Meet Your Member Experience Team
The Member Experience team is here to ensure all members receive the best service possible at all times. For assistance with your season ticket account, you can reach a Jaguars Ticket Representative by calling/texting (904)-633-2000 or emailing tickets@jaguars.com.
Aneisha Johnson
Director of Member Experience
Phone: 904-633-6330
E-Mail: johnsona@nfl.jaguars.com
Hometown: Monessen, PA
College: Pennsylvania State University
Alex Russell
Manager of Member Experience and Retention
Phone: 904-633-6585
E-Mail: russella@nfl.jaguars.com
Hometown: Wauconda, IL
College: North Central College
Christy Pavilando
Manager of Premium Member Experience
Phone: 904-633-6331
E-Mail: pavilandoc@nfl.jaguars.com
Hometown: Dothan, AL
College: Southeastern University
Aaron Appleberry
Senior Member Experience Specialist
Phone: 904-633-5262
E-Mail: appleberrya@nfl.jaguars.com
Hometown: New Orleans, LA
College: Louisiana State University
Drew Herrick
Senior Member Experience Specialist
Phone: 904-633-6573
E-Mail: herricka@nfl.jaguars.com
Hometown: Toledo, OH
College: Central Michigan University
Jacob Clayton
Premium Member Experience Specialist
Phone: 904-633-3340
E-Mail: claytonj@nfl.jaguars.com
Hometown: Jacksonville, FL
College: University of North Florida
Madelyn Ybarzabal
Premium Member Experience Specialist
Phone: 904-633-6362
E-Mail: ybarzabalm@nfl.jaguars.com
Hometown: Paducah, KY
College: Louisiana State University
Cord Lewis
Member Experience Specialist
Phone: 904-633-6512
E-Mail: lewisc@nfl.jaguars.com
Hometown: Cisco, TX
College: Texas A&M University
Haden Thompson
Member Experience Specialist
Phone: 904-633-5276
E-Mail: thompsonh@nfl.jaguars.com
Hometown: Richmond, VA
College: University of Mary Washington & Virginia Common Wealth University
Casey Welch
Member Experience Specialist
Phone: 904-633-4449
E-Mail: welchc@nfl.jaguars.com
Hometown: Lake Wylie, SC
College: University of South Carolina