Jaguars Accessibility | Jacksonville Jaguars - jaguars.com

Should a guest need access to a wheelchair space or other accessible seating, ticket purchases may be made through the Jaguars ticket office. Please call (904) 633-2000 to inquire about purchasing accessible seating. Guests not in wheelchairs but needing special assistance should also contact the Jaguars ticket office.

For assistance on game day, guests in need of accessible seating should visit the nearest Guest Services Booth to inquire about relocating their seating location. Guests inquiring about relocation will be permitted to relocate their ticketed seat, along with one (1) companion. We may not be able to accommodate your full party.

Accessible relocations on game day are subject to availability, granted on a first-come, first-served basis and relocation is NOT guaranteed. Guests in need of an accessible seat are encouraged to arrive early.

Guests needing an exception for a medically necessary item, such as an insulated non-clear bag, should contact the Jaguars in advance HERE. All requests should be submitted 48 hours prior to kick off.

On gameday, please ask for a Gate Supervisor if a medical exception is needed at entry.

All items are subject to security search.

To request assistance prior to game day, please contact the Guest Experience department at myexperience@nfl.jaguars.com or 904-633-2000.

For all accessible ticketing related inquiries, please contact the Jaguars Ticketing department at ticketing@jaguars.com or 904-633-2000.

For assistance on game days, please visit the nearest Guest Services Booth.

All Jaguars-controlled stadium lots (inclusive of accessible parking spots for those needing reasonable accommodations) are sold in advance on a full-season basis.

If you are unable to secure an accessible parking space for a Jaguars game day, Everbank Stadium offers a pick-up and drop-off location and accessibility shuttle service for guests. We have additional transportation options, including Rideshare and surrounding lots, detailed in our Parking Guide. For additional information on accessibility needs , please visit our Accessibility Guide.

If you are in need of accessible accommodations and are unable to acquire an accessible parking pass, a designated drop-off location has been created on both the east and west side of the stadium to allow a guest with a disability to be dropped off as close as possible to the facility. When entering these locations, please inform the parking attendant and police officer that you are dropping off a guest.

Pregame Drop-Off / Postgame Pick-Up Procedure

• DROP-OFF: West side drop-off: Located at Gate 1. Enter Lot M using the Georgia and Adams Street entrance.
• East side drop-off: Enter Lot C off of Gator Bowl Blvd.

Please note that vehicles parked or idling in designated lots without a valid pass will be towed at the owner's expense.

• PICK-UP: Traffic continues to flow away from the stadium for at least 30-45 minutes following the game. Please direct guest(s) needing assistance to either use the postgame golf cart shuttle service outside Gate 1 or wait at the closest gate location until the traffic pattern is no longer one-way.

In addition to the pick-up and drop-off locations, an accessibility shuttle service is available throughout the Sports Complex Parking lots throughout game day.

Pregame:

• After you have parked in your Jaguars managed lot, please let a parking attendant know that you are in need of the shuttle. Please note that this service may not be available in individually sold lots, such as Tailgaters Parking Lot.

Postgame:

• If guests need assistance to their vehicle, a postgame golf cart shuttle program is available starting in the fourth quarter and is located outside Gate 1 between Lots M and J.

Guests will be assisted on a first-come, first-served basis. Golf cart shuttles are limited in seating, so only the guest in need of assistance and one companion may use this service. The shuttle service is limited to the immediate Sports Complex parking lots. Privately-run golf cart shuttle services are also available for guests at their own risk.

Wheelchair escort service is available at all perimeter gates of the stadium. This service will bring you from the perimeter gate to your seat. Wheelchair escort service will return after the game for pick up at your seat and return you to your original perimeter entry gate. Wheelchair escort service will not escort guests outside of the stadium gates. If you or a member of your party is in need of a wheelchair escort, please alert the nearest Guest Services Team Member.

Please note that if you need a wheelchair for all movements throughout the stadium, it is advised that you bring a wheelchair for your personal use throughout the entire day and contact the Jaguars ticket office at (904) 633-2000 for accessible seating availability. The Jaguars do not offer storage for personal wheelchairs or other accessibility devices in-stadium. The wheelchair escort service is intended to relieve patrons in need of the initial long entry and exit walks.

Elevators are available in the following locations:

• Gate 1 (recommended for guests in sections 148-150, 101-106, 201-206 and 405-416)
• Between Gates 2 and 3 (recommended for guests in sections 113-133, 217-229 and the north end zone deck)
• Please note that the ground level of this elevator is only accessible from the ADA gate entrance between Gates 2 and 3
• Gate 4 (recommended for guests in Sections 140-147, 240-245, and 430-443)
• Gallagher East and West Club (Club or Suite ticket required)

Escalators are located at the north end (Gates 2 and 3) and the south end (between Gates 1 and 4) of EverBank Stadium. Please refer to your ticket to use the closest escalator to your seat location. All escalators will be turned to descend by the start of the fourth quarter.

Guest Services Booths open two hours prior to kickoff and close following the game. Guests may visit the booths to ask questions or seek assistance. Guest Services Booths are in the following locations:

• Main Concourse: southwest corner at Section 102
• Main Concourse: north end zone at Section 123
• Main Concourse: southeast corner at Section 144
• Upper Concourse: west upper deck at Section 410
• Upper Concourse: east upper deck at Section 436
• Gallagher Club East & West: On the ground level and immediately outside the elevator on the upper and lower levels.

Single-stall family restrooms are available for guests who need privacy for family or medical reasons. Family restrooms are located throughout the stadium on the main concourse near sections 102, 123, and 144 as well as the upper concourses near sections 410 and 436.

The Baptist Health Mom Pods are a mobile, air-conditioned breastfeeding and lactation stations for nursing parents. Equipped with televisions, these rooms provide a private, comfortable and sanitary space for all mothers.

They are located in the south end zone beneath the Bud Light Party Zone, next to the Jags Pro Shop and Daily's on the ground plaza level.

Trained service animals are permitted inside EverBank Stadium. All service animals must remain on a leash or in a harness at all times. A guest whose service animal poses a threat to the safety of other guests may be asked to escort the animal off the premises.

All other animals, including pets and emotional support animals, are prohibited.

EverBank Stadium offers closed captioning through CaptionCast on your smart device. Using the Jaguars Mobile App go to Gameday and select CC ID: 'Jaguars.' On the internet, visit **https://captioncast.eegicap.com/** and your event ID is 'Jaguars' (ID is case sensitive). In addition to closed captioning, assistive listening devices are available at all Guest Services Booths.

Assistive listening devices are available for checkout at all Guest Services Booths.

Please visit the nearest Guest Services Booth to register your child(ren) or adult guest and receive a wristband that states your section, row, and seat. Children who have lost their parents should be escorted to the closest police officer, Guest Services Representative, or Guest Services Booth. Paging is not permitted at the venue.

The Jaguars Ticket Office is equipped with a TTY line at (904) 633-2202.

Sign language interpreters can be provided for guests who are hard of hearing at select events at EverBank Stadium with advance notice of at least three weeks prior to the scheduled event. Please contact the Guest Experience Department at (904) 633-2000 or myexperience@nfl.jaguars.com for more information.

For any further questions or concerns, please contact the Guest Experience Department at myexperience@nfl.jaguars.com or 904-633-2000.