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Message from Shad Khan

Dear Jaguars fan,

Welcome to EverBank Field and thank you for your support of and passion for your Jacksonville Jaguars. We had a goal to improve every facet of our football team this offseason, and I believe we’ve made great strides.  We re-introduced Tom Coughlin to Jacksonville as our Executive Vice President of Football Operations, hired Doug Marrone as head coach, completed construction on our new practice facility and made some key additions to our roster on both sides of the ball.  As Tom has made clear, our goal is to win – and win today!

That commitment to winning extends beyond the playing field. It’s also time to win for Downtown Jacksonville.  This summer we opened the gates to Daily’s Place to rave reviews.  The amphitheater is one of the finest concert venues you’ll find anywhere in the world and is already bringing a new energy to the downtown sports complex night after night.  The addition of Daily’s Place means even more enhancements to the Jaguars game day experience as the south end zone renovations have created new amenities for fans and concert-goers alike. 

Game Day starts with you, the fans.  It is our hope that these investments create the team, the venue and the experience that you deserve – one of the best in sports and entertainment. 

Thank you again for your loyalty to the Jaguars, and get ready for a season full of promise and great times here in Downtown Jacksonville.

Go Jags!

 

Sincerely,

Shad Khan

Owner


Contact Information

Jacksonville Jaguars
One EverBank Field Drive
Jacksonville, FL 32202
Jaguars Executive Office: (904) 633-6000
Jaguars Ticket Office: (904) 633-2000, 1-877-4-JAGS-TIX
www.jaguars.com

Automotive Assistance Number: (904) 633-6100
Bold Events (Facility Rental): (904) 633-6544 or email events@boldeventsjax.com
City Wide (Housekeeping): (904) 737-4969
Delaware North Sportservice (food and beverage): (904) 633-6167
Fanatics (merchandise): (904) 633-6147
Jaguars Fan Experience: (904) 633-2000 myexperience@jaguars.com
Lost and Found (Stadium Security): (904) 633-6114
S.A.F.E. Management (Event Staff): (904) 633-6182
SMG (Facility Manager): (904) 633-6100

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EverBank Field

Opening Date: August 18, 1995
Stadium capacity: 64,341

Jaguars Foundation

Under the leadership of Jaguars owner Shad Khan, the Jaguars Foundation continues to be a national leader in professional sports philanthropy, providing more than $2.2 million in grants to local youth, military/veterans, women’s health and other charitable organizations. In partnership with Florida Blue, the Jaguars official Community Partner, Jaguars players, cheerleaders and staff make hundreds of visits in the community annually and the team donates hundreds of items for charitable auctions. Honor Rows presented by “Alert Today, Alive Tomorrow” will host over 4,000 youth during regular season home games, who have earned their seat by achieving goals and providing community service. Fans can support the Foundation by visiting one of the prize wheel locations or by purchasing Jaguars 50/50 Fan Jackpot for Charity tickets on game days, with a chance to win half of the day’s proceeds.

For more information about the Foundation, please visit jaguars.com.

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Accessible Seating Requests

Should a guest need access to a wheelchair space or accessible seating, accommodations can be made through the Jaguars Ticket Office. Please call (904) 633-2000 to check the availability of desired seating. Fans not in wheelchairs, but requiring special assistance should also contact the Jaguars Ticket Office. For special assistance on game day, please visit the nearest guest services booth. ADA seating is provided by Brooks Rehabilitation.

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Alcohol Service Policy

For the safety of all guests, Delaware North has implemented the following alcohol service policy at EverBank Field:

  • Vertical drivers licenses from any state will NOT be accepted as a valid for of ID
    • Valid vertical military ID cards will be accepted
    • All persons who order alcohol will have their ID checked each time they order alcohol
    • No person will receive more than two alcoholic beverages per ID presented at time of purchase
    • Each double cocktail counts as two (not one) drinks

 

Florida state law prohibits the sale of alcoholic beverages to persons under the age of 21. Therefore, in accordance with the NFL’s Best Practices for Fan Conduct, patrons will be required to show proper valid identification and proof of age when buying alcoholic beverages. Please remember that it is illegal to drive under the influence of an intoxicant or to consume alcoholic beverages while driving. Alcohol sales in general areas stop at the end of the third quarter for all games, unless otherwise announced.

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Appearances

Jaguars players make over 500 visits each year to local schools, hospitals, non-profit organizations, and businesses throughout the region. To be considered, all requests for Jaguars appearances must be made by submitting a standard request form at least four weeks prior to the event or program date. Submission of such request does not guarantee an appearance.

For appearance requests:

Jaguars players: (904) 633-6575 or www.jaguars.com/foundation-community.html
The ROAR: (904) 633-6203 or www.jaguars.com/cheerleaders/appearances.html
Jaxson de Ville: (904) 633-6544 or jaxson@jaguars.com
D-Line: (904) 633-6000 or dline@jaguars.com

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Everbank ATM’s

ATMs can be found at the following stadium locations. All normal transaction fees may apply.

• Ground-level Game Day Ticket Office between Gates 2 and 3

• Main concourse Jags Pro Shop near section 219 and 227

• South End Zone main concourse near Gates 1 and 4

• FanDuelVille near Ramp 2

• East and West corners inside of the Bud Light Party Zone

• West upper deck section 409 and East upper deck section 435

• Lower-level US Assure Club for Club, Terrace Suite and Executive Suite patrons

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Bag Policy

The Jaguars follow the NFL policy that limits the size and type of bags that may be brought into the stadium. The Jaguars strongly encourage fans to not bring any type of bag to the game. Fans are permitted to carry a hand-sized clutch bag (4.5” x 6.5”), one-gallon clear plastic freezer bag, or CLEAR bag no larger than 12” x 6” x 12”. For more details, visit www.jaguars.com/allclear.

Any medically necessary exceptions must be pre-approved by the Jaguars. Please contact (904) 633-2000 (option 1) or myExperience@jaguars.com to be considered for approval.

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Banners

Jaguars fans may bring handheld signs into EverBank Field, if the signs are appropriate (as determined by EverBank Field personnel) and meet the following requirements: 

  • Signs cannot be obscene, offensive, commercial or political. 
  • Signs cannot obstruct the view of other patrons, cover any stadium signage or other markings, or be affixed to the walls, pads, railings or any other part of EverBank Field.
  • Signs must be made of a paper or lightweight cloth-like material.
  • Signs cannot utilize wood, pole, metal or similar types of materials for support.  
  • Maximum dimensions of a permitted sign are 3 feet by 2 feet.

 

 

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Bicycle Parking Presented by Alert Today Alive Tomorrow

Guests are welcome to ride their bikes to Jaguars games. Bike racks are located at the north end of the stadium, between Gates 2 and 3. Bicycles may not be secured along the stadium perimeter fence line. Bike valet service operated by Zen Cog at Gate 1 will start three hours prior to kickoff and end one hour after the game. Expect to pay a nominal fee or donation for the bike valet service.


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Boat Docking

For information on boat docking for Jaguars home games, please contact the Jacksonville Dockmaster at (904) 630-0839.

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Bold Events

Bold Events, LLC (“Bold Events”), an affiliate company of Jacksonville Jaguars, LLC, is responsible for attracting and planning private events, concerts and entertainment at EverBank Field and Daily’s Place.  This includes programming at Daily’s Place as well as the unique spaces throughout EverBank Field, such as the US Assure Club, Fields Auto Terrace Suite and FanDuelVille.  Bold Events serves as a one-stop concierge service for planning and executing events such as concerts, festivals, corporate and social events on a year-round basis.  For more information, visit www.dailysplace.com. 

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BRAG Buttons

The Jaguars are proud to help share your special days. Celebrating your first game, birthday, anniversary, or another occasion and want everyone to know? Ask a Guest Services Team member or visit one of our Guest Services Booths to receive a complimentary Brag Button to wear during the game.

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Broadcasting Schedule


Jaguars Radio WJXL 1010XL (1010 AM and 92.5 FM) and Gator Country WGNE (99.9 FM)

Jaguars Monday: Mondays from 6-8 p.m.
J.P. Shadrick, Tony Boselli and Pete Prisco break down Sunday’s game and take calls from fans.

The Doug Marrone Show: Thursdays from 6-7 p.m.
Hear analysis and the latest Jaguars news from the Head Coach himself.

Jaguars Thursday: from 7-8 p.m.
J.P. Shadrick, Jeff Lageman and Tony Boselli look ahead to the next Jaguars game.

Publix Tailgate Show: Three hours before kickoffHear from players, coaches, and local and national talent with the latest Jaguars news and information right up to game time.

Countdown to Kickoff: One hour before kickoff
Final analysis and interviews across the Jaguars Radio Network. 

Jaguars Game Day: Game play-by-play
Frank Frangie, Jeff Lageman, Tony Boselli and Rick Ballou bring you Jaguars game day as it happens live from the booth and on the sideline.

Jaguars Postgame: Immediately following the conclusion of the game
Hear from the Head Coach immediately after the game as well as expert analysis from Jaguars great Fred Taylor.

Scoreboard Show: One hour after the conclusion of the game
J.P. Shadrick and Mike Dempsey take your calls and reactions to the Jaguars game. 

 

Jaguars TV

WJAX CBS47 and WFOX FOX30

Jaguars ALL ACCESS presented by Fields Auto Group: Mondays 7pm on CBS47
Brent Martineau and Jeff Lageman bring you in-depth analysis, exclusive behind-the-scenes content and welcome a guest player to break down the most recent game.

Jags WIRED: Tuesdays at 11:35pm on FOX30
Listen in on mic’d up players, sideline audio, exclusive locker room speeches and more each week.

EverBank Jaguars Weekend: Sundays at 10:30am on WFOX-TV
Get ready for game day with analysis, feature stories and an exclusive trip inside the film room with the Head Coach.

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Bud Light Party Zone

The Bud Light Party Zone is located in the South End Zone of the stadium and opens two hours prior to kickoff for any fan holding a ticket to the game. Check out the Gameday newsletter sent via email four days prior to game day for game by game specials!

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Cabanas

Spa Cabana

Experience a game like no other place in professional sports!  Enjoy this one-of-a-kind chic lounge experience while taking in your Jaguars. Complete with spa access, music comfortable lounge furniture, fans, and TVs.  Top it all off with a great all-inclusive food and beverage package that is included in your ticket price, and you will never do a game any other way!

Located in the north end zone on the main level of FanDuelVille, the spas overlook the playing field to give fans a unique and refreshing stadium experience. In order to enjoy the spas, guests must adhere to the posted rules. Proper swim attire is required and all guests must follow the directions of the lifeguards on duty.

FanDuelVille Terrace Cabana

Terrace Cabanas feature a one-of-a-kind VIP experience like no other.  Enjoy an eagle eye view of the game, coupled with a comfortable atmosphere including all-inclusive food and beverage, relaxing lounge furniture, fans and even TVs to keep you up to date on all the NFL action.

Tailgate Cabana

Experience the best tailgating in the NFL! The Tailgate Cabanas are located on the Sky Patio and offer a relaxed atmosphere for your group to enjoy the build-up to the big game. Tailgate Cabana tickets include your game ticket, food, beverages and parking. Fans may also upgrade individual game tickets for Cabana access for just $70 per person. Call the Ticket Office at (904) 633-200 option 2.

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Champions Club

The Jaguars Champions Club was formed in 2005 with the aim of supporting the Jaguars by helping to build a stronger NFL community. Made up of dedicated Jaguars fans, the Champions Club provides the Jaguars with great support in the areas of season ticket renewals, new sales, and promotion of the Jaguars in the community. In return for their time and efforts, Champions Club members receive unique benefits and access to the Jaguars organization, and are compensated for their time. If you are interested in becoming part of the Champions Club please visit http://www.jaguars.com/fanzone/champions-club.html and fill out the online application form.

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FanDuelVille


Open to all ticketholders, FanDuelVille is located in the North End Zone of the stadium and opens two hours prior to kickoff for all fans. FanDuelVille features live entertainment including DJs and live music, unique food and beverage offerings, and the most exceptional game day experience in all of sports. The post-game party carries on up to 2 hours after most games.

To access FanDuelVille, please enter EverBank Field through Gates 2 or 3 on the north end of the stadium. Guests with accessibility needs may use the Disabled Entrance in the north end between Gates 2 and 3 for elevator access to the deck. From there, you may access the deck through the following options:

  • Take the ramp up to the FanDuelVille level and use the stairs to access the deck
  • Use the escalators and exit at the main concourse. Continue north and use either the stairs near section 121 or 125  OR the elevator near section 123  to access the deck

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Closed Captioning

EverBank Field offers closed captioning through CaptionCast on your smart device. Using the Jaguars Mobile App go to Gameday and select CC ID: ‘Jaguars.’ Or on the internet go to https://www.eegicap.com/captioncast/ and your event ID is ‘Jaguars’ (ID is case sensitive). In addition to closed captioning, assisted listening devices are available at all Guest Services booths.


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Comments / Suggestions

Fans wishing to make a comment or suggestion about the stadium, an employee, or the event are encouraged to stop by a Guest Services Booth to complete a guest comment card. Alternatively, fans may call the Jaguars Ticket Office at (904) 633-2000 or 877-4-JAGS-TIX, send an email to ticketing@jaguars.com or visit www.jaguars.com/myexperience.

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The Cooler

The Cooler provides an unrivaled opportunity for members to experience Jaguars home games. Located on the ground level in the south end zone of the stadium, The Cooler members can enjoy the view from field level and take advantage of new bar and food options including a frozen drink bar. To learn more about this exclusive area, please call the Jaguars ticket office at (904) 633-2000.

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Concessions

Delaware North is the catering and concessions provider for EverBank Field. For the full 2016 concession guide, please use the Jaguars app or visit jaguars.com/concessions.

Click HERE for a Gluten Free map.

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Credit Cards

VISA, MasterCard, American Express and Discover are accepted throughout the stadium at all concession and merchandise locations.

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D-Line

D-Line presented by Florida Blue

FEEL THE BEAT with the official drumline of the Jacksonville Jaguars. The D-Line is made up of 18 of the finest rudimental drummers in our area. Since 2004, the D-Line has provided the fans a gameday experience with visual and audio entertainment. Their original repertoire combines both tastes of drum corps and show drumline styles, integrating them into mainstream genres such as hip hop, latin, rock, and many others. Their awesome beats and stunning visuals pump up the crowd at tailgate parties, special events, and all home games. Be sure to also catch them after the games for their popular postgame session in the SeaBest Cool Zone located in the south end of the stadium.

To book a D-Line appearance, please visit http://www.jaguars.com/d-line/appearancerequest.html.

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Dailys Place

Jacksonville’s newest destination for sports and entertainment – Daily’s Place!  A partnership between the Jaguars and the City of Jacksonville, the new 5,500-seat amphitheater and covered flex field adjacent to EverBank Field opened this past summer to rave reviews from the community.  In its inaugural year, Daily’s Place will host more than 40 concerts and be used by the team as a practice facility.  Visit www.dailysplace.com to see a list of upcoming shows and to purchase tickets.

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Designated Driver Program: Bud LIGHT Good Sport

Fans 21 years of age or older with a valid driver’s license can sign a pledge to be a designated driver at any Guest Services Booth. In appreciation of their commitment to getting their friends home safely, all designated drivers who sign up will be entered into a drawing to win a Bud Light prize package. Registration must be completed by the start of the third quarter. The drawing will occur and be announced in the fourth quarter. Each designated driver will receive a voucher for a free non-alcoholic O’Doul’s beverage, redeemable at all permanent concession stands.

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Directions to EverBank Field

Subscribe to the weekly Gameday newsletter by supplying your email address to the Jaguars to receive the latest information regarding any changes to traffic patterns.Coming north on I-95: Take the MAIN STREET EXIT and cross the Main Street Bridge; then exit at OCEAN STREET. Turn right on UNION STREET and follow the signs for EverBank Field/Sports Complex. Alternative Route: Take I-95 Northbound to FORSYTH STREET (EverBank Field/Sports Complex) exit. Stay on FORSYTH STREET until you reach LIBERTY STREET. Turn right on LIBERTY STREET and go to BAY STREET. Turn left on BAY STREET and follow the signs to the EverBank Field/Sports Complex exit.

Coming south on I-95: Stay in the left-hand lane and get off at the UNION STREET Sports Complex exit, which will be on your left. Stay on UNION STREET until you get to the COLISEUM / A. PHILIP RANDOLPH exit. Turn right at the first light on A. PHILIP RANDOLPH BLVD. Go one block to the next light, then left on DUVAL STREET. EverBank Field will be on your right.

Coming from the Beaches on the Arlington Expressway / Matthews Bridge: Take the EverBank Field/Sports Complex exit or the COLISEUM / FLORIDA AVENUE exit. Follow the signs to EverBank Field.

Coming from the Beaches on Beach Blvd. / Hart Bridge (without stadium parking): Exit at either ADAMS STREET or DUVAL STREET. Turn left on LIBERTY STREET to BAY STREET and follow the signs to EverBank Field.

Coming from the Beaches on Beach Blvd. / Hart Bridge (with stadium parking): Take the EverBank Field/Sports Complex exit, and EverBank Field is on your left.

Coming east on I-10: Take I-95 Northbound. Go to the UNION STREET (Sports Complex) EXIT. Stay on UNION STREET until you reach the EverBank Field/Sports Complex or COLISEUM / A. PHILIP RANDOLPH BLVD exit and turn right. Go one block to the next light, and then left on DUVAL STREET, and EverBank Field will be on your right.

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Donation Requests

The Jaguars Foundation is proud to partner with non-profit organizations located within the region – generally in the state of Florida and South Georgia – to provide fundraising assistance.  Due to the large volume of requests we receive, requests are only accepted online at www.jaguars.com/foundation-community and must be received at least six weeks in advance of the event in order to be considered.

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Duplicate Tickets

If duplicate tickets (two customers holding tickets to the same seat for the same game) are presented, immediately contact an usher, Jaguars Fan Experience representative, or proceed to the nearest Guest Services booth for assistance.

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Duval

Why Duuuuval? In 1968 the city government of Jacksonville consolidated with government of Duval County. Since consolidation, all areas of Duval County are considered part of Jacksonville with exception to four independent municipalities. EverBank Field is located in downtown Jacksonville, the heart of Duval County, and is home to the Jacksonville Jaguars. Our fans represent the North Florida region including several Florida counties as well as South Georgia.  Although Jags Nation reaches far beyond Duval County, including our fan base in London, a call sign of Jaguars fan unity is Duuuuval!

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Electronic Cigarettes

Smoking (including electronic cigarettes) is permitted ONLY in uncovered areas on the ground Plaza level.

Smoking is banned in all areas of the stadium including the seating areas, concourses, stairwells and landings, ramps, walkways, US Assure Club, Bud Light Party Zone, FanDuelVille, Sky Patio and restrooms.

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Elevators

Elevators are available in the following locations:

• Gate 1 (recommended for guests in sections 148-150, 101-106, 201-206, and 405-414)

• Between Gate 2 and 3 (recommended for guests in sections 113-133 and 217-229 and North End Zone Deck)

• Gate 4 (recommended for guests in section 140-147, 240-245, and 432-441)

• US Assure Club East & West (for guests with US Assure Club or Executive Suite at the US Assure Club tickets)

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Emergency Information

Should anyone need immediate assistance, please notify the nearest Guest Service Team member (Jaguars, SMG, SAFE, JSO, JFRD, Fanatics, Aramark, or Delaware North) or visit a Guest Services booth.  Guests may also call the game day hotline at 904-633-6100 or text “ASSIST” <space> followed by your location and issue to 58154*.

In the event of a stadium-wide emergency (i.e.: severe weather, lightning) all Guest Service Team members and the Jacksonville Emergency Services agency are ready and available to assist all guests.  Pertinent information regarding the situation and procedures, including “sheltering” or “evacuation” directions, if needed, will be provided over the public address system and on the stadium televisions, video boards and ribbon panels.  All guests are asked to please remember the following:

  • Follow the directions of Guest Service Team members.
  • Do not panic. 
  • Keep members of your party together, especially children and others in need of assistance.
  • Listen for updated instructions and respond appropriately.
  • Public safety takes priority over all entertainment activities. The game will not resume until the conditions are safe.

 *Message and data rates may apply.

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Emergency Phone Calls

Fans expecting emergency phone calls should leave their name and seat locations at the Guest Services Booths or at the US Assure Club Concierge. If an emergency call is received, a Jaguars Fan Experience representative or usher will be dispatched to your seat location with the message. Public address or scoreboard paging is not permitted. Emergency phone numbers for individuals trying to reach a guest at EverBank Field: (904) 633-6114 or (904) 633-6100.

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Escalators

Escalators are located at the north end (Gate 2 and 3) and the south end (between Gate 1 and 4) of the stadium. Please refer to your ticket to use the closest escalator to your seat location. All escalators will be turned to descend the stadium by the start of the 4th quarter.

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Exit Stairs

When departing the stadium, fans may use the exit stairs that are located below sections 201, 202, 224 and 245 on the main concourse as well as sections 403, 416, 430 and 443 on the upper concourses.

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Family Zone

The Family Zone rules prohibit drinking alcohol and using profanity in section 227. Abuse of this policy within this section will result in possible ejection from the stadium and loss of ticket privileges.

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Family Restrooms

Single stall family restrooms are available for guests who need privacy for family or medical reasons. Family restrooms are located throughout the stadium. Smoking is not permitted in any restroom in the stadium.

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Fan Code of Conduct

The Jaguars want all fans attending our games to enjoy the experience in a responsible fashion. EverBank Field, home of the Jaguars, is committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and in the parking lots. Please treat all fans with respect and courtesy. When attending a game you are asked to refrain from the following:

• Behavior that is unruly, disruptive, dangerous or illegal in nature

• Standing in aisles, smoking (including e-cigarettes) in non-smoking areas, or fighting

• Intoxication or other signs of alcohol impairment that results in irresponsible behavior

• Foul or abusive language or obscene gestures, signage or clothing

• Interference with the progress of the game (including throwing objects onto or entering the playing field)

• Failing to follow instructions of stadium personnel

• Verbal or physical harassment of opposing team fans

Event patrons and season ticket members are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium staff will promptly intervene to support an environment where event patrons, their guests, and other fans can enjoy the event free from the above behavior. While standing and cheering is permitted, please keep in mind that continued standing can interfere with others’ ability to enjoy the game from their seats. To be courteous to all guests in attendance, we ask fans to stand and cheer when appropriate with the flow of the game.

Event patrons and guests who violate these provisions will be subject to ejection without refund and potential loss of season ticket privileges or other privileges for future games. The Jaguars and EverBank Field thank you for adhering to the Fan Code of Conduct.

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Fan Mail

Letters should be addressed to:
(Name of Jaguars Personnel)
Jacksonville Jaguars
One EverBank Field Drive
Jacksonville, FL 32202

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Fan Entertainment Zone presented by PRI

Located on the east plaza level, the Fan Entertainment Zone presented by PRI and is the pregame party area. Fans can experience food, fun, and football three hours prior to each home game. Visit the interactive area for a unique Jaguars pre-game experience. This is truly THE place to be prior to each Jaguars home game.

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Fantasy Football

The Jaguars recognize that many of our fans are keeping up with their own game while watching their Jaguars on the field. We have made great efforts to keep you in tune with games across the league as well as fantasy stats. From your seat notice there are two corner boards featuring NFL Red Zone presented by Xfinity and two corner boards featuring fantasy stats presented by XBOX One and Microsoft Surface.

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First Aid

First Aid booths are located in the following stadium concourse areas:

• Section 123

• Section 410

• Section 436

Paramedic units and emergency medical technicians are on duty each game. Feminine products and Band-Aids are also available at all Guest Services booths. If you are in need of medical attention, please contact the nearest usher, security or Fan Experience representative or text* “ASSIST” <space> followed by your location and brief issue description to 58154.

*Message and date rates may apply.

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Food Policy

Food is permitted inside EverBank Field for Jacksonville Jaguars home games provided that it is unwrapped and placed inside a one-gallon clear plastic bag no larger than 11” x 11” (standard freezer bag).

All food items are subject to visual inspection and may be subject to a more thorough inspection if necessary. Stadium security and the Jaguars reserve the right to deny any food item from being brought through the gates. No outside liquids or beverages will be permitted to enter EverBank Field.  Any medically necessary exceptions must be pre-approved by the Jaguars. Please contact (904) 633-2000 (option 1) or myExperience@jaguars.com to be considered for approval.

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Game Day Central

The source for Jaguars game day information, Game Day Central has everything you need. Fans can provide the Jaguars with their email address and receive our newsletter prior to each home game. The newsletter includes game day highlights as well as food, beverage, and merchandise specials. Fans may also visit www.jaguars.com/gamedaycentral. Game Day Central is also accessible from the Jaguars mobile app, see MOBILE APP for more information.

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Game Day Text Messaging

The Jacksonville Jaguars and EverBank Field want to help create a safe and fun environment for you to enjoy your Jaguars football games. If you notice any behavior that is unruly, disruptive, illegal in nature or breaks the Jaguars Fan Code of Conduct, please text* “ASSIST” <space> followed by the location and a brief description of the issue to 58154. The Guest Services Team will do its best to assist any fan in need. Text messages can also be sent from the parking lots beginning four hours prior to kickoff and continuing one hour post-game. Fans who do not have the ability to send text messages via their cell phone may call the game day telephone line at (904) 633-6100.

*Message and data rates may apply.

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Game Opening Times

Gate 1 presented by Dream Finders Homes, Gate 4 and the Fan Entertainment Zone presented by PRI open three hours prior to kickoff.

Gate 2 presented by Florida Blue, Gate 3 presented by SunPass, the US Assure Club entrances, and the entire seating bowl open 2 hours prior to kickoff.

To minimize your wait time, the Jaguars strongly recommend you allow plenty of time for entrance procedures. Enter the stadium gates early to enjoy pregame festivities, listen to live music, receive special offers from Jaguars sponsors, enjoy the food and beverage offerings and avoid the typical congestion near kickoff. All guests are subject to security inspection prior to admittance into the stadium. Re-entry is prohibited.

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Gift Certificates

The Jacksonville Jaguars do not issue gift certificates for tickets, merchandise, or concessions, but do offer the ability to purchase Jag Dollars, which can be used throughout the stadium for concessions and merchandise purchases. See JAG DOLLARS for more information.

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Guest Services Booth

Guest Services Booths open two hours prior to kickoff and close following the game. Fans may visit the booths to ask questions, seek assistance with any problems that develop while at the stadium, and register for promotions. Guest Services Booths are in the following locations:

• Main Concourse: North End Zone at Section 123

• Main Concourse: SE Corner at Section 144

• Main Concourse: SW Corner at Section 102

• Upper Concourse: West Upper Deck at Section 410

• Upper Concourse: East Upper Deck at Section 436

• US Assure Clubs: On the ground level and immediately outside the elevator on the upper and lower levels.

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Guest Services Team

The Guest Services Team is made up of several groups focused on helping to make your experience safe and enjoyable. If you have a general question, comment or concern, or see a person violating the Fan Code of Conduct, please visit the nearest Guest Services Booth or locate one of the following representatives for assistance.

Share your game day experience feedback with us at MyExperience@jaguars.com.

City Wide

City Wide is responsible for keeping EverBank Field clean. The housekeeping crew is outfitted in lime green shirts, with their supervisors in purple. If you see an area in the stadium needing attention, we welcome you to alert one of our team members.

Delaware North Sportservice

Delaware North Sportservice is the food and beverage provider at EverBank Field. They offer world-class food and heartfelt hospitality to thousands of visitors to EverBank Field. From signature Chef’s Tables in the Fields Auto Group Terrace Suite to the quick service options on FanDuelVille to hand-carved sandwiches in the Bud Light Party Zone, we will have the game day food that fits your appetite. There are variety of mini restaurants offered in the US Assure Club.

Fanatics
Fanatics is the official merchandiser of EverBank Field.  Fanatics services all of the Jags Pro Shop stores as well as portable kiosks throughout the stadium and is committed to providing all of your Jaguars merchandise needs.

Jacksonville Fire and Rescue Department
Medical care is provided by uniformed Jacksonville Fire Department paramedics and EMTs. Care is provided from three first aid rooms, and Medical Team Members can be seen on bike patrols and in a mobile emergency response vehicle.

Jacksonville Sheriff’s Office
Law enforcement is provided by the Jacksonville Sheriff’s Office. Officers are located at the entry gates, throughout the bowl seating, in the US Assure Club, on the concourses and on the Sky Patio. JSO can be found at the exit gates after the game and are also in the parking lots directing traffic.

Jaguars Fan Experience
Fan Experience is the Jaguars service team committed to assisting you with any seating or ticket-related challenges as well as acting as a resource for any of your game day questions or concerns. Fan Experience representatives have direct contact with stadium security, stadium management, police, first aid and all other game day operations. Fan Experience representatives are stationed at each of the five Guest Services Booths and six US Assure Club concierge desks. They also monitor various stadium sections and can be found wearing maroon shirts.

S.A.F.E. (SECURITY, ATHLETICS, FACILITIES & EVENTS)
S.A.F.E. is a specifically tailored security and crowd management company that specializes in providing security and guest service staffing for Jaguars games with a commitment to providing unparalleled guest service delivery. Positions include field security, gate security, courtesy teams, access control, ticket takers, ushers, information specialists, wheelchair escorts, and elevator and escalator operators. Frontline S.A.F.E. employees can be found wearing red shirts for security and royal blue shirts for guest services with their supervisors in grey.

SMG
SMG’s role as the facility manager is to present a safe, clean and fully-functional facility for all guests. SMG team members include the skilled tradesmen and technicians that operate the facility’s major systems as well as the audio and visual components. The parking department as well as the grounds crew are all SMG Team members. The parking attendants can be found wearing orange.

 

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JAG Dollars

Jag Dollars are available for purchase and can be used during the 2017 preseason and regular season for purchase of merchandise and concessions at participating locations in the stadium during Jaguars home games. Please contact the Jaguars Ticket Office at (904) 633-2000, or 877-4-JAGS-TIX to order yours today. The Jag Dollars issued during the 2017 season are valid for the 2017 season only and are subject to the terms and conditions set forth thereon.

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JAGS365

Jags365 is the year-round membership program for all Jaguars Season Ticket Members. Benefits of Jags365 membership include complimentary events like Movie Night at EverBank Field, Behind the Scenes Locker Room Tours, Jags365 Training Camp and Jaguars Holiday Photo. A Jags365 membership will also give you exclusive access to players, coaches and football operations. Jags365 members also receive priority purchasing opportunities for both EverBank Field and Daily’s Place events and concerts, tenure gifts, online discounts and free shipping on Jaguars merchandise, Teal Deals – a coupon book with over $3,000 worth of savings – and a dedicated representative to help maximize their membership 365 days a year!

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Jags Game Day Live

Jags Game Day Live features a 30-minute live in-stadium show leading up to kickoff for every home game and continues with live updates and cut-ins throughout the day. Christian Bruey and Jaguars legend Fred Taylor preview the day’s game with the latest developments, keys to the game and last-minute lineup changes. The main video boards above the north and south end zones are the setting for this high definition presentation leading up to the game. Fans with Instagram and Twitter accounts are invited to use #JagsGameDayLive for a chance to see their photos featured on the video boards.

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Jags Cinema

JagsCinema features a 30-minute live in-stadium show leading up the kickoff for every home game, and continues with live updates and cut-ins throughout the day. The hosts preview the upcoming game with the latest developments, offering segments including an interview with the head coach, keys to the game and last-minute lineup changes. The video boards are the setting for this incredible high definition presentation leading up to the game. Fans will want to be in their seats 30 minutes before kickoff to get the latest news.

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Jags Pro Shop powered by Fanatics

Jags Pro Shop stores carry the newest Jaguars merchandise and apparel for all Jaguars fans.  Jags Pro Shop stores are located on the lower level of the US Assure Club, in the northeast corner of the stadium near section 230 (Gate 3), in the northwest corner near section 216 (Gate 2), and in the southeast corner of the stadium near section 245 (Gate 4). You may also visit the Jags Pro Shop store located on the west main concourse between Gates 1 and 2 (sections 109/110) or the kiosk on FanDuelVille.

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Jaguars BLACK

Jaguars BLACK is the premium season ticket membership program designed to help businesses drive a return on their investment. The most exclusive B2B club in Jacksonville, Jaguars BLACK consists of Jaguars Season Ticket Members who hold seats in EverBank Field’s premium areas – US Assure Club and Suites, Fields Auto Group Terrace Suite, Field VIP Club, Terrace Suite Chalets, FanDuelVille Bar Rail Seats and Bud Light Party Tables.  The program gives members a unique four-point strategy for success. Through events and experiences, game day consulting services, the Business Playbook and exposure and recognition, Jaguars BLACK members are sure to create experiences that matter for the people that matter most. Jaguars BLACK also includes all Jags365 membership benefits. For more information, or to speak with your Jaguars BLACK consultant, please call 904-633-2000 option 2.

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JAX Pack

The JAX Pack is the official promotional and fan engagement squad of the Jacksonville Jaguars, representing the team on and off the field.  The JAX Pack is an energetic and vibrant group that engages and entertains fans to enhance the game day experience. The squad is comprised of 36 charismatic and enthusiastic people who are passionate about the Jacksonville Jaguars. Members of the JAX Pack can be found on game day interacting with fans at tailgates and in the seating areas.

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Jaxson DeVille presented by Burnie Grill

Jaxson DeVille is a 403-pound Jaguar who stands 8.5 paws in height (about 7 feet in human measurements).  Jaxson’s age is unknown, but he was first discovered in 1993 as a stray cat living at the stadium. He lived in the south scoreboard watching the Jaguars’ inaugural season until the 1996 season, when he officially became the Jaguars’ mascot. Since then, our fans have fallen in love with Jaxson for his unpredictable behavior and his willingness perform stunts for their entertainment. Jaxson is the self-proclaimed “Best Mascot in Sports.” He was the first NFL mascot to have traveled overseas to visit our troops and do a zip line jump into a stadium. Jaxson continues to enter the stadium by way of a stunt every game. Fans can count on seeing a thrilling entrance from Jaxson within 15 minutes of kick off at every home game.

To book an appearance please visit, www.jaguars.com/fanzone/jaxson-de-ville.html or email Jaxson@jaguars.com with any questions.

Connect with Jaxson on social media:

(Facebook logo) /Jaxson De Ville

(Twitter logo) @JaxsonDeVille

(Instagram logo)/thejaxsondeville

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Junior ROAR

Girls, ages 6 to 17 years, are invited to join our incredible cast to perform at EverBank Field on game day. Your child could be one of over 250 participants who will cheer and dance with THE ROAR of the Jaguars during the Annual Junior ROAR Production. Visit www.jaguars.com for more information about this season’s performance.

JTA Gameday Xpress

The Jacksonville Transportation Authority (JTA) offers its convenient Gameday Xpress service on game day. The buses run to and from the stadium from several downtown and suburban locations. Xpress service begins two hours prior to kickoff and ends one hour after the game. Extended post-game shuttle services are available from the Kings Avenue location. For more information, call JTA at (904) 630-3100 or visit their web site at www.jtafla.com

The Prime Osborn lot will use the ramp area that is located at the north end of the stadium between gates 2 and 3. All other Gameday Xpress users will be dropped off near lot C, on the East side of the stadium across Haines Street between gates 3 and 4.

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Loge Boxes

Loge Boxes give fans field-level access to the game with a front row seat! The Loge Boxes are located in the south end zone area of EverBank Field adjacent to the south super tunnel. Each six-person box features cushioned seats, all-inclusive food and beverage package, private screens and a refrigerator. In addition, all Loge Box guests have access to the Cooler. See the Cooler section for additional information.

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Lost & Found Items

Lost and found items should be taken to a Guest Services Booth. After each game, all items collected will be taken to the main security office. To locate a lost item, please call (904) 633-6114.

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Lost Parents or Found Children

Please visit one of the Guest Services booths or concierge desks to register your child(ren) or elderly guest and receive a wristband that states your section, row, and seat. Children who have lost their parents should be escorted to the closest police officer, Jaguars Fan Experience representative or the nearest Guest Services booth. Paging is not allowed at the stadium.

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Lost or Stolen Tickets

Lost tickets will be replaced with proper I.D. and a $10 per-ticket non-refundable replacement fee. Stolen tickets will be replaced for the ticket holder on record with an official general incident report detailing the theft. On game day, fans with lost or stolen tickets should come to the Game Day Ticket Office at least two hours prior to kickoff. Game day transactions will be subject to the fees mentioned above. Tickets will only be replaced for the ticket member of record. This policy is for the protection of the ticket member of record and will be strictly enforced. Persons in possession of tickets which have been reported lost or stolen will be denied entry at the gates, are subject to being questioned and may be escorted from the stadium and/or subject to arrest. The Jacksonville Jaguars reserve the right not to replace lost or stolen tickets.

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Media Entrance

The media entrance is located outside Gate 1, and opens three hours prior to kickoff. Requests for game credentials are honored only for working media on specific assignment for a recognized news organization or sports news outlet. Credentials are not issued to freelance writers or photographers or independent websites. All credential requests should be directed to Jacksonville Jaguars, Public Relations, One EverBank Field Drive, Jacksonville, FL 32202.

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Motorcycle Parking

Motorcycle Parking presented by Ride Smart is available on game days on a first-come, first-served basis south of the Jacksonville Fairgrounds parking (Duval Street and A. Philip Randolph).

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Military Pride

The Jaguars organization is proud of Jacksonville’s deep military heritage. We honor our military during every home game through programs including Hometown Hero, Veteran of the Game, presented by TrueStim and the 4th Quarter Bell Tribute presented by Navy Mutual. If you’d like to show your military pride, stop by any Guest Services booth to pick up a brag button and show that you’re proud of those who serve. 

To nominate a military member, please follow the links below:

Veteran of the Game - http://www.jaguars.com/veteranofthegame/index.html

Bell Ringer - http://www.jaguars.com/bellringer/index.html

Hometown Hero – Entertainment@Jaguars.com

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Mobile App

Now you can stay connected with the Jaguars anytime, anywhere on your iPhone, iPad, iPod Touch, or Android device with the Jaguars Mobile App. Using the Jaguars Mobile App you will receive notification of breaking Jaguars news stories, gameday notifications, videos, and photo galleries. You will have access to gameday schedules, activities and so much more!   Make your mobile device a unique part of your game-day experience. Download the Official Jaguars Mobile App today at your mobile app store!

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Nursing Mothers

The Mom Pod is a mobile, air-conditioned breast feeding, pumping and baby-changing station for nursing mothers. Wired with internet, television, Evenflo pumps and refrigeration, this pod provides a private, comfortable and sanitary space for all mothers. It is located in the southwest end of the main concourse, near Ramp 1.

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Paging

There is no paging on the scoreboards, the message boards or the public address system. See the EMERGENCY PHONE CALLS and LOST PARENTS/FOUND CHILDREN sections.

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Parking presented by SunPass

Season parking for cars and recreational vehicles is available on a limited basis. Guests must hold a valid parking pass in order to enter the parking lots. Lots open four hours prior to kickoff. Please see the PARKING MAP for lot locations. Vehicles not displaying a valid parking pass will be towed at the owner’s expense. For more information, call the Jaguars Ticket Office at (904) 633-2000 or 877-4-JAGS-TIX or e-mail to ticketing@jaguars.com. Any use of a parking pass is subject to the terms and conditions set forth thereon.

Game Day Parking Information: The Sports Complex Parking Garage has passes available for sale on game day. The garage is located near the Jacksonville Veterans Memorial Arena. Parking passes are available on a drive-up basis on game day. Please note that tailgating is prohibited in this garage.

Although they are not operated by the Jaguars, the Jacksonville Fairgrounds and the Tailgaters Parking Lot are also options that many fans use on game day. The Jacksonville Fairgrounds, located on the west side of the stadium, can be reached at (904) 353-0535 or visit www.jacksonvillefair.com. For information on the Tailgaters Parking Lot on the east side of the stadium, please call (904) 353-1126 or visit www.tailgatersparking.com.

For lot-specific pre- and post-game traffic patterns, please visit www.jaguars.com/parkingmap

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Post-Game Golf Cart Shuttle Program

If you need assistance to your vehicle, a post-game golf cart shuttle program begins in the fourth quarter and is based outside Gate 1 between Lots M and J. Guests will be assisted on a first-come, first-served basis. Golf cart shuttles are limited in seating, so only the guests in need of assistance and one companion should seek this service. Please ask the rest of your party to meet you at your vehicle. The shuttle service is limited to the immediate Sports Complex parking lots and will not cross Bay Street/Gator Bowl Blvd.

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Pre-Game Drop Off / Post-Game Pick-Up Procedure

DROP-OFF:

Because all Sports Complex parking lots are for patrons with parking passes only, a designated drop-off location has been created at Gate 1 and in Lot C in front of the US Assure Club to allow a patron with a disability to be dropped off as close as possible to the facility. When entering these locations, please inform the parking attendant and police officer that you are dropping off a guest.

West side drop-off: Enter Lot M using the Georgia and Adams Street entrance

East side drop-off: Enter Lot C off of Gator Bowl Blvd.

Please note that cars found in designated lots without the proper pass will be towed at the owner’s expense.

PICK-UP:

Traffic continues to flow away from the stadium for at least 30-45 minutes post-game. Please direct your guest(s) needing assistance to either use the post-game golf cart shuttle service outside Gate 1 or wait at the closest gate location until the traffic pattern is no longer one-way.

For accommodations immediately following the game, please refer to the JTA Gameday Xpress information. The Prime Osborn Park-n-Ride location offers convenient drop-off and pick-up service in the North End Zone near Gate 2.

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Pride of the Jaguars

The Pride of the Jaguars was created in 2006 as a visible way to recognize those who have had the greatest impact in the team’s history. The members are:

  • Tony Boselli, OT, 1995-2001; inducted in 2006
  • Wayne and Delores Weaver, co-owners, 1995-2011; inducted in 2012
  • Fred Taylor, RB, 1998-2008; inducted in 2012
  • Mark Brunell, QB, 1995-2003; inducted in 2013
  • Jimmy Smith, WR, 1995-2005; inducted in 2016

 

The Pride of the Jaguars is located on the fascia of the west upper deck at EverBank Field.

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Prohibited Items / Security Measures

Prohibited items include, without limitation:

  • All bags with the exception of a small hand-sized clutch (4.5” x 6.5”) or clear bag no larger than 12” x 6” x 12”
  • Cameras with detachable lenses or lenses longer than six inches
  • Clothing with profane or obscene language/content
  • Coolers or containers, including cans, cups (except 2017 souvenir cup purchased in-stadium), bottles (including misting fans) and beverages from outside the stadium
  • Drones or unmanned aerial vehicles
  • Inflatables, loungers and other floatation devices
  • Knives, guns and any type of weapons or explosives
  • Laser pointers
  • Laptop computers
  • Noise makers, whistles, and air horns
  • Pets (except service animals)
  • Seat cushions
  • Smoking, including e-cigarettes (except on the ground level)
  • Sticks or poles
  • Strollers or Infant carriers
  • Umbrellas
  • Video equipment and tape recorders
  • Banners or signs larger than 3 feet by 2 feet (see the full banner policy here.)

All ticket holders and their belongings are subject to search (including by walk-through magnetometers and/or magnetic wanding) upon entry into the stadium. By tendering a ticket and entering the stadium, ticket holders consent to such searches and waive any related claims that they may have against the Jaguars, the NFL, its member clubs, the City of Jacksonville, SMG and their respective affiliates and agents. If ticket holders elect not to consent to the searches they will be denied entry into the stadium without refund.

Fans may not check items at the gates or in the stadium. Fans will be asked to either take prohibited items back to their vehicles or dispose of prohibited items at the entrance of the stadium. The Jaguars and the stadium partners are NOT responsible for items left behind, lost, stolen, or damaged. Possession of prohibited items is grounds for ejection from the stadium. Game tickets will be forfeited.

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Radio Affiliates

To listen to the Jaguars games, please tune to the following stations:

WJXL 1010 AM & 92.5 FM

Jacksonville (flagship)

WGNE 99.9 FM

Jacksonville game day simulcast

WHOG-FM

Daytona Beach, FL

WHFX-FM

Brunswick, GA

WJEM AM/FM and WDDQ- FM

Valdosta, GA

WJHC-FM

Jasper, FL

WKBX-FM Kingsland, GA
WZBX-FM Statesboro, GA

WGGG 92.1FM/900 AM

Gainesville, FL

WMOP 100.1 FM/1230 AM

Ocala, FL

WIFO-FM

Jesup, Ga. 

WBAW Savannah/Hilton Head, GA

WFOY AM/FM  

St. Augustine, FL

WNZF-AM/FM

Palm Coast

WAYX- AM/FM

Waycross, GA

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Re-entry Policy

Persons leaving the perimeter gates before or during games will not be allowed back into the perimeter gates under any circumstances.

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Radios, Televisions and Electronic Devices

Single-speaker radios, hand-held televisions, and tablets are permitted in the stadium as long as they do not interfere with other fans’ enjoyment of the game. The Jaguars reserve the right to ask any fan to discontinue use of such devices.

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Restrooms

The stadium has over 52 spacious restrooms, with 26 for men and 26 for women, located throughout the stadium concourses. Diaper changing tables and facilities for the disabled are available in all restrooms. Smoking is not permitted in any restroom in the stadium.

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Rideshare

Fans utilizing rideshare for transportation should arrange a meeting location on Georgia Street located on the west side of the stadium.

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Roar of the Jaguars

THE ROAR, the Jacksonville Jaguars cheerleading squad, is an integral part of the Jaguars entertainment package, captivating fans with their high-energy dance routines. In addition to cheering at games on the sidelines, THE ROAR visit fans in the Fan Entertainment Zone presented by PRI Productions pregame and perform routines prior to kickoff, at the 1st quarter break and at the first break of the 4th quarter.  When not on the playing field, THE ROAR serve as goodwill ambassadors for the Jaguars and the NFL by participating in community, business and charitable events throughout Jacksonville and the surrounding areas. THE ROAR has traveled nationally and internationally to entertain, model and represent the Jaguars and the NFL.

To book a ROAR appearance, please visit http://www.jaguars.com/cheerleaders/appearances.html.

Connect with THE ROAR on social media:

(Facebook) /theroarofthejaguars

(Twitter) @roarofthejags

(Instagram)/roarofthejags

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Season Ticket Member Information

Please visit www.jaguars.com/myaccount for all of the latest season ticket member information and calendar of events.

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Season Ticket Member Wall of Fame

Since the Jaguars’ 20th season in 2014, Season Ticket Members celebrating milestone anniversaries are honored at the Wall of Fame located on the east main concourse near section 140. The Season Ticket Member Wall of Fame is available for all fans to visit at EverBank Field. The Jaguars thank you for your loyal support!


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Service Animals

Service animals are permitted inside EverBank Field. Please contact the Jaguars Fan Services Department at (904) 633-2000 (option ‘1’) if you need further information.

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Smoking Policy

Smoking (including electronic cigarettes) is permitted ONLY in uncovered areas on the ground Plaza level near the perimeter fence.  Cigarette disposal is located near the perimeter fence.

Smoking (including electronic cigarettes) is banned in all other areas of the stadium including the seating areas, concourses, stairwells and landings, ramps, walkways, US Assure Club, Bud Light Party Zone, Fields Auto Group Terrace Suite, the Cooler, FanDuelVille, Sky Patio and restrooms.

Fans who fail to comply with this policy are subject to ejection from the stadium. We appreciate your cooperation in adhering to this policy.

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Social Media

Stay up-to-date with the Jaguars during the game and all year round!  No matter what device you have, we have you covered.  Like, friend, follow and connect with the team to ensure you’re the first to know about breaking Jaguars news. 

(Facebook) /jacksonvillejaguars

(Twitter) @jaguars

(Instagram)/jaguars

(Snapchat) Jaguars

(LinkedIn)/company/jacksonville-jaguars

 

Fans with Instagram and Twitter accounts are invited to use #JagsGameDayLive for a chance for their photo to be featured on the video boards.

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Standing Encouraged Section

While standing and cheering is permitted, please keep in mind that continued standing can interfere with others’ ability to enjoy the game from their seats. Fans interested in standing for the entire game may purchase seats in sections 123 and 124 where standing is encouraged in these sections.

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Tailgating

Tailgating is permitted in the parking lots surrounding the stadium. Grilling must be contained to a barbecuing structure and open fires will not be allowed. Please extinguish all fires prior to leaving the parking lot and be considerate of others who are enjoying tailgating. Loitering, open fires, tailgating or any related activity is NOT permitted in any parking garage.

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Taxi Service

Taxis are waiting and available post-game in the northeast corner of the stadium by the JTA bus loop across from lot A (exit Gate 3). A limited number of taxis are also available on Georgia Street (west of lot P) on a first-come, first-served basis. Due to the post-game traffic routes, additional taxis will not be available to get into the lots until 30-45 minutes post-game.

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Telephones

Pay phones are located throughout the stadium.

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TTY Phone Number

The Jaguars Ticket Office is equipped with a TTY line at (904) 633-2202.

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Ticket Exchange

Season Ticket Members who cannot attend a game have the option of selling their season tickets anonymously to other fans by visiting www.‌jaguars.com/myaccount and signing into “My Jaguars Account.” There is no fee for posting tickets and the process is secure; simply highlight the tickets you wish to sell, choose the selling price and expiration date, and submit the listing. Editing your posting at any time is quick and easy.

Once the posted tickets are purchased, the amount of the sale price less a seller fee is credited to your Jaguars season ticket account. The new tickets (with new barcodes) are then electronically delivered to the buyer.

If you cannot attend the game, you also have the option of electronically transferring your tickets to a friend via Ticket Forwarding.

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Ticket Forwarding

This service allows season ticket members the opportunity to email tickets to third parties when they cannot attend a game. Simply visit www.‌jaguars.com/myaccount and sign in to My Jaguars Account. Under “Manage My Tickets,” select the ticket or group of tickets, enter the recipient’s information and select “forward.” You will not need the tickets in hand in order to do this. During the forwarding process, the barcode on the original season ticket is cancelled and a new one is issued electronically. The recipient is sent a new ticket via TicketFast, which can be used on the recipient’s mobile device for entry to EverBank Field.

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Ticket Office Information

The Jaguars Ticket Office is open Monday through Friday from 9 a.m. to 5 p.m. ET, for telephone or walk-up service. The Ticket Office is located on the west side of the stadium, facing the Baseball Grounds of Jacksonville. Contact the Jaguars Ticket Office for information regarding Season Tickets, US Assure Club seats, US Assure Club Suites, Fields Auto Group Terrace Suite tickets, the Cooler, new premium spaces, group and tailgate packages and single game tickets. Please note, on game day your ticket questions should be directed to our Game Day Ticket Office located between gates 2 and 3.

Ticket Office

Phone: (904) 633-2000 / 877-4-JAGS-TIX
Fax: (904) 633-6338
Email: ticketing@jaguars.com 
Web Site: www.jaguars.com

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Ticket Policy

Please keep your tickets with you at all times and safeguard them from being lost or stolen. Please note that every person, regardless of age, is required to have a ticket to enter the stadium. For children 34 inches tall or less, please contact the Jaguars ticket office at (904) 633-2000 regarding the steps to obtain a lap pass ticket. The reselling of tickets or selling of any items is prohibited in the stadium and parking lots.

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Traditions

Be Loud

Every team in the NFL wants their fans to be the loudest when our team is playing defense. Home teams have an advantage that comes with a loud stadium. When you see “Lock Down the Bank” displayed on the video boards we are reminding you that the Jaguars are taking a key defensive stand and this is your opportunity to vocally stand with us. Lock Down the Bank is presented by EverBank.

Similarly, another opportunity to help our defense will be prompted on the video boards with “3rd Down for What.” This message brings our fans’ attention to the fact that our defense is defending against a 3rd down play. Once again, we need our Jaguars defenders in the stands to take a deep breath and let your voices roar through the River City.

First Down

Jaguars fans seated in the North End Zone started our “Move Those Chains” chant years ago. Over the years “Move Those Chains” has become a Jacksonville Jaguars traditional crowd prompt. When the Jaguars advance the ball for a first down the announcer will prompt the crowd with “that’s another Jacksonville….FIRST DOWN” while “Move Those Chains” is displayed on the video boards.  In response to the announcer, please chant along; “Move those chains! Move those chains! Move those chains! Move!” at the same time do the first down signal four times along with the chant (once for each line). “Move Those Chains” is presented by Southern Ford Dealers.

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Towing

Cars towed from the grounds of EverBank Field can be recovered by calling ASAP Towing at (904) 771-7111 or by visiting ASAPTowing.net.

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TV Affiliates

All official Jaguars television programming appears on WJXT-TC Channel 4. Jaguars preseason games and shoulder programming also appear on the Jaguars affiliate stations in the following markets:

WJAX-TV CBS47/FOX 30 Jacksonville, FL (flagship)
WRDQ Orlando, FL
WSAV Savannah, GA
WJTC Mobile, AL
WTVY Dothan, AL
WNBW Gainesville, FL
WJHG Panama City, FL
WCTV Tallahassee, FL
WTAT Charleston, SC
WSWG Albany, GA
WIYC Montgomery Selma, AL
WTVM Columbus, GA
WRDW

Augusta, GA

Unused Tickets

If you are unable to use your Jaguars tickets, the USO will gratefully accept donated tickets and award them to deserving service personnel. You may contact the USO at (904) 778-2821 or email  bross@‌usojax.com for more information. The cutoff time for donations is 72 hours prior to any home game.

Tickets may also be donated by calling the Jaguars Ticket Office at (904) 633-2000 (option ‘1’), or you may log in to My Jaguars Account, click on “Manage Your Tickets” and then proceed through the “Donate Tickets” link.

See TICKET EXCHANGE and TICKET FORWARDING for other unused ticket options.

Union Jax

In 2012, the Jaguars made history by becoming the first NFL team to commit to playing four home games at London’s historic Wembley Stadium, and in 2015, that commitment was extended through 2020.  The Jaguars’ fanbase in London continues to grow, as more than 50,000 fans have joined The Union Jax, the official fan club of the Jacksonville Jaguars in the UK.  The fan club is free to join and one of the best ways to access the Jaguars and the NFL in the UK. Interested in learning more about the Jaguars in London?  Visit jaguars.com/uk.

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USO Section (Sections 430 & 431)

The Jaguars offer tickets at reduced prices to military personnel through the USO. For details, contact the USO at (904) 778-2821.

Video Boards

EverBank Field is the proud home of two of the world’s largest video boards. Stadium renovations in 2014 included the addition of video board elements in the stadium, which now total 18. The two largest video boards at the stadium are 362’ x 60’, making them each wider than the length of the football field and turned on their sides would be taller than the Statue of Liberty! Full screen content boasts stunning 8K resolution, the highest resolution available. This resolution is achieved through custom technology created in-house for our control room.

Fans with Instagram and Twitter accounts are invited to use #JagsGameDayLive for a chance for their photo to be featured on two of the world’s largest video boards.

Video Equipment

Videotaping game play is prohibited in the stadium.

Water

Water fountains are located throughout the stadium, many of them near restrooms. Complimentary cups are available at all Guest Services Booths.

Wheelchair Escort Service

Wheelchair escort service is available at all perimeter gates of the stadium. This service will bring you from the perimeter gate to your seat. Wheelchair escort service will return, post-game, to pick you up at your seat and return you to your original perimeter entry gate. Please note that if you are in need of a wheelchair for all movements throughout the stadium, it is advised that you bring a wheelchair for your personal use throughout the entire day, and you will need to contact the Jaguars Tickets Office for accessible seating. The Wheelchair escort service is intended to relieve patrons in need of the initial long entry and exit walks.

Wi-Fi

Complimentary Wi-Fi is available throughout EverBank Field.  Guests may connect by selecting the “xfinitywifi” network on their mobile device.  If you need assistance, text “wifi” to 58154. By using the stadium Wi-Fi service, you agree to be bound by the WiFi terms and conditions available at http://wifi.jaguars.com.

Youth Season Tickets

Half-priced season tickets can be purchased for section 227 (Family Fun Zone) for children ages 12 and under. Proper age identification and a contiguous, full-price adult season ticket is required for purchase. Half-priced youth tickets are not available on an individual game basis.

Any individual over the age of 12 who attempts to enter EverBank Field with a youth ticket will be denied admittance at the stadium entry gates.

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Jaguars BLACK

Jaguars BLACK is the Jaguars Premium Business to Business based program, designed to promote building ROI for your company using our proven system.  All season ticket members in premium areas are automatically members, and there is no additional charge.  For more information, or to speak with your entertainment consultant, please call 904-633-2000 option 2.

US Assure Clubs

The US Assure Clubs have undergone a complete transformation in preparation for the 2016 season.  Along with the construction of a new amphitheater and flex field, the Club improvements are part of a $90 million investment by the Jaguars and the City of Jacksonville in EverBank Field.  The US Assure Club features two uniquely designed spaces, East and West.  Architecturally different and fundamentally consistent, both spaces offer guests premium experiences at Jaguars games and entertainment events at EverBank Field.  Both sides showcase an NFL first – all new walkout patios at midfield connected to the Clubs via a wall of windows.  New features also include cushioned seats, upgraded food and beverage options and state of the art video screens to catch all the NFL action.


Alcoholic Beverages

Florida state law prohibits the sale of alcoholic beverages to persons under the age of 21. Therefore, patrons will be required to show proper identification and proof of age when buying alcoholic beverages. Please remember that it is illegal to drive under the influence of an intoxicant or to consume alcoholic beverages while driving. Alcohol sales will stop at the beginning of the third quarter for games starting after 7 p.m. and will stop at the end of the third quarter for all other games for fans seated in the outdoor club areas, unless otherwise announced. Alcohol is served throughout the game inside the US Assure Club. Limit two drinks per customer. A double cocktail is considered two drinks. Please drink responsibly.

EverBank ATM’s

Two ATMS are located on the lower level (second floor) of each the US Assure Club. All normal transaction fees may apply.

EverBank Lounge

US Assure Club guests are invited to visit the EverBank Lounges, located on the upper level of the east and west club. Each lounge features premium seating in front of a large video board surrounded by six televisions so fans can follow the Jaguars game while keeping up with other games around the NFL. Stop by to connect with an EverBank representative, and you could receive a complimentary concession item. 

Come in and relax in the EverBank Lounges located on the upper level of the US Assure Clubs. You won’t miss a moment of the game with the Jaguars on the massive 6’x11’ screen and catch other games from around the NFL.  Plus, see EverBank Field like never before with a 360° experience that will put you at training camp, in the sky and on the field for game day.

Bars

Each club features four bars offering a full range of beer, wine and cocktails. Enjoy your favorite or try one of the specialty drinks that change as the season progresses.

Club Tables

Tables are located on all patios of the US Assure Clubs.  The Kickoff Club Tables are an all-inclusive food and beverage seating area.  Snacks and beverages are located in the dedicated seating area, along with the tickets for the seats being loaded with credits to enjoy any of the fare in the US Assure Clubs (excluding liquor).  For any questions, please visit one of the concierge desks located throughout the US Assure Clubs.

Your game tickets are pre-loaded with food and beverage credits to use throughout the season. You may use your tickets to purchase food and beverage items, including non-alcoholic beverages, beer and wine. Your loaded ticket credits can be redeemed only at any US Assure Club concessions location (including the Chef’s Table) by giving your game ticket to the concessions attendant to be scanned. You will be able to redeem up to two items per transaction. Loaded tickets are not accepted at merchandise locations.

In addition to your loaded tickets, you will have complimentary preset snacks on your club table. These snacks will be restocked throughout the entire game. You will also have access to the complimentary domestic beer, wine, water and soda at designated beverage areas near your seating location.

Concierge Desks

To seek assistance with questions or any problems that may develop while at the game, please visit any one of the three guest services concierge desks located within the US Assure Club. The concierge desks can be found on the ground floor (lobby entrance) and immediately outside the elevators on both the lower and the upper levels of the clubs. Jaguars Fan Services representatives are available to assist you beginning two hours prior to kickoff, through the end of the game.

Dining Areas

All seating in the US Assure Club lounge and dining areas is on a first-come first-served basis. Please be courteous to others by leaving chairs with tables.

Dining Features

The US Assure Club offers a wide variety of culinary options. Fans can enjoy stadium classics like slow-smoked barbecue, carved sandwiches, or burritos bowls made to order. Traditional favorites like hot dogs, grilled cheeseburgers and popcorn are also available, and be sure to leave room for dessert at the Peterbrooke carts. For a great culinary experience, the upper level will feature new menu items during each game, and you may see hand-carved meats, Italian favorites, stadium fare and desserts.

Merchandise

Jags Pro Shops carry the newest merchandise and apparel for all Jaguars fans. The Jags Pro Shop is located on the lower level in each of the US Assure Club. You may also visit the stores located on the main concourse in the north end zone near sections 219 and 227 as well as the southeast corner of the stadium near section 245. The Jags Pro Shop store is located on the West main concourse. Premium guests may access this store by taking US Assure West Club elevator to the 3rd floor and walking out to the main concourse.

Field VIP Club

The Field VIP Club is located on the East Side of the EverBank Field, entering through the US Assure Club East.  The Field VIP Club is an all-inclusive food and beverage seating area.  Snacks and beverages are located near the dedicated seating area, along with the tickets for the seats being loaded with credits to enjoy any of the fare in the US Assure Clubs (excluding liquor).  For any questions, please visit one of the concierge desks located throughout the US Assure Clubs.

To access the Field Seating area, please enter the stadium through the US ASSURE Club East entrance. You will enter the Club lobby and proceed to the concierge desk where a member of our Guest Services Team will escort you through the field tunnel into your designated seat location. Should you need to return to the club for any reason, a Guest Services Team Member will escort you back through the field tunnel into the club area. Additional Guest Services Team Members have been placed in the seating area so that the wait time to be escorted is shortened.

In addition to your loaded tickets, you will have access to a grab-and-go station which will provide snacks and beverages. This station will be located inside the field tunnel near your seating location.

Your game tickets are pre-loaded with food and beverage credits to use throughout the season. You may use your tickets to purchase food and beverage items, including non-alcoholic beverages, beer and wine. Your loaded ticket credits can only be redeemed at any US Assure Club concessions location (including the Chef’s Table) by giving your game ticket to the concessions attendant to be scanned. You will be able to redeem up to two (2) items per transaction.

Kickoff Club Tables

Tables are located in Row KK of both US Assure Clubs.  The Kickoff Club Tables are an all-inclusive food and beverage seating area.  Snacks and beverages are located in the dedicated seating area, along with the tickets for the seats being loaded with credits to enjoy any of the fare in the US Assure Clubs (excluding liquor).  For any questions, please visit one of the concierge desks located throughout the US Assure Clubs.

To access the Club Table seating area, please enter the stadium through either the US Assure Club East or West entrance. Take the escalators to the lower level of the club and continue to the outside seating area. Take the stairs up to the top of the 100 level, where you will be able to find your designated table. Guests with accessibility needs may take the Club elevator to the main concourse and enter the outdoor club seating area through the closest walkway.

Your game tickets are pre-loaded with food and beverage credits to use throughout the season. You may use your tickets to purchase food and beverage items, including non-alcoholic beverages, beer and wine. Your loaded ticket credits can only be redeemed at any US Assure Club concessions location (including the Chef’s Table) by giving your game ticket to the concessions attendant to be scanned. You will be able to redeem up to two (2) items per transaction. Loaded tickets are not accepted at JagWear Stores or any Daily’s location.

In addition to your loaded tickets, you will have complimentary preset snacks on your club table. These snacks will be restocked throughout the entire game. You will also have access to the complimentary domestic beer, wine, water and soda at designated beverage areas near your seating location.

Merchandise

JAGWEAR stores carry the newest merchandise and apparel for all Jaguars fans. The JAGWEAR store is located on the lower level in each of the US Assure Club. You may also visit the stores located on the main concourse in the north end zone near sections 219 and 227 as well as the southeast corner of the stadium near section 245. The Xperience store is located on the West main concourse.

Ticket Access

Your US Assure Club ticket will give you access to both the lower and upper levels in the US Assure Club as well as the Bud Light Party Zone, FanDuelVille and general concourse areas. Be sure to have your ticket with you and have your hand stamped by security before you leave the US Assure Club. You will need to show your hole-punched ticket and hand stamp to re-enter the US Assure Club.

TERRACE SUITE

EverBank ATM’s

The two closest ATMs for guests in the Terrace Suite are located on the main concourse near the Guest Services Booths at Gates 1 and 4 (sections 202 and 244). There are also two ATMs located inside the Bud Light Party Zone. All normal transaction fees may apply.

Dining Features

Four days prior to each home game, guests may visit www.jaguars.com/gamedaynewsletter to review the exclusive food offerings for that week. All menu offerings, house wine and draft beer selections are included in the price of your Terrace Suite ticket. Premium wines, beers and liquors are not included in your ticket cost, but they are available for purchase on game day.

Elevators

Express access to the Terrace Suite is available on the ground-level elevators at Gates 1 and 4.

Hostess Desk

If you have any questions or need to report an issue on game day, please visit the hostess desk located on the top of the stairs inside the Terrace Suite or notify a security guard.

Non-Jaguars Events At EverBank Field

Terrace Suite holders will have the option to purchase tickets to certain non-Jaguars events such as the Florida-Georgia game and the Tax Slayer Bowl game. A Jaguars representative will contact you with purchase information.

Ticket Access

Guests holding a Terrace Suite ticket have access to the US Assure Club lounge areas, Bud Light Party Zone, and general concourse areas. Prior to leaving the Terrace Suite, pick up a wristband from security. You will need your hole-punched Terrace Suite ticket and wristband to re-enter the Terrace Suite.

 

EXECUTIVE SUITES AT THE US ASSURE CLUB

All the excitement of NFL football combines with all the comforts of home in the truly distinctive Jaguars Suites. Whether it’s for business or for pleasure, you’ll enjoy a whole new dimension to the Jaguars game day experience.

EverBank ATM’s

The two closest ATM locations for guests located on the suite level are on the East and West Upper Deck concourses next to the Guest Services booths (sections 410 and 436). You can also find ATMs on the lower level floor of the US Assure Club. All normal transaction fees may apply.

Concierge / Guest Services

If you have any questions or need to report an issue on game day, simply press the concierge button on the house phone in your Suite and/or notify your Suite/Guest Services attendant. Your suite will be served by an attendant from Delaware North who will check with you periodically throughout the event regarding your food and beverage needs. There will also be a Fan Experience representative from the Jaguars making sure your game day experience is going well throughout the event.

Entry Elevators

An express elevator to the Suite level is located on the ground floor of the US Assure Club. Please look for the signs posted above the elevators to determine which elevator is designated as Suite Express. If the elevator is crowded, you may also take the escalator located on the ground floor of the US Assure Club to the first Club level and then again to the 2nd Club level. From here, exit out the doors located on either the North or South end of the US Assure Club and take one ramp up to the lower-level Suites (East and West side) and two ramps up the upper-level Suites (West side only).

Non-Jaguars Events at EverBnk Field

Suite owners will have the option to purchase suite tickets for certain non-Jaguars events. A Jaguars representative will contact you with purchase information.

Pick‘em Challenge

The Pick ’em Challenge presented by UPS is a weekly NFL game that allows you to pick the winner of each regular season NFL game. Each week the participant entry that accumulates the most points will win a prize. At the end of the season there will be a grand prize winner, as well as 2nd and 3rd place prize winners.

Suite Rentals

Suites are available for purchase for all Jaguars games and non-Jaguars events. Two suite sizes are available: twenty-person or twelve-person suites. Single and two-game packages are also available. For more information on suite rentals, please call our Premium Seating department Monday through Friday, from 9 a.m. to 5 p.m. at (904) 633-2000 (option 2).

Suite Hours

At all Jaguars games you may occupy your suite two hours prior to the start of the game.

Suite Passes

A suite pass, accompanied by a regular admission ticket, enables a guest to enter the suite.

Suite Dining

Suite owners will have the opportunity to order food from Delaware North’s full service menu up to three days before the game. A game day menu will also be made available in each suite. A game day food and beverage order can be placed with your suite attendant or by pressing the pantry button on your suite phone. Please note, our liquor license does not allow any guests to take alcoholic beverages home with them. The suite owner is responsible for the guests in each suite. It is unlawful to allow anyone under the age of 21 to consume alcoholic beverages in the suites.

Ticket Access

With suite tickets, guests may also access the US Assure Club lounge areas, Bud Light Party Zone, and general concourse areas. Be sure to have your ticket with you and receive a wristband from security before you leave the Suite level. Both your hole-punched suite ticket and wristband are required for re-entry.

Summary

Our goal is for Jacksonville Jaguars fans to have a safe and enjoyable experience while at EverBank Field. This Fan Guide was compiled to serve as an informational tool for our Season Ticket Members, Guests, and Guest Services Team Members and to add to the quality of your time spent at EverBank Field. It is not a complete or official statement of policies or procedures. This guide contains only a summary of information and policies that are most frequently inquired about by our guests. The Jaguars reserve the right to alter, change, or interpret policies without notice. The Jaguars reserve the right to eject fans for objectionable behavior. Guests who violate the law will be prosecuted. Treat others the way that you want to be treated and remember; we are…JAGUARS!

 
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Season Schedule

Week
Date
Game
Result/Time

Week 06

Sunday, October 15, 2017, 4:05 PM EDT
Sun, 10/15 at 4:05 PM EDT
Oct. 15
4:05 PM EDT

Team Leaders

Passing:
BlakeBortles
Rushing:
LeonardFournette 130
Receiving:
MarqiseLee 83
Listen Online with NFL Field Pass
DirecTV:
TV:
FOX
Sirius:

Week 07

Sunday, October 22, 2017, 1:00 PM EDT
Sun, 10/22 at 1:00 PM EDT
Oct. 22
1:00 PM EDT
- -  

Team Leaders

Passing:
Rushing:
Receiving:
Listen Online with NFL Field Pass
DirecTV:
TV:
CBS
Sirius:

Week 09

Sunday, November 05, 2017, 1:00 PM EST
Sun, 11/05 at 1:00 PM EST
Nov. 05
1:00 PM EST
- -  

Team Leaders

Passing:
Rushing:
Receiving:
Listen Online with NFL Field Pass
DirecTV:
TV:
CBS
Sirius:

Week 10

Sunday, November 12, 2017, 1:00 PM EST
Sun, 11/12 at 1:00 PM EST
Nov. 12
1:00 PM EST
- -  

Team Leaders

Passing:
Rushing:
Receiving:
Listen Online with NFL Field Pass
DirecTV:
TV:
CBS
Sirius:

Week 11

Sunday, November 19, 2017, 1:00 PM EST
Sun, 11/19 at 1:00 PM EST
Nov. 19
1:00 PM EST
- -  

Team Leaders

Passing:
Rushing:
Receiving:
Listen Online with NFL Field Pass
DirecTV:
TV:
CBS
Sirius:

Week 12

Sunday, November 26, 2017, 4:25 PM EST
Sun, 11/26 at 4:25 PM EST
Nov. 26
4:25 PM EST
- -  

Team Leaders

Passing:
Rushing:
Receiving:
Listen Online with NFL Field Pass
DirecTV:
TV:
CBS
Sirius: