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Fanzone

Emojis FAQ / Responses

GOOGLE PLAY
  • GOOGLE PLAY: Doesn’t work in [Unsupported app]

Hey [username] The emoji keyboard is image-based and works on applications that support pasting of images. Try it in Hangouts or Messenger! Please email us at support@makesnaps.com for more.

 

  • GOOGLE PLAY: Doesn’t work in [Supported app]

Hey [username] The emoji keyboard should work in [Supported app], please try again and if the problem persists, email us at support@makesnaps.com

 

  • GOOGLE PLAY: The images are too big in [Messaging app] can you make them smaller?

Hey [username], [Messaging app] by default scales images up to a certain size. We’re looking into ways to improve this experience. Please email us at support@makesnaps.com

 

  • GOOGLE PLAY: How to I switch to other keyboards?

Hey [username], You can toggle to a different keyboard by selecting the ABC button to access the qwerty keyboard in the [Keyboard Name]. from there tap and hold the spacebar to see a list of all installed keyboards. Selecting from this list will switch your default keyboard.

 

APP STORE
  • iOS: I don’t want to give you Full-Access – why do you need it?

All third-party keyboards require Full-Access in order to function properly. We use this to update with the most recent emojis that are available! We do not see or store your private information. Please email support@makesnaps.com for more.

 

  • iOS: I don’t understand how to set this up? / I completed setup but can’t use the keyboard? I cant find how to launch this from my keyboard?

You must complete setup in order to use the keyboard. You can see a setup video that shows the steps in the Tutorial section.

 

In order to set up your app visit your device Settings / General / Keyboard / Keyboards / Add a new keyboard… / Select [Keyboard name] / Select [Keyboard name] / Allow Full-Access.

 

You can then launch the keyboard from any messaging app by taping and holing the Globe icon in the bottom left corner of your keyboard and selecting [Keyboard name].

 

  • I have installed the keyboard but I don’t see the emojis in my list?

After you have completed installation, and granted the keyboard Full-Access you can access it by selecting the globe icon. You will need to select the [Keyboard Name] in order to launch the emojis. You can sleect the Globe icon to switch between all istalled keyboards, or tap and hold to see a list of all keyboards. Select the [Keyboard Name] from this list. If it does not appear, then you have not successfully completed installation.

 

  • iOS: I’ve selected an image and it doesn’t do anything, what next?

Once an image has been copied to the clipboard ( you do this by selecting it) you can send by tap and hold and selecting "paste"

 

  • iOS: Can you make the images emoji sized and send alongside text like the other emojis?

Thanks for your feedback! At this time the emojis are image based and can be sent in thread with text like an image.

 

  • iOS: Doesn’t work in [Unsupported app]

The emoji keyboard is image-based and works on applications that support pasting of images. Try it in iMessage, Messenger, Tango and more! Please email us at support@makesnaps.com for more.

 

  • iOS: Doesn’t work in [Supported app]

The emoji keyboard should work in [Supported app], please try again and if the problem persists, email us at support@makesnaps.com

 

MISC
  • How do I use this in Twitter?

At this time Twitter does not support image-based keyboards, but you can still share keyboard content by tap and hold the image to launch the menu of share options. Select Twitter from this list to automatically save the image to your library. Then, from the Twitter app you can select the Photo button to upload the image.

 

  • How do I use this in Facebook?

At this time Facebook does not support pasting of images as a Status or Comment, but you can still share keyboard content by uploading it as an image. To do this, tap and hold the image to launch the menu of share options, select Save from this list to automatically save the image to your library. Then, from the Facebook app you can select the Photo button to upload the image.