2024 Auto-Renewal Plan Frequently Asked Questions
How do I enroll in Auto-Renewal?
All Jaguars season ticket members that renew their 2023 membership will automatically be enrolled in the 2024 Auto-Renewal Plan.
When does the annual Auto-Renewal period commence?
We plan to charge you for each NFL season in February prior to the commencement of that season. At least one month before the first payment in the Auto-Renewal for an NFL season, the Jaguars will send communications specifying the estimated dates and estimated amounts of the scheduled payments due pursuant to the Auto-Renewal Plan.
What am I authorizing by enrolling in the Auto-Renewal Plan?
You are authorizing the Jaguars to automatically renew your membership and process payment for your season tickets, associated handling fees and parking passes (if applicable) pursuant to the Terms and Conditions linked above. We will continue to automatically renew your membership and process payment for these items annually as long as your account remains in good standing, or until you cancel your Auto-Renewal enrollment prior to the commencement of the season's Auto-Renewal period.
What if I need to cancel my Auto-Renewal later?
Enrolling in Auto-Renewal commits you to purchase your season tickets for the full upcoming season. You must opt-out for the 2024 season prior to your first payment due date using our cancellation form which will be provided via Jaguars Auto-Renewal Cancellation Form at least one month prior to your first payment due date or by contacting your Account Representative. You will receive communication about any changes or new pricing for your seats at least one month prior to the deadline. Ensure your email or another method of communication is kept up-to-date and valid. If you fail to cancel prior to the designated deadline, no refunds will be accommodated after the initial charge. The initial due date for the first installment typically occurs on or around February 15th of each year.
If I opt-out of Auto-Renewal, does it cancel my season tickets?
No, you are simply opting out of that specific payment plan associated with Auto-Renewals. You will still have the ability to renew your season tickets with a different payment plan of your choosing.
How is my payment set up and processed?
You will provide us with your preferred payment method during your 2023 renewal. We will set up your season tickets on the extended 7-Part Payment Plan which permits your season ticket invoice payment to be paid in 7 equal installments between February through August. We will automatically process your payment on pre-designated payment plan dates, which we will communicate to you prior to processing your payment. If you wish to pay your season ticket invoice in one lump sum payment on or before the first due date for the extended 7-Part Payment Plan, you may do so by contacting your Account Representative or by calling (904) 633-2000.
What if I need to change my payment method throughout the year?
You can update your payment method online through Account Manager or contact your Account Representative or call (904) 633-2000 anytime. It is your responsibility to ensure your preferred credit card is available to be charged through the Auto-Renewal Plan.
Does Auto-Renewal affect my ability to manage, transfer or resell my tickets?
No. Auto-Renewal simply secures your seats and processes your payments. You can manage your tickets through Jaguars Account Manager the same way you normally would.
Do I still have the option to relocate, upgrade my seats or add on additional seats?
Yes. You will be automatically enrolled in Seat Relocation/Upgrade/Add On process annually.
Does Auto-Renewal add cost to my season tickets?
No. There is no additional cost with Auto-Renewal.
Are my seats automatically reserved for any potential home playoff games?
Yes, by completing your season ticket renewal your seat location will be automatically reserved for all potential home playoff games. Playoff tickets are reserved on our Pay-as-we-Play plan. Your payment method will only be charged once a home playoff game is confirmed and you opt-in to purchasing tickets for your seat location for home playoff games.