Accessibility

Accessible Seating Requests

Should a guest need access to a wheelchair space or accessible seating, accommodations can be made through the Jaguars Ticket Office. Please call (904) 633-2000 to check the availability of desired seating. Fans not in wheelchairs, but requiring special assistance should also contact the Jaguars Ticket Office. For special assistance on game day, please visit the nearest guest services booth. ADA seating is provided by Brooks Rehabilitation.

Bag Policy

The Jaguars follow the NFL policy that limits the size and type of bags that may be brought into the stadium. The Jaguars strongly encourage fans to not bring any type of bag to the game. Fans are permitted to carry a hand-sized clutch bag, one-gallon clear plastic bag, or CLEAR bag no larger than 12” x 6” x 12”. For more details, visit www.jaguars.com/allclear.

Any medically necessary exceptions must be pre-approved by the Jaguars. Please contact (904) 633-2000 (option 1) or myExperience@jaguars.com to be considered for approval.

 

Closed Captioning

EverBank Field offers closed captioning through CaptionCast on your smart device. Using the Jaguars Mobile App go to Gameday and select CC ID: ‘Jaguars.’ On the internet, visit https://www.eegicap.com/captioncast/ and your event ID is ‘Jaguars’ (ID is case sensitive). In addition to closed captioning, assisted listening devices are available at all Guest Services booths.

 

Elevators

Elevators are available in the following locations:

• Gate 1 (recommended for guests in sections 148-150, 101-106, 201-206, and 405-414)

• Between Gate 2 and 3 (recommended for guests in sections 113-133 and 217-229 and north end zone deck)

• Gate 4 (recommended for guests in section 140-147, 240-245, and 432-441)

• US Assure Club East & West (for guests with US Assure Club or US Assure Club Suite tickets)

Family Restrooms

Single-stall family restrooms are available for guests who need privacy for family or medical reasons. Family restrooms are located throughout the stadium.

Food Policy

Food is permitted to be brought inside EverBank Field for Jacksonville Jaguars home games, provided that it is unwrapped and placed inside a one-gallon clear plastic bag no larger than 11” x 11”in size.

All food items are subject to visual inspection and may be subject to a more thorough inspection if determined to be necessary by stadium security personnel. Stadium security and the Jaguars reserve the right to deny any food item from being brought through the gates. No outside liquids or beverages will be permitted to enter EverBank Field.  Any medically necessary exceptions must be pre-approved by the Jaguars. Please contact (904) 633-2000 (option 1) ormyExperience@jaguars.com to be considered for approval.

 

Pre-Game Drop Off / Post-Game Pick-Up Procedure

DROP-OFF:

Because all Sports Complex parking lots are for patrons with parking passes only, a designated drop-off location has been created at Gate 1 for west side drop off and in Lot C in front of the US Assure Club east for east side drop off to allow a patron with a disability to be dropped off as close as possible to the facility. When entering these locations, please inform the parking attendant and police officer that you are dropping off a guest.

West side drop-off: Enter Lot M using the Georgia and Adams Street entrance

East side drop-off: Enter Lot C off of Gator Bowl Blvd.

Please note that vehicles parked or idling in designated lots without a valid pass will be towed at the owner’s expense.

PICK-UP:

Traffic continues to flow away from the stadium for at least 30-45 minutes post-game. Please direct your guest(s) needing assistance to either use the post-game golf cart shuttle service outside Gate 1 or wait at the closest gate location until the traffic pattern is no longer one-way.

For accommodations immediately following the game, please refer to the JTA Gameday Xpress information. The Prime Osborn Park-n-Ride location offers convenient drop-off and pick-up service in the North End Zone near Gate 2.

Restrooms

The stadium has over 52 restrooms, with 26 for men and 26 for women, located throughout the stadium. Diaper changing tables and accessible facilities are available in all restrooms. Smoking is not permitted in any restroom in the stadium. Service Animals

Service animals are permitted inside EverBank Field. Please contact the Jaguars Ticket Office at (904) 633-2000 (option ‘1’) if you need further information.

TTY Phone Number

The Jaguars Ticket Office is equipped with a TTY line at (904) 633-2202.

Wheelchair Escort Service

Wheelchair escort service is available at all perimeter gates of the stadium. This service will bring you from the perimeter gate to your seat. Wheelchair escort service will return after the game for pick up at your seat and return you to your original perimeter entry gate. Please note that if you need a wheelchair for all movements throughout the stadium, it is advised that you bring a wheelchair for your personal use throughout the entire day and contact the Jaguars ticket office at (904) 633-2000 for accessible seatingavailability. The Jaguars do not offer storage for personal wheelchairs or other accessibility devices in-stadium. The wheelchair escort service is intended to relieve patrons in need of the initial long entry and exit walks.