVAL STREET. EverBank Field will be on your right.

Coming from the Beaches on the Arlington Expressway / Matthews Bridge: Take the EverBank Field/Sports Complex exit or the COLISEUM / FLORIDA AVENUE exit. Follow the signs to EverBank Field.

Coming from the Beaches on Beach Blvd. / Hart Bridge (without stadium parking): Exit at either ADAMS STREET or DUVAL STREET. Turn left on LIBERTY STREET to BAY STREET and follow the signs to EverBank Field.

Coming from the Beaches on Beach Blvd. / Hart Bridge (with stadium parking): Take the EverBank Field/Sports Complex exit, and EverBank Field is on your left.

Coming east on I-10: Take I-95 Northbound. Go to the UNION STREET (Sports Complex) EXIT. Stay on UNION STREET until you reach the EverBank Field/Sports Complex or COLISEUM / A. PHILIP RANDOLPH BLVD exit and turn right. Go one block to the next light, and then left on DUVAL STREET, and EverBank Field will be on your right.

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Donation Requests

Due to the large volume of requests we receive, the Jaguars have established a policy to provide fund-raising assistance to non-profit organizations located within the region - generally in the state of Florida and those from South Georgia. Requests must be made in writing on organizational letterhead, at least four to six weeks in advance of the event, and forwarded to the Community Relations Department in order to be considered. The Jaguars assist over 1,300 organizations annually in this manner. Please forward requests to:

Jacksonville Jaguars
Attn: Community Relations Dept.
One EverBank Field Drive
Jacksonville, FL 32202
(904) 633-6575 • (904) 633-6055 Fax

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Duplicate Tickets

If duplicate tickets (two customers holding tickets to the same seat for the same game) are presented, immediately contact an usher, Jaguars Fan Experience representative, or proceed to the nearest Guest Services booth for assistance.

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Duval

Why Duuuuval? In 1968 the city government of Jacksonville consolidated with government of Duval County. Since consolidation, all areas of Duval County are considered part of Jacksonville with exception to four independent municipalities. EverBank Field is located in downtown Jacksonville, the heart of Duval County, and is home to the Jacksonville Jaguars. Our fans represent the North Florida region including several Florida counties as well as South Georgia.  Although Jags Nation reaches far beyond Duval County, including our fan base in London, a call sign of Jaguars fan unity is Duuuuval!

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Elevators

Elevators are available in the following locations:

• Gate 1 (recommended for guests in sections 148-150, 101-106, 201-206, and 405-414)

• Between Gate 2 and 3 (recommended for guests in sections 113-133 and 217-229 and North End Zone Deck)

• Gate 4 (recommended for guests in section 140-147, 240-245, and 432-441)

• US Assure Club East & West (for guests with US Assure Club or Executive Suite at the US Assure Club tickets)

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Emergency Information

Should anyone need immediate assistance, please notify the nearest Guest Service Team member (Jaguars, SMG, SAFE, JSO, JFRD, Fanatics, Aramark, or Delaware North) or visit a Guest Services booth.  Guests may also call the game day hotline at 904-633-6100 or text “ASSIST” <space> followed by your location and issue to 58154*.

In the event of a stadium-wide emergency (i.e.: severe weather, lightning) all Guest Service Team members and the Jacksonville Emergency Services agency are ready and available to assist all guests.  Pertinent information regarding the situation and procedures, including “sheltering” or “evacuation” directions, if needed, will be provided over the public address system and on the stadium televisions, video boards and ribbon panels.  All guests are asked to please remember the following:

  • Follow the directions of Guest Service Team members.
  • Do not panic. 
  • Keep members of your party together, especially children and others in need of assistance.
  • Listen for updated instructions and respond appropriately.
  • Public safety takes priority over all entertainment activities. The game will not resume until the conditions are safe.

 *Message and data rates may apply.

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Emergency Phone Calls

Fans expecting emergency phone calls should leave their name and seat locations at the Guest Services Booths or at the US Assure Club Concierge. If an emergency call is received, a Jaguars Fan Experience representative or usher will be dispatched to your seat location with the message. Public address or scoreboard paging is not permitted. Emergency phone numbers for individuals trying to reach a guest at EverBank Field: (904) 633-6114 or (904) 633-6100.

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Escalators

Escalators are located at the north end (Gate 2 and 3) and the south end (between Gate 1 and 4) of the stadium. Please refer to your ticket to use the closest escalator to your seat location. All escalators will be turned to descend the stadium by the start of the 4th quarter.

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Exit Stairs

When departing the stadium, fans may use the exit stairs that are located below sections 201, 202, 224 and 245 on the main concourse as well as sections 403, 416, 430 and 443 on the upper concourses.

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Family Fun Zone

The Family Fun Zone rules prohibit drinking alcohol and using profanity in section 227. Abuse of this policy within this section will result in possible ejection from the stadium and loss of ticket privileges.

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Family Restrooms

Single stall family restrooms are available for guests who need privacy for family or medical reasons. Family restrooms are located throughout the stadium. Smoking is not permitted in any restroom in the stadium.

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Fan Clubs

Cub Club

The Jaguars Cub Club presented by Baptist Health and Wolfson Children’s Hospital is for Jaguars fans 3 and under. Members receive a special membership kit, invitations to one-of-a-kind events as well as health and safety tips from Wolfson Children’s Hospital’s experts. Babies born at local Baptist Hospitals receive an activation code for a complimentary membership. One time membership fee is $29.99 (plus shipping and handling). For more information, visit www.jaguarscubclub.com

Junior Jags

Share the Jaguars tradition with your family! The Junior Jags was created for young Jaguars fans between the ages of 4 and 12. This annual membership includes a personalized membership kit, monthly e-newsletter, birthday card from Jaxson De Ville and invites to member-only events. Join today for only $29.99 (plus shipping & handling) to start making memories. For more information, visit www.juniorjags.com

Women’s Club

The Jaguars Women’s Club presented by Stein Mart and Culligan was designed with the female Jaguars fan in mind and offers unique experiences that are second to none! Members receive VIP treatment that includes custom merchandise, exclusive opportunities and a forum to stay connected with the Jaguars and other club members through Facebook and exciting events. Must be 18 or older to join for $50 membership fee. For more information, visit www.jaguars.com/womensclub

Union Jax Fan Club

The Union Jax is the Jaguars UK fan club. The fan club is free to join and one of the best way to access the Jaguars and the NFL in the UK. To join, please visit http://www.jaguars.com/uk/register/index.html.

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Fan Code of Conduct

The Jaguars want all fans attending our games to enjoy the experience in a responsible fashion. EverBank Field, home of the Jaguars, is committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and in the parking lots. Please treat all fans with respect and courtesy. When attending a game you are asked to refrain from the following:

• Behavior that is unruly, disruptive, dangerous or illegal in nature

• Standing in aisles, smoking (including e-cigarettes) in non-smoking areas, or fighting

• Intoxication or other signs of alcohol impairment that results in irresponsible behavior

• Foul or abusive language or obscene gestures, signage or clothing

• Interference with the progress of the game (including throwing objects onto or entering the playing field)

• Failing to follow instructions of stadium personnel

• Verbal or physical harassment of opposing team fans

Event patrons and season ticket members are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium staff will promptly intervene to support an environment where event patrons, their guests, and other fans can enjoy the event free from the above behavior. While standing and cheering is permitted, please keep in mind that continued standing can interfere with others’ ability to enjoy the game from their seats. To be courteous to all guests in attendance, we ask fans to stand and cheer when appropriate with the flow of the game.

Event patrons and guests who violate these provisions will be subject to ejection without refund and potential loss of season ticket privileges or other privileges for future games. The Jaguars and EverBank Field thank you for adhering to the Fan Code of Conduct.

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Fan Mail

Letters should be addressed to:
(Name of Player)
Jacksonville Jaguars
One EverBank Field Drive
Jacksonville, FL 32202

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Fan Entertainment Zone presented by PRI

Located on the east plaza level, the Fan Entertainment Zone presented by PRI and is the pregame party area. Fans can experience food, fun, and football three hours prior to each home game. Visit the interactive area for a unique Jaguars pre-game experience. This is truly THE place to be prior to each Jaguars home game.

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Fantasy Football

The Jaguars recognize that many of our fans are keeping up with their own game while watching their Jaguars on the field. We have made great efforts to keep you in tune with games across the league as well as fantasy stats. From your seat notice there are two corner boards featuring NFL Red Zone presented by Xfinity and two corner boards featuring fantasy stats presented by XBOX One and Microsoft Surface.

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First Aid

First Aid booths are located in the following stadium concourse areas:

• Section 123

• Section 410

• Section 436

Paramedic units and emergency medical technicians are on duty each game. Feminine products and Band-Aids are also available at all Guest Services booths. If you are in need of medical attention, please contact the nearest usher, security or Fan Experience representative or text* “ASSIST” <space> followed by your location and brief issue description to 58154.

*Message and date rates may apply.

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First Down

Jaguars fans seated in the North End Zone started our “Move Those Chains” chant years ago. Over the years “Move Those Chains” has become a Jacksonville Jaguars traditional crowd prompt. When the Jaguars advance the ball for a first down the announcer will prompt the crowd with “that’s another Jacksonville….FIRST DOWN” while “Move Those Chains” is displayed on the video boards.  In response to the announcer, please chant along; “Move those chains! Move those chains! Move those chains! Move!” at the same time do the first down signal four times along with the chant (once for each line).

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Food Policy

Food is permitted inside EverBank Field for Jacksonville Jaguars home games provided that it is unwrapped and placed inside a one-gallon clear plastic bag no larger than 11” x 11” (standard freezer bag).

All food items are subject to visual inspection and may be subject to a more thorough inspection if necessary. Stadium security and the Jaguars reserve the right to deny any food item from being brought through the gates. No outside liquids or beverages will be permitted to enter EverBank Field.  Any medically necessary exceptions must be pre-approved by the Jaguars. Please contact (904) 633-2000 (option 1) or myExperience@jaguars.com to be considered for approval.

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Game Day Central

The source for Jaguars game day information, Game Day Central has everything you need. Fans can provide the Jaguars with their email address and receive our newsletter prior to each home game. The newsletter includes game day highlights as well as food, beverage, and merchandise specials. Fans may also visit www.jaguars.com/gamedaycentral. Game Day Central is also accessible from the Jaguars mobile app, see MOBILE APP for more information.

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Gameday Text Messaging

The Jacksonville Jaguars and EverBank Field want to help create a safe and fun environment for you to enjoy your Jaguars football games. If you notice any behavior that is unruly, disruptive, illegal in nature or breaks the Jaguars Fan Code of Conduct, please text* “ASSIST” <space> followed by the location and a brief description of the issue to 58154. The Guest Services Team will do its best to assist any fan in need. Text messages can also be sent from the parking lots beginning four hours prior to kickoff and continuing one hour post-game. Fans who do not have the ability to send text messages via their cell phone may call the game day telephone line at (904) 633-6100.

*Message and data rates may apply.

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Game Day Ticket Office

The staff in the Game Day Ticket Office will assist you with tickets ordered over the phone, via the Jaguars website, or dropped off by a friend. They can also help with Lap Pass tickets or any questions you may have about the activities surrounding the game. Proper photo identification is required when picking up tickets, and only the person listed on the tickets will be allowed to pick up the tickets. The Game Day Ticket Office opens four hours prior to kickoff and is located between Gates 2 and 3 in the North End Zone of the stadium. The Game Day Ticket Office is open until the end of the first quarter.

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Game Opening Times

Gate 1, Gate 4 and the Fan Entertainment Zone presented by PRI open three hours prior to kickoff.

Gate 2, Gate 3, the US Assure Club entrances, and the entire seating bowl open 2 hours prior to kickoff.

To minimize your wait time, the Jaguars strongly recommend that you allow plenty of time for the entrance procedures. Enter the stadium gates early to enjoy pregame festivities and to avoid the typical congestion near kickoff. All guests are subject to security inspection prior to admittance into the stadium. Re-entry is prohibited.

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Gift Certificates

The Jacksonville Jaguars do not issue gift certificates for tickets, merchandise, or concessions, but do offer the ability to purchase Jag Dollars, which can be used throughout the stadium for concessions and merchandise purchases. See JAG DOLLARS for more information.

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Guest Services Booth

Guest Services Booths open two hours prior to kickoff and close following the game. Fans may visit the booths to ask questions, seek assistance with any problems that develop while at the stadium, and register for promotions. Guest Services Booths are in the following locations:

• Main Concourse: North End Zone at Section 123

• Main Concourse: SE Corner at Section 144

• Main Concourse: SW Corner at Section 102

• Upper Concourse: West Upper Deck at Section 410

• Upper Concourse: East Upper Deck at Section 436

• US Assure Clubs: On the ground level and immediately outside the elevator on the upper and lower levels.

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Guest Services Team

The Guest Services Team is made up of several groups focused on helping make your game day experience safe and enjoyable. If you have a general question, comment or concern, or see a person violating the Fan Code of Conduct, please visit the nearest Guest Services booth or locate one of the following representatives for assistance.

Share your game day experience feedback with us at MyExperience@jaguars.com.

Aramark

Aramark is responsible for keeping EverBank Field clean. The housekeeping crew is outfitted in dark green and lime green shirts, with their supervisors in purple. If you see an area in the stadium needing attention, be sure to alert one of our team members.

Jacksonville Fire and Rescue Department
Medical care is provided by uniformed Jacksonville Fire Department paramedics and EMT’s. Care is provided from three first aid rooms, and Medical Team Members can be seen on bike patrols and in a mobile emergency response vehicle.

Jacksonville Sheriff’s Office
Law enforcement is provided by the Jacksonville Sheriff’s Office. Officers are located at the entry gates, throughout the bowl seating, in the US Assure Club, on the concourses and Sky Patio. JSO can be found at the exit gates after the game and are also in the parking lots directing traffic.

Jaguars Fan Experience
Fan Experience is the Jaguars service team committed to assisting you with any seating or ticket-related challenges as well as acting as a resource for any of your game day questions or concerns. Fan Experience representatives have direct contact with stadium security, stadium management, police, first aid and all other game day operations. Fan Experience representatives are stationed at each of the five Guest Services Booths and six US Assure Club concierge desks. They also monitor various stadium sections and can be found wearing maroon shirts.

Fanatics
Fanatics is the official merchandiser of EverBank Field.  Fanatics services all of the Jags Pro Shop stores as well as portable kiosks throughout the stadium and is committed to providing all of your Jaguars merchandise needs.

Delaware North Sportservice

Delaware North Sportservice is the premium food and beverage provider for many sports and entertainment venues throughout the world, and we are now calling EverBank Field home! We offer world class food and heartfelt hospitality to thousands of guests every game day. From signature Chef’s Tables in the Terrace Suite to hand-carved sandwiches in the Bud Light Party Zone, we will have the game day food that fits your appetite. There are variety of mini restaurants are offered in the US Assure Club along with a suite menu to satisfy any palate. Delaware North Sportservice enhances the game day experience not only for main and upper concourse level concessions, we also provide food service for all of the sponsorship tents, media, the Tailgate Cabanas, North End Zone Deck and the Fan Cave. We can’t wait to see you!

S.A.F.E. (SECURITY, ATHLETICS, FACILITIES & EVENTS)
S.A.F.E. is a specifically tailored security and crowd management company that specializes in providing security and guest service staffing for Jaguars games with a commitment to providing unparalleled guest service delivery. Positions include field security, gate security, courtesy teams, access control, ticket takers, ushers, information specialists, wheelchair escorts, and elevator and escalator operators. Frontline S.A.F.E. employees can be found wearing red shirts for security and royal blue shirts for guest services with their supervisors in grey.

SMG
SMG’s role as the facility manager is to present a safe, clean and fully-functional facility for all guests. SMG team members include the skilled tradesmen and technicians that operate the facility’s major systems as well as the audio and visual components. The parking department as well as the grounds crew are all SMG Team members. The parking attendants can be found wearing orange.

 

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Jaguars Events

Take your special event to new heights! The sales team at Jaguars Events is expert in creating extraordinary events that will amaze and dazzle your guests. Imagine an atmosphere with sophistication and the amazing energy that only the home of the Jacksonville Jaguars can provide. From weddings to trade shows, retirement gatherings to corporate team building and more, every celebration is an unforgettable experience. Dream big — there are no limits to what we can achieve! Let Jaguars Events roll out the green carpet for your next event, visit www.jaguars.com for more information.

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JAG Dollars

Jag Dollars are available for sale and can be used during the 2016 season for purchase of merchandise and concessions in the stadium during Jaguars home games. Please contact the Jaguars Ticket Office at (904) 633-2000, or 877-4-JAGS-TIX to order yours today. The Jag Dollars issued during the 2016 season are valid for the 2016 season only. Daily's Jag Dollars are also available through the Daily's promotion for Jaguars season ticket members, and they are worth DOUBLE the value at in-stadium Daily's locations.

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Jags Cinema

JagsCinema features a 30-minute live in-stadium show leading up the kickoff for every home game, and continues with live updates and cut-ins throughout the day. The hosts preview the upcoming game with the latest developments, offering segments including an interview with the head coach, keys to the game and last-minute lineup changes. The world’s largest video boards are the setting for this incredible high definition presentation leading up to the game. Fans will want to be in their seats 30 minutes before kickoff to get the latest news.

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Jags Pro Shop

Jags Pro Shop stores carry the newest merchandise and apparel for all Jaguars fans.  Jags Pro Shop stores are located on the lower level of the US Assure Club, in the northeast corner of the stadium near section 230 (Gate 3), in the northwest corner near section 216 (Gate 2), and in the southeast corner of the stadium near section 245 (Gate 4). You may also visit the Jags Pro Shop store located on the West main concourse between Gates 1 and 2 (sections 109/110) .

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Jaguars Prowl

The Jaguars first started a tradition called The Prowl during the 2012 season.  Jaguars players take the field by walking through the SeaBest Cool Zone. Fans line their path to cheer them on as they proceed towards player introductions. All guests are welcome to take part in The Prowl which typically takes place about 10 minutes before kickoff. The music heard along the Prowl is selected by the team and the procession is broadcast live on the video boards inside the stadium. Players enjoy their interaction with our fans as they walk The Prowl.

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JAX Pack

The JAX Pack is the official promotional and fan engagement squad of the Jacksonville Jaguars, representing the team on and off the field.  The JAX Pack is an energetic and vibrant group that engages and entertains fans to enhance the game day experience. The squad is comprised of 36 charismatic and enthusiastic people who are passionate about the Jacksonville Jaguars. Members of the JAX Pack can be found on game day interacting with fans at tailgates and in the seating areas.

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Jaxson DeVille

Jaxson DeVille is a 403 pound Jaguar who stands 8.5 PAWS in height (about 7 feet in human measurements).  Jaxson’s age is unknown, but he was first discovered in 1993 as a stray cat living at the stadium. He lived in the south scoreboard watching the Jaguars inaugural season until the 1996 season, when he officially became the Jaguars’ mascot. Since then, our fans have fallen in love with Jaxson for his unpredictable behavior and his willingness to risk his life for their entertainment.   Jaxson is “The Self-Proclaimed Best Mascot in Sports” and has won that prestigious honor 19 consecutive years. He was the first NFL mascot to have traveled overseas to visit our troops and he was the first to do a zip line jump into a stadium. Jaxson continues to enter the stadium by way of a stunt every game. Fans can count on seeing a thrilling entrance from Jaxson within 15 minutes of kick off at every home game.

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Junior ROAR

Girls, ages 6 to 17 years, are invited to join our incredible cast to perform at EverBank Field on game day. Your child could be one of over 250 participants who will cheer and dance with THE ROAR of the Jaguars during the Annual Junior ROAR Production. Visit www.jaguars.com for more information about this season’s performance.

JTA Gameday Xpress

The Jacksonville Transportation Authority (JTA) offers its convenient Gameday Xpress service on game day. The buses run to and from the stadium from several downtown and suburban locations. Xpress service begins two hours prior to kickoff and ends one hour after the game. Extended post-game shuttle services are available from the Kings Avenue location. For more information, call JTA at (904) 630-3100 or visit their web site at www.jtafla.com

The Prime Osborn lot will use the ramp area that is located at the north end of the stadium between gates 2 and 3. All other Gameday Xpress users will be dropped off near lot C, on the East side of the stadium across Haines Street between gates 3 and 4.

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Loge Boxes

New in 2016, Loge Boxes give fans exclusive access with a front row seat! The Jaguars Loge Boxes are located in the south end zone of EverBank Field adjacent to the playing field. Each six-person box features brand new cushioned seats, all-inclusive food and beverage package, private TVs and a refrigerator. In addition, all Loge Box guests have access to the new Player’s Club, which puts them right in the middle of the Prowl when the Jaguars take the field. (See PLAYER’S CLUB for additional information.)

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Lost & Found Items

Lost and found items should be taken to a Guest Services Booth. After each game, all items collected will be taken to the main security office. To locate a lost item, please call (904) 633-6114.

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Lost Parents or Found Children

Please visit one of the Guest Services booths or concierge desks to register your child(ren) or elderly guest and receive a wristband that states your section, row, and seat. Children who have lost their parents should be escorted to the closest police officer, Jaguars Fan Experience representative or the nearest Guest Services booth. Paging is not allowed at the stadium.

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Lost or Stolen Tickets

Lost tickets will be replaced with proper I.D. and a $10 per-ticket non-refundable replacement fee. Stolen tickets will be replaced for the ticket holder on record with an official general incident report detailing the theft. On game day, fans with lost or stolen tickets should come to the Game Day Ticket Office at least two hours prior to kickoff. Game day transactions will be subject to the fees mentioned above. Tickets will only be replaced for the ticket member of record. This policy is for the protection of the ticket member of record and will be strictly enforced. Persons in possession of tickets which have been reported lost or stolen will be denied entry at the gates, are subject to being questioned and may be escorted from the stadium and/or subject to arrest. The Jacksonville Jaguars reserve the right not to replace lost or stolen tickets.

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Media Entrance

The media entrance is located outside Gate 1, and opens three hours prior to kickoff. Requests for game credentials are honored only for working media on specific assignment for a recognized news organization or sports news outlet. Credentials are not issued to freelance writers or photographers or independent websites. All credential requests should be directed to Jacksonville Jaguars, Public Relations, One EverBank Field Drive, Jacksonville, FL 32202.

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Motorcycle Parking

Motorcycle parking is available on game days on a first-come, first-served basis south of the Jacksonville Fairgrounds parking (Duval Street and A. Philip Randolph).

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Military Pride

The Jaguars organization is proud of Jacksonville’s deep military heritage. We honor our military during every home game through programs including Hometown Hero, Veteran of the Game, and the 4th Quarter Bell Tribute. If you’d like to show your military pride stop by any Guest Services booth to pick up a brag button and show that you’re proud of those who serve.  

 

To nominate a military member, please follow the links below:

Veteran of the Game - http://www.jaguars.com/veteranofthegame/index.html

Bell Ringer - http://www.jaguars.com/bellringer/index.html

Hometown Hero – Entertainment@Jaguars.com

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Mobile App

Now you can stay connected with the Jaguars anytime, anywhere on your iPhone, iPad, iPod Touch, or Android device with the Jaguars Mobile App. Using the Jaguars Mobile App you will receive notification of breaking Jaguars news stories, gameday notifications, videos, and photo galleries. You will have access to gameday schedules, activities and so much more!   Make your mobile device a unique part of your game-day experience. Download the Official Jaguars Mobile App today at your mobile app store!

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Paging

There is no paging on the scoreboards, the message boards or the public address system. See the EMERGENCY PHONE CALLS and LOST PARENTS/FOUND CHILDREN sections.

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Parking

Season parking for cars and recreational vehicles is available on a limited basis. Parking passes are required to enter the parking lots. Lots open four hours prior to kickoff. Please see the PARKING MAP for lot locations. Vehicles not displaying a current parking pass will be towed at the owner’s expense. For more information, call the Jaguars Ticket Office at (904) 633-2000 or 877-4-JAGS-TIX or e-mail to ticketing@jaguars.com.

Game Day Parking Information: The Sports Complex Parking Garage has passes available for sale on game day. The garage is located near the Veterans Memorial Arena. Parking passes are $25 per game and available on a drive-up basis on game day. Please note that tailgating is prohibited in this garage.

Although they are not operated by the Jaguars, the Jacksonville Fairgrounds and the Tailgaters Parking Lot are also options that many fans use on game day. The Jacksonville Fairgrounds, located on the west side of the stadium, can be reached at (904) 353-0535 or visit www.jacksonvillefair.com . For information on the Tailgaters Parking Lot on the east side of the stadium, please call (904) 353-1126 or visit www.tailgatersparking.com .

For lot-specific pre- and post-game traffic patterns, please visit www.jaguars.com/parkingmap

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The Cooler

New in 2016, the Player’s Club provides an unrivaled opportunity for members to experience Jaguars home games. Located on the ground level in the south end zone of the stadium, club members can get up close with the team during the pre-game Prowl.  Once the game starts, Player’s Club members can enjoy the view from field level and take advantage of two lounge spaces with private bars.  Membership to the Player’s Club is exclusive to Jaguars Season Ticket Members. A limited number of memberships are available. To learn more about this exclusive club, please call the Jaguars ticket office at (904) 633-2000.

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Post-Game Golf Cart Shuttle Program

If you need assistance to your vehicle, a post-game golf cart shuttle program begins in the fourth quarter and is based outside Gate 1 between Lots M and J. Guests will be assisted on a first-come, first-served basis. Golf cart shuttles are limited in seating, so only the guests in need of assistance and one companion should seek this service. Please ask the rest of your party to meet you at your vehicle. The shuttle service is limited to the immediate Sports Complex parking lots and will not cross Bay Street/Gator Bowl Blvd.

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Pre-Game Drop Off / Post-Game Pick-Up Procedure

DROP-OFF:

Because all Sports Complex parking lots are for patrons with parking passes only, a designated drop-off location has been created at Gate 1 and in Lot C in front of the US Assure Club to allow a patron with a disability to be dropped off as close as possible to the facility. When entering these locations, please inform the parking attendant and police officer that you are dropping off a guest.

West side drop-off: Enter Lot M using the Georgia and Adams Street entrance

East side drop-off: Enter Lot C off of Gator Bowl Blvd.

Please note that cars found in designated lots without the proper pass will be towed at the owner’s expense.

PICK-UP:

Traffic continues to flow away from the stadium for at least 30-45 minutes post-game. Please direct your guest(s) needing assistance to either use the post-game golf cart shuttle service outside Gate 1 or wait at the closest gate location until the traffic pattern is no longer one-way.

For accommodations immediately following the game, please refer to the JTA Gameday Xpress information. The Prime Osborn Park-n-Ride location offers convenient drop-off and pick-up service in the North End Zone near Gate 2.

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Pride of the Jaguars

The Pride of the Jaguars was created in 2006 as a visible way to recognize those who have had the greatest impact in the team’s history. The members are:

  • Tony Boselli, OT, 1995-2001; inducted in 2006
  • Wayne and Delores Weaver, co-owners, 1995-2011; inducted in 2011
  • Fred Taylor, RB, 1998-2008; inducted in 2012
  • Mark Brunell, QB, 1995-2003; inducted in 2013

The Pride of the Jaguars is located on the fascia of the west upper deck at Everbank Field.

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Prohibited Items / Security Measures

Prohibited items include, without limitation:

  • All bags with the exception of a small hand-sized clutch or clear bag no larger than 12” x 6” x 12”
  • Cameras with lenses longer than six inches
  • Clothing with profane or offensive language/content
  • Coolers or containers, including cans, cups, bottles and beverages from outside the stadium
  • Drones or unmanned aerial vehicles
  • Inflatables, loungers and other floatation devices
  • Knives, guns and any type of weapons or explosives
  • Laser pointers
  • Laptop computers
  • Noise makers, whistles, and air horns
  • Pets (except service animals)
  • Seat cushions
  • Smoking, including e-cigarettes (except on the ground level)
  • Sticks or poles
  • Strollers or Infant carriers
  • Umbrellas
  • Video equipment and tape recorders
  • Laptop Computers
  • Drones or Unmanned Aerial Vehicle

All ticket holders and their belongings are subject to search (including by walk through magnetometers and/or magnetic wanding) upon entry into the stadium. By tendering a ticket and entering the stadium, ticket holders consent to such searches and waive any related claims that they may have against the NFL, its member clubs, their affiliates and the stadium landlord, or their agents. If ticket holders elect not to consent to the searches they will be denied entry into the stadium without refund.

There are no provisions to check items at the gates or in the stadium. Fans will be asked to either take prohibited items back to their car, if they have not entered the stadium, or dispose of prohibited items at the entrance of the stadium. The Jacksonville Jaguars and the stadium are NOT responsible for items left behind, lost, stolen, or damaged. Possession of prohibited items is grounds for ejection from the stadium. Game tickets will be forfeited.

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Radio Affiliates

To listen to the Jaguars games, please tune to the following stations:

WJXL 1010 AM & 92.5 FM

Jacksonville (flagship)

WGNE 99.9 FM

Jacksonville game day simulcast

WFOY 1240 AM 

WHOG 95.7 FM

St. Augustine

Daytona Beach

WRUF 850 AM

Gainesville

WCFB 94.5 FM

Orlando

WIXC 1060 AM

Melbourne

WPSL 1590 AM

WJHC 107.5 FM

Port St. Lucie

Jasper

WSEG 1400 AM

WJEM 1150 AM

Savannah, Ga.

Valdosta, Ga.

WHFX 107.7 FM

Brunswick, Ga.

WIFO 105.5 FM

Jesup, Ga. 

WAYX 96.3 FM

WZBX 106.5 FM

Waycross, Ga.

Statesboro, Ga.

WGLF 104 FM

Tallahassee

WNZF 1550 AM

Palm Coast

WNZF 1550 AM

Palm Coast

WKBX 106.3 FM

Kingsland, Ga.

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Re-entry Policy

Persons leaving the perimeter gates before or during games will not be allowed back into the perimeter gates under any circumstances.

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Radios, Televisions and Electronic Devices

Single-speaker radios, hand-held televisions, and tablets are permitted in the stadium as long as they do not interfere with other fans’ enjoyment of the game. The Jaguars reserve the right to ask any fan to discontinue use of such devices.

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Restrooms

The stadium has over 52 spacious restrooms, with 26 for men and 26 for women, located throughout the stadium concourses. Diaper changing tables and facilities for the disabled are available in all restrooms. Smoking is not permitted in any restroom in the stadium.

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Roar of the Jaguars

THE ROAR, the Jacksonville Jaguars Cheerleaders, are an integral part of the Jaguars entertainment package during all home games as they captivate fans with their high-energy dance routines. In addition to cheering at games on the sidelines, THE ROAR visit fans in the Web.com Fan Zone pregame, they also perform routines prior to kick off, at the 1st quarter break and at the first break of the 4th quarter.  When not on the playing field, they serve as goodwill ambassadors for the Jaguars and the NFL by participating in community, corporate and charitable events throughout Jacksonville and the surrounding areas. THE ROAR has traveled nationally and internationally to entertain, model and represent the Jaguars and the NFL.  All of this is in addition to the hours of rehearsal preparing for game performances and THE Jr. ROAR Cheerleader program and show.

To book a ROAR appearance, please visit http://www.jaguars.com/cheerleaders/appearances.html.

Connect with THE ROAR on social media:

(Facebook logo) /theroarofthejaguars

(Twitter logo) @roarofthejags

(Instagram logo)/roarofthejags

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Season Ticket Member Information

Please visit www.jaguars.com/myaccount for all of the latest season ticket member information and calendar of events.

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Season Ticket Member Wall of Fame

In recognition of the Jaguars 20th season in 2014, all Season Ticket members including those celebrating milestone anniversaries are  honored with a Wall of Fame located on the east main concourse near section 140. The Season Ticket Member Wall of Fame is available for all fans to visit at EverBank Field. The Jaguars thank you for your loyal support!


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Service Animals

Service animals are permitted inside EverBank Field. Please contact the Jaguars Fan Services Department at (904) 633-2000 (option ‘1’) if you need further information.

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Smoking Policy

Smoking (including electronic cigarettes) is permitted ONLY in uncovered areas on the ground Plaza level.

Smoking is banned in all areas of the stadium including the seating areas, concourses, stairwells and landings, ramps, walkways, US Assure Clubs, Bud Light Party Zone, FanDuelVille, Sky Patio and restrooms.

Fans who fail to comply with this policy, after the appropriate warning, are in violation of the Jaguars Fan Code of Conduct and are subject to ejection from the stadium. We appreciate your cooperation in adhering to this policy.

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Social Media

Stay up-to-date with the Jaguars during the game and all year round!  No matter what device you have, we have you covered.  Like, friend, follow and connect with the team to ensure you’re the first to know about breaking Jaguars news. 

(Facebook) /jacksonvillejaguars

(Twitter) @jaguars

(Instagram)/jaguars

(Snapchat) Jaguars

(LinkedIn)/company/jacksonville-jaguars

 

Fans with Instagram and Twitter accounts are invited to use #JagsGameDayLive for a chance for their photo to be featured on the world’s largest video boards.

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Standing Encouraged Section

While standing and cheering is permitted, please keep in mind that continued standing can interfere with others’ ability to enjoy the game from their seats. Fans interested in standing for the entire game may purchase seats in sections 123 and 124 where standing is encouraged in these sections.

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Tailgating

Tailgating is permitted in the parking lots surrounding the stadium. Grilling must be contained to a barbecuing structure and open fires will not be allowed. Please extinguish all fires prior to leaving the parking lot and be considerate of others who are enjoying tailgating. Loitering, open fires, tailgating or any related activity is NOT permitted in any parking garage.

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Taxi Service

Taxis are waiting and available post-game in the northeast corner of the stadium by the JTA bus loop across from lot A (exit Gate 3). A limited number of taxis are also available on Georgia Street (west of lot P) on a first-come, first-served basis. Due to the post-game traffic routes, additional taxis will not be available to get into the lots until 30-45 minutes post-game.

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Telephones

Pay phones are located throughout the stadium.

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TTY Phone Number

The Jaguars Ticket Office is equipped with a TTY line at (904) 633-2202.

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Ticket Exchange

Season ticket members who cannot attend a game now have the option of selling their season tickets anonymously to other fans by visiting www.‌jaguars.com/myaccount and signing into My Jaguars Account. There is no fee for posting tickets and the process is secure — simply highlight the tickets you wish to sell, choose the selling price and expiration date, and submit the listing. Editing your posting at any time is quick and easy.

Once the posted tickets are purchased, the amount of the sale price is credited to your Jaguars season ticket account, less a seller fee. The barcodes on your tickets are cancelled and new barcodes are issued. The new tickets are then electronically delivered to the buyer via TicketFast for at-home printing, using any standard printer.

Season ticket members will be notified via email if the tickets do not sell before the indicated expiration date. The listing will be automatically removed and the original tickets will still be valid for entry. If you cannot attend the game, you also have the option of emailing your tickets to a friend via Ticket Forwarding.

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Ticket Forwarding

This service allows season ticket members the opportunity to email tickets to friends, family or clients when they cannot attend a game. Simply visit www.‌jaguars.com/myaccount and sign in to My Jaguars Account. Under “Manage My Tickets,” select the ticket or group of tickets, enter the recipient’s information and select “forward.” You will not need the tickets in hand in order to do this. During the forwarding process, the barcode on the original season ticket is cancelled and a new one is issued electronically. The recipient is sent a new ticket via TicketFast with a unique barcode that can be printed right away with any standard printer.

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Ticket Office Information

The Jaguars Ticket Office is open Monday through Friday from 9 a.m. to 5 p.m. for telephone or walk-up service. The Ticket Office is located on the West side of the stadium, facing the Baseball Grounds of Jacksonville. Contact the Jaguars Ticket Office for information regarding Season Tickets, US Assure Club seats, Executive Suites, Terrace Suite, new premium spaces, group and tailgate packages and single game tickets.

Ticket Office

Phone: (904) 633-2000 / 877-4-JAGS-TIX
Fax: (904) 633-6338
Email: ticketing@jaguars.com 
Web Site: www.jaguars.com

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Ticket Policy

Please keep your tickets with you at all times and safeguard them from being lost or stolen. Please note that every person, regardless of age, is required to have a ticket to enter the stadium. For children 34 inches tall or less, please contact the Jaguars ticket office at (904) 633-2000 regarding the steps to obtain a lap pass ticket. The reselling of tickets or selling of any items is prohibited in the stadium and parking lots.

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TV Affiliates

All official Jaguars television programming appears on WJXT-TC Channel 4. Jaguars preseason games and shoulder programming also appear on the Jaguars affiliate stations in the following markets:

WSWG CBS-43 Albany, Ga.
WTVM ABC-9 Columbus, Ga.
WJXT-TV 4 Jacksonville (flagship)
WKMG CBS-6  Orlando
WCTV CBS-6 Tallahassee
WNBW NBC-9 Gainesville
WJHG NBC-7 Panama City
WSAV NBC-3 Savannah, Ga
WJTC NBC-15 Mobile, Ala./Pensacola
WTAT FOX-24 Charleston, S.C.
WTVY Mynet-4 Dothan, Ala.
Unused Tickets

If you are unable to use your Jaguars tickets, the USO will gratefully accept donated tickets and award them to deserving service personnel. You may contact the USO at (904) 778-2821 or email  bross@‌usojax.com for more information. The cutoff time for donations is 72 hours prior to any home game.

Tickets may also be donated by calling the Jaguars Ticket Office at (904) 633-2000 (option ‘1’), or you may log in to My Jaguars Account, click on “Manage Your Tickets” and then proceed through the “Donate Tickets” link.

See TICKET EXCHANGE and TICKET FORWARDING for other unused ticket options.

USO Section (Sections 430 & 431)

The Jaguars offer tickets at reduced prices to military personnel through the USO. For details, contact the USO at (904) 778-2821.

World's Largest Video Boards

EverBank Field is the proud home to the world’s largest video boards. Stadium renovations in 2014 included the addition of 15 video board elements in stadium. The two largest video boards are each longer than the length of the football field! Full screen content boasts stunning 8K resolution, the highest resolution in the world. This resolution is achieved through custom technology created in-house for our control room. In addition to the largest boards, you will see two over tunnel boards, five ribbon boards, four corner boards, and two boards under the Smart Pharmacy Spas. 

Fans with Instagram and Twitter accounts are invited to use #JagsGameDayLive for a chance for their photo to be featured on the world’s largest video boards.

Video Equipment

Videotaping equipment, including camcorders and audio tape recorders, is prohibited in the stadium.

Water

Water fountains are located throughout the stadium, many of them near restrooms. Complimentary cups are available at all Guest Services Booths.

We are...

JAGUARS! Jaxson DeVille and the Jax Pack will hold signs leading Jaguars fans in a “We are…Jaguars” cheer throughout the game presentation. Make sure that you get loud and show your Jaguars pride.

WE ARE JAGUARS Crowd Banners

The WE ARE JAGUARS Crowd Banners are an exciting, new, game day tradition for our fans in Sections 122-124. Starting our home game on October 18th, members of the JAX PACK will be in Sections 122-124 to help roll out three large banners for two minutes while the crowd cheers “WE ARE JAGUARS!” If you are seated in one of these sections and would like to be part of the experience, be in your seats 15 minutes prior to kickoff. If you are not there during that timeframe, you will be asked to wait at the entrance to the seating bowl. Fans in other sections are encourage to cheer “WE ARE JAGUARS” when you see these banners. Once the cheer is completed, the JAX PACK will help remove the banners for you to enjoy the game and guests waiting at the entrances will be permitted to enter. If you are seated in one of these sections and do not want to participate in the WE ARE JAGUARS Crowd Banner unveiling, feel free to visit FanDuelVille or the Main Concourse while it is taking place.”

Wheelchair Escort Service

Wheelchair escort service is available at all perimeter gates of the stadium. This service will bring you from the perimeter gate to your seat. Wheelchair escort service will return, post-game, to pick you up at your seat and return you to your original perimeter entry gate. Please note that if you are in need of a wheelchair for all movements throughout the stadium, it is advised that you bring a wheelchair for your personal use throughout the entire day, and you will need to contact the Jaguars Tickets Office for accessible seating. The Wheelchair escort service is intended to relieve patrons in need of the initial long entry and exit walks.

Wi-Fi

Complimentary Wi-Fi, courtesy of Comcast, is available throughout EverBank Field.  Guests may connect by selecting the “xfinitywifi” network on their mobile device and following the instructions on your web browser.  If you need assistance, text “wifi” to 58154 or look for a Wi-Fi Coach located throughout the stadium.   Just look for their bright yellow hats.  Terms and conditions apply for Wi-Fi use.  See http://wifi.jaguars.com.

Youth Season Tickets

Half-priced season tickets can be purchased for section 227 (Family Fun Zone) for children ages 12 and under. Proper age identification and a contiguous, full-price adult season ticket is required for purchase. Half-priced youth tickets are not available on an individual game basis.

Any individual over the age of 12 who attempts to enter EverBank Field with a youth ticket will be denied admittance at the stadium entry gates.

Jaguars BLACK

Jaguars BLACK is the Jaguars Premium Business to Business based program, designed to promote building ROI for your company using our proven system.  All season ticket members in premium areas are automatically members, and there is no additional charge.  For more information, or to speak with your entertainment consultant, please call 904-633-2000 option 2.

US Assure Clubs

The US Assure Clubs have undergone a complete transformation in preparation for the 2016 season.  Along with the construction of a new amphitheater and flex field, the Club improvements are part of a $90 million investment by the Jaguars and the City of Jacksonville in EverBank Field.  The US Assure Club features two uniquely designed spaces, East and West.  Architecturally different and fundamentally consistent, both spaces offer guests premium experiences at Jaguars games and entertainment events at EverBank Field.  Both sides showcase an NFL first – all new walkout patios at midfield connected to the Clubs via a wall of windows.  New features also include cushioned seats, upgraded food and beverage options and state of the art video screens to catch all the NFL action.


Alcoholic Beverages

Florida state law prohibits the sale of alcoholic beverages to persons under the age of 21. Therefore, patrons will be required to show proper identification and proof of age when buying alcoholic beverages. Please remember that it is illegal to drive under the influence of an intoxicant or to consume alcoholic beverages while driving. Alcohol sales will stop at the beginning of the third quarter for games starting after 7 p.m. and will stop at the end of the third quarter for all other games for fans seated in the outdoor club areas, unless otherwise announced. Alcohol is served throughout the game inside the US Assure Club. Limit two drinks per customer. A double cocktail is considered two drinks. Please drink responsibly.

EverBank ATM’s

Two ATMS are located on the lower level (second floor) of each the US Assure Club. All normal transaction fees may apply.

EverBank Lounge

US Assure Club guests are invited to visit the EverBank Lounges, located on the upper level of the east and west club. Each lounge features premium seating in front of a large video board surrounded by six televisions so fans can follow the Jaguars game while keeping up with other games around the NFL. Stop by to connect with an EverBank representative, and you could receive a complimentary concession item. 

Bars

Each club features four bars offering a full range of beer, wine and cocktails. Enjoy your favorite or try one of the specialty drinks that change as the season progresses.

Club Tables

Tables are located on all patios of the US Assure Clubs.  The Kickoff Club Tables are an all-inclusive food and beverage seating area.  Snacks and beverages are located in the dedicated seating area, along with the tickets for the seats being loaded with credits to enjoy any of the fare in the US Assure Clubs (excluding liquor).  For any questions, please visit one of the concierge desks located throughout the US Assure Clubs.

Your game tickets are pre-loaded with food and beverage credits to use throughout the season. You may use your tickets to purchase food and beverage items, including non-alcoholic beverages, beer and wine. Your loaded ticket credits can be redeemed only at any US Assure Club concessions location (including the Chef’s Table) by giving your game ticket to the concessions attendant to be scanned. You will be able to redeem up to two items per transaction. Loaded tickets are not accepted at merchandise locations.

In addition to your loaded tickets, you will have complimentary preset snacks on your club table. These snacks will be restocked throughout the entire game. You will also have access to the complimentary domestic beer, wine, water and soda at designated beverage areas near your seating location.

Concierge Desks

To seek assistance with questions or any problems that may develop while at the game, please visit any one of the three guest services concierge desks located within the US Assure Club. The concierge desks can be found on the ground floor (lobby entrance) and immediately outside the elevators on both the lower and the upper levels of the clubs. Jaguars Fan Services representatives are available to assist you beginning two hours prior to kickoff, through the end of the game.

Dining Areas

All seating in the US Assure Club lounge and dining areas is on a first-come first-served basis. Please be courteous to others by leaving chairs with tables.

Dining Features

The US Assure Club offers a wide variety of culinary options. Fans can enjoy stadium classics like slow-smoked barbecue, carved sandwiches, or burritos bowls made to order. Traditional favorites like hot dogs, grilled cheeseburgers and popcorn are also available, and be sure to leave room for dessert at the Peterbrooke carts. For a great culinary experience, the upper level will feature new menu items during each game, and you may see hand-carved meats, Italian favorites, stadium fare and desserts.

Merchandise

Jags Pro Shops carry the newest merchandise and apparel for all Jaguars fans. The Jags Pro Shop is located on the lower level in each of the US Assure Club. You may also visit the stores located on the main concourse in the north end zone near sections 219 and 227 as well as the southeast corner of the stadium near section 245. The Jags Pro Shop store is located on the West main concourse. Premium guests may access this store by taking US Assure West Club elevator to the 3rd floor and walking out to the main concourse.

Field VIP Club

The Field VIP Club is located on the East Side of the EverBank Field, entering through the US Assure Club East.  The Field VIP Club is an all-inclusive food and beverage seating area.  Snacks and beverages are located near the dedicated seating area, along with the tickets for the seats being loaded with credits to enjoy any of the fare in the US Assure Clubs (excluding liquor).  For any questions, please visit one of the concierge desks located throughout the US Assure Clubs.

To access the Field Seating area, please enter the stadium through the US ASSURE Club East entrance. You will enter the Club lobby and proceed to the concierge desk where a member of our Guest Services Team will escort you through the field tunnel into your designated seat location. Should you need to return to the club for any reason, a Guest Services Team Member will escort you back through the field tunnel into the club area. Additional Guest Services Team Members have been placed in the seating area so that the wait time to be escorted is shortened.

In addition to your loaded tickets, you will have access to a grab-and-go station which will provide snacks and beverages. This station will be located inside the field tunnel near your seating location.

Your game tickets are pre-loaded with food and beverage credits to use throughout the season. You may use your tickets to purchase food and beverage items, including non-alcoholic beverages, beer and wine. Your loaded ticket credits can only be redeemed at any US Assure Club concessions location (including the Chef’s Table) by giving your game ticket to the concessions attendant to be scanned. You will be able to redeem up to two (2) items per transaction.

Kickoff Club Tables

Tables are located in Row KK of both US Assure Clubs.  The Kickoff Club Tables are an all-inclusive food and beverage seating area.  Snacks and beverages are located in the dedicated seating area, along with the tickets for the seats being loaded with credits to enjoy any of the fare in the US Assure Clubs (excluding liquor).  For any questions, please visit one of the concierge desks located throughout the US Assure Clubs.

To access the Club Table seating area, please enter the stadium through either the US Assure Club East or West entrance. Take the escalators to the lower level of the club and continue to the outside seating area. Take the stairs up to the top of the 100 level, where you will be able to find your designated table. Guests with accessibility needs may take the Club elevator to the main concourse and enter the outdoor club seating area through the closest walkway.

Your game tickets are pre-loaded with food and beverage credits to use throughout the season. You may use your tickets to purchase food and beverage items, including non-alcoholic beverages, beer and wine. Your loaded ticket credits can only be redeemed at any US Assure Club concessions location (including the Chef’s Table) by giving your game ticket to the concessions attendant to be scanned. You will be able to redeem up to two (2) items per transaction. Loaded tickets are not accepted at JagWear Stores or any Daily’s location.

In addition to your loaded tickets, you will have complimentary preset snacks on your club table. These snacks will be restocked throughout the entire game. You will also have access to the complimentary domestic beer, wine, water and soda at designated beverage areas near your seating location.

Merchandise

JAGWEAR stores carry the newest merchandise and apparel for all Jaguars fans. The JAGWEAR store is located on the lower level in each of the US Assure Club. You may also visit the stores located on the main concourse in the north end zone near sections 219 and 227 as well as the southeast corner of the stadium near section 245. The Xperience store is located on the West main concourse.

Ticket Access

Your US Assure Club ticket will give you access to both the lower and upper levels in the US Assure Club as well as the Bud Light Party Zone, FanDuelVille and general concourse areas. Be sure to have your ticket with you and have your hand stamped by security before you leave the US Assure Club. You will need to show your hole-punched ticket and hand stamp to re-enter the US Assure Club.

TERRACE SUITE

EverBank ATM’s

The two closest ATMs for guests in the Terrace Suite are located on the main concourse near the Guest Services Booths at Gates 1 and 4 (sections 202 and 244). There are also two ATMs located inside the Bud Light Party Zone. All normal transaction fees may apply.

Dining Features

Four days prior to each home game, guests may visit www.jaguars.com/gamedaynewsletter to review the exclusive food offerings for that week. All menu offerings, house wine and draft beer selections are included in the price of your Terrace Suite ticket. Premium wines, beers and liquors are not included in your ticket cost, but they are available for purchase on game day.

Elevators

Express access to the Terrace Suite is available on the ground-level elevators at Gates 1 and 4.

Hostess Desk

If you have any questions or need to report an issue on game day, please visit the hostess desk located on the top of the stairs inside the Terrace Suite or notify a security guard.

Non-Jaguars Events At EverBank Field

Terrace Suite holders will have the option to purchase tickets to certain non-Jaguars events such as the Florida-Georgia game and the Tax Slayer Bowl game. A Jaguars representative will contact you with purchase information.

Ticket Access

Guests holding a Terrace Suite ticket have access to the US Assure Club lounge areas, Bud Light Party Zone, and general concourse areas. Prior to leaving the Terrace Suite, pick up a wristband from security. You will need your hole-punched Terrace Suite ticket and wristband to re-enter the Terrace Suite.

 

EXECUTIVE SUITES AT THE US ASSURE CLUB

All the excitement of NFL football combines with all the comforts of home in the truly distinctive Jaguars Suites. Whether it’s for business or for pleasure, you’ll enjoy a whole new dimension to the Jaguars game day experience.

EverBank ATM’s

The two closest ATM locations for guests located on the suite level are on the East and West Upper Deck concourses next to the Guest Services booths (sections 410 and 436). You can also find ATMs on the lower level floor of the US Assure Club. All normal transaction fees may apply.

Concierge / Guest Services

If you have any questions or need to report an issue on game day, simply press the concierge button on the house phone in your Suite and/or notify your Suite/Guest Services attendant. Your suite will be served by an attendant from Delaware North who will check with you periodically throughout the event regarding your food and beverage needs. There will also be a Fan Experience representative from the Jaguars making sure your game day experience is going well throughout the event.

Entry Elevators

An express elevator to the Suite level is located on the ground floor of the US Assure Club. Please look for the signs posted above the elevators to determine which elevator is designated as Suite Express. If the elevator is crowded, you may also take the escalator located on the ground floor of the US Assure Club to the first Club level and then again to the 2nd Club level. From here, exit out the doors located on either the North or South end of the US Assure Club and take one ramp up to the lower-level Suites (East and West side) and two ramps up the upper-level Suites (West side only).

Non-Jaguars Events at EverBnk Field

Suite owners will have the option to purchase suite tickets for certain non-Jaguars events. A Jaguars representative will contact you with purchase information.

Pick‘em Challenge

The Pick ’em Challenge presented by UPS is a weekly NFL game that allows you to pick the winner of each regular season NFL game. Each week the participant entry that accumulates the most points will win a prize. At the end of the season there will be a grand prize winner, as well as 2nd and 3rd place prize winners.

Suite Rentals

Suites are available for purchase for all Jaguars games and non-Jaguars events. Two suite sizes are available: twenty-person or twelve-person suites. Single and two-game packages are also available. For more information on suite rentals, please call our Premium Seating department Monday through Friday, from 9 a.m. to 5 p.m. at (904) 633-2000 (option 2).

Suite Hours

At all Jaguars games you may occupy your suite two hours prior to the start of the game.

Suite Passes

A suite pass, accompanied by a regular admission ticket, enables a guest to enter the suite.

Suite Dining

Suite owners will have the opportunity to order food from Delaware North’s full service menu up to three days before the game. A game day menu will also be made available in each suite. A game day food and beverage order can be placed with your suite attendant or by pressing the pantry button on your suite phone. Please note, our liquor license does not allow any guests to take alcoholic beverages home with them. The suite owner is responsible for the guests in each suite. It is unlawful to allow anyone under the age of 21 to consume alcoholic beverages in the suites.

Ticket Access

With suite tickets, guests may also access the US Assure Club lounge areas, Bud Light Party Zone, and general concourse areas. Be sure to have your ticket with you and receive a wristband from security before you leave the Suite level. Both your hole-punched suite ticket and wristband are required for re-entry.

Summary

Our goal is for Jacksonville Jaguars fans to have a safe and enjoyable experience while at EverBank Field. This Fan Guide was compiled to serve as an informational tool for our Season Ticket Members, Guests, and Guest Services Team Members and to add to the quality of your time spent at EverBank Field. It is not a complete or official statement of policies or procedures. This guide contains only a summary of information and policies that are most frequently inquired about by our guests. The Jaguars reserve the right to alter, change, or interpret policies without notice. The Jaguars reserve the right to eject fans for objectionable behavior. Guests who violate the law will be prosecuted. Treat others the way that you want to be treated and remember; we are…JAGUARS!

 
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Season Schedule

Week
Date
Game
Result/Time

Week P1

Thursday, August 10, 2017, 7:30 PM EDT
Thu, 08/10 at 7:30 PM EDT
Aug. 10
7:30 PM EDT
- -  

Team Leaders

Passing:
Rushing:
Receiving:
Listen Online with NFL Field Pass
DirecTV:
TV:
Sirius:

Week P2

Thursday, August 17, 2017, 8:00 PM EDT
Thu, 08/17 at 8:00 PM EDT
Aug. 17
8:00 PM EDT
- -  

Team Leaders

Passing:
Rushing:
Receiving:
Listen Online with NFL Field Pass
DirecTV:
TV:
ESPN
Sirius:

Week P3

Thursday, August 24, 2017, 7:30 PM EDT
Thu, 08/24 at 7:30 PM EDT
Aug. 24
7:30 PM EDT
- -  

Team Leaders

Passing:
Rushing:
Receiving:
Listen Online with NFL Field Pass
DirecTV:
TV:
Sirius:

Week P4

Thursday, August 31, 2017, 7:00 PM EDT
Thu, 08/31 at 7:00 PM EDT
Aug. 31
7:00 PM EDT
- -  

Team Leaders

Passing:
Rushing:
Receiving:
Listen Online with NFL Field Pass
DirecTV:
TV:
Sirius:

Week 01

Sunday, September 10, 2017, 1:00 PM EDT
Sun, 09/10 at 1:00 PM EDT
Sep. 10
1:00 PM EDT
- -  

Team Leaders

Passing:
Rushing:
Receiving:
Listen Online with NFL Field Pass
DirecTV:
TV:
CBS
Sirius:

Week 02

Sunday, September 17, 2017, 1:00 PM EDT
Sun, 09/17 at 1:00 PM EDT
Sep. 17
1:00 PM EDT
- -  

Team Leaders

Passing:
Rushing:
Receiving:
Listen Online with NFL Field Pass
DirecTV:
TV:
CBS
Sirius: