Accessibility

Accessible Seating Requests

The Jaguars follow the NFL policy that limits the size and type of bags that may be brought into the stadium. The Jaguars strongly encourage fans to not bring any type of bag to the game. Fans are permitted to carry a hand-sized clutch bag, one-gallon clear plastic bag, or CLEAR bag no larger than 12” x 6” x 12”. For more details, visit www.jaguars.com/allclear.

Any medically necessary exceptions must be pre-approved by the Jaguars. Please contact (904) 633-2000 (option 1) or myExperience@jaguars.com to be considered for approval.

Closed Captioning

TIAA Bank Field offers closed captioning through CaptionCast on your smart device. On the Jaguars Mobile App go to Stadium then Accessibility and select CC ID: ‘Jaguars.’ On the internet, visit https://www.eegicap.com/captioncast/and your event ID is ‘Jaguars’ (ID is case sensitive). Assisted listening devices are available at all Guest Services booths and are available on a first come, first served basis.

Elevators are available in the following locations:

• Between Gate 2 and 3 (recommended for guests in sections 113-133 and 217-229 and north end zone deck)

• US Assure Club East & West (for guests with US Assure Club or US Assure Club Suite tickets)

Family Restrooms

Food is permitted to be brought inside EverBank Field for Jacksonville Jaguars home games, provided that it is unwrapped and placed inside a one-gallon clear plastic bag no larger than 11” x 11”in size.

All food items are subject to visual inspection and may be subject to a more thorough inspection if determined to be necessary by stadium security personnel. Stadium security and the Jaguars reserve the right to deny any food item from being brought through the gates. No outside liquids or beverages will be permitted to enter EverBank Field. Any medically necessary exceptions must be pre-approved by the Jaguars. Please contact (904) 633-2000 (option 1) or myExperience@jaguars.com to be considered for approval.

*Pre-Game Drop Off / Post-Game Pick-Up Procedure *

Because all Sports Complex parking lots are for patrons with parking passes only, a designated drop-off location has been created at Gate 1 for west side drop off and in Lot C in front of the US Assure Club east for east side drop off to allow a patron with a disability to be dropped off as close as possible to the facility. When entering these locations, please inform the parking attendant and police officer that you are dropping off a guest.

East side drop-off: Enter Lot C off of Gator Bowl Blvd.

Traffic continues to flow away from the stadium for at least 30-45 minutes post-game. Please direct your guest(s) needing assistance to either use the post-game golf cart shuttle service outside Gate 1 or wait at the closest gate location until the traffic pattern is no longer one-way.

For accommodations immediately following the game, please refer to the JTA Gameday Xpress information. The Prime Osborn Park-n-Ride location offers convenient drop-off and pick-up service in the North End Zone near Gate 2.

Restrooms

Service animals are permitted inside EverBank Field. Please contact the Jaguars Ticket Office at (904) 633-2000 (option ‘1’) if you need further information.

TTY Phone Number

Wheelchair escort service is available at all perimeter gates of the stadium. This service will bring you from the perimeter gate to your seat. Wheelchair escort service will return, post-game, to pick you up at your seat and return you to your original perimeter entry gate. Please note that if you are in need of a wheelchair for all movements throughout the stadium, it is advised that you bring a wheelchair for your personal use throughout the entire day. Please contact the Jaguars Ticket Office at (904) 633-2000 for accessible seating. The Wheelchair escort service is intended to relieve patrons in need of the initial long entry and exit walks.