TIAA Bank Field

TIAA Bank Field

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TIAA Bank Field Safety and Stadium Information

Welcome to TIAA Bank Field! We're excited to have you with us for the 2022 Jaguars NFL Season. We have made some changes to our game day policies and procedures to ensure your experience is as safe as possible.

Remember to download the Official Jaguars Mobile App to stay up-to-date on all the latest information regarding game day and to access your tickets. If you already have the Jaguars Mobile App, please make sure it's up-to-date and that you're opted in to push notifications.

Here's what you need to know before you head to the game.

Before the Game

Parking

Arrive early! Be prepared for construction and new traffic patterns in the sports complex that will impact your arrival.

Click here for an updated lot-specific recommended arrival route.

Bag Policy

Be clear! Non-clear bags/clutches/wallets must be 4.5" x 6.5" or less. The NFL clear bag policy will be strictly enforced.

For medical exception requests, please email myexperience@jaguars.com or visit a gate supervisor on game day.

For a full list of prohibited items, click here.

Mobile Tickets

Have your mobile ticket ready to scan upon entry. To easily access your tickets, download the Jaguars Mobile App.

PLEASE NOTE: At our self-scan ticket kiosks, guests will:

  • SCAN for secure digital tickets (moving barcode)
  • TAP for tickets if being accessed from a digital wallet

For more information and to access your digital tickets, click here.

Security Screenings

All ticket holders and their belongings are subject to search upon entry into the stadium. By tendering a ticket and entering the stadium, ticket holders consent to such searches.

Guests may not check items at the gates or in the stadium. Guests will be asked to either store their prohibited items in the Atlantic Self Storage Fan Lockers, take prohibited items back to their vehicles or dispose of the prohibited items at the entrance of the stadium.

At The Bank

Alcohol Policy

For the safety of all guests:

  • All persons who order alcohol will have their ID checked each time they order
  • No person will receive more than two alcoholic beverages per ID presented at the time of purchase
  • Each double cocktail counts as two drinks
  • Verticle and horizontal IDs are accepted
  • Alcohol service will be discontinued at the end of the third quarter

For more information information about our Stadium Policies, click here.

CASHLESS TRANSACTIONS

Cash will no longer be accepted at TIAA Bank Field and ATMs have been removed from the premises.

In addition to traditional scan and chip options, all fixed points of sale will offer tap or scan payment options including, Apple, Google and Samsung pay.

Those with cash needing to convert to card can visit the nearest Guest Services Booth for assistance. Guest Services Booths are located at sections 104, 123, 143, 410, 436 and East and West club lobbies.

FOOD POLICY

Outside food is permitted inside TIAA Bank Field of Jacksonville Jaguars home games, provided it is unwrapped and placed inside a one-gallon clear plastic bag no larger than 11" x 11".

All food items are subject to visual inspection. No outside liquids or beverages are permitted.

MOBILE ORDERING

Mobile ordering will be available for pickup at concession stands to expedite the speed of service.

On game day text HUNGRY to 474747 for food pick-up.

Standard data rates apply. Limited menu options available.

SMOKING POLICY

All tobacco products (including e-cigarettes) are prohibited. No guest re-entry will be permitted.

Click here to view the full Fan Guide.

ADA Accessibility

ACCESSIBLE SEATING

For assistance on game day, guests in need of accessible seating should visit the nearest Guest Services Booth to relocate to an accessible seat.

Availability on game day is on a first-come, first-served basis, and relocation is not guaranteed. Guests in need of an accessible seat are encouraged to arrive early.

LISTENING DEVICES

Assisted listening devices are available at all Guest Services Booths and are available on a first-come, first-served basis.

WHEELCHAIR

Wheelchair escort service is available at all perimeter gates of the stadium. This service will bring guests from the perimeter gate to their seats. Wheelchair escort service will return after the game to pick up guests at their seats and return them to their original perimeter entry gate.

If you or a member of your party is in need of a wheelchair escort, please alert the nearest Guest Services Team Member.

SENSORY BAGS

The Jaguars are proud to partner with KultureCity, the nation's leading organization promoting invisible disability inclusion and sensory accessibility.

Sensory bags are available for guests to check out at all Guest Services Booths to enhance the game day experience.

A sensory room is also located at the south end of the stadium on the plaza level at the mother's nursing station.

ELEVATOR & ESCALATORS

Elevators are available in the following locations:

  • Gate 1: recommended for guests in sections 148-150, 101-106, 201-206, and 405-414
  • Between Gate 2 and 3: recommended for guests in sections 113-133 and 217-229 and the north end zone deck. *Note: the ground level of this elevator is only accessible from the ADA gate entrance between Gate 2 and 3
  • Gate 4: recommended for guests in sections 140-147, 240-245, 432-441 and the Terrace Suite
  • Gallagher East & West Clubs: available for guests with Club or Suite tickets only

Escalators are located at the north end (Gate 2 and 3) and the south end between Gates 1 and 4. *Note: All escalators will be turned to decent by the start of the fourth quarter.

ACCESSIBLE PARKING

All Jaguars-controlled stadium lots - inclusive of accessible parking spots for those needing reasonable accommodations - are sold in advance on a full-season basis. Contact the Jaguars ticket office at 904-633-2000 for single-game availability.

Accessible Pick-Up/Drop-Off Shuttles are also available for guests in need of assistance to their vehicles. Shuttles are located outside Gate 1 between Lots M and J starting in the fourth quarter.

Learn more in our full Fan Guide here.

Health and Safety

FIRST AID

First aid stations are located at sections 123, 410 and 436.

The stadium's onsite medical team will be prepared to treat guests on-site. Bandages are available at all Guest Services Booths.

Feminine products are available at all Guest Services Booths and S.O.S vending machines.

MEDICAL EXCEPTIONS

Guests needing an exception for a medically necessary item, such as an insulated non-clear bag, should contact the Jaguars in advance by emailing myexperience@nfl.jaguars.com. Emails should be sent no later than 48 hours prior to kickoff.

All exceptions must be pre-approved by the Jaguars.

Nursing Mothers

The Mom Pod is a mobile, air-conditioned breastfeeding and lactation station for nursing mothers. Equipped with televisions, these rooms provide a private, comfortable and sanitary space for all mothers.

They are located in the south end zone beneath the Bud Light Party Zone, next to the Jags Pro Shop and Daily's on the ground plaza level.

STAY COOL & HYDRATED

Guests are permitted to bring one, commercially branded, factory-sealed, plastic, 16.9 oz. or less size bottle of water inside the gates at TIAA Bank Field.

Additional water-bottle filler stations have been installed at the stadium.

Guests needing to cool down are recommended to visit the south end zone plaza level or Daily's Place for shaded areas.

SERVICE ANIMALS

Service animals are permitted inside TIAA Bank Field

Fan Entertainment

Family Guide

From Brag Buttons to Family Zones and discounted Youth Tickets, our full A-Z guide has all the information you need to have a great family-friendly experience at TIAA Bank Field.

To learn more, click here, and search "Family Guide" when you're new window opens up.

Fan Entertainement

From 50/50 raffles and taking photos with your favorite mascot to enjoying food and activities at the Fan Entertainment Zone prior to kick-off, make your game day experience at TIAA Bank Field one to remember.

Visit our FanZone page to learn about all activations and entertainment you can enjoy at The Bank.

Contact Us

COMMENTS_SUGGESTIONS

Guests wishing to provide feedback about TIAA Bank Field, an employee or the event are encouraged to stop by a Guest Services Booth to complete a guest comment card.

Additionally, guests may:

LOST & FOUND

All lost and found items should be delivered to a Guest Services Booth. After each game, all items collected will be taken to the main security office.

To locate a lost item, please call 904-633-6114.