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Mobile Ticketing FAQs

WHY ARE JACKSONVILLE JAGUARS MOVING TO MOBILE TICKETS?

A digital ticket is the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud. You probably use your smartphone to travel and attend movies. Now you can use it for live sport and entertainment events. It’s our effort to make your Jacksonville Jaguars and TIAA Bank Field experience the very best. Based on last year’s success during the playoff game, you’re likely familiar with our mobile ticketing efforts and results.

Digital tickets provide:

  • Quick and easy entry to TIAA Bank Field using your mobile phone or smart device
  • Instant access to all your season tickets through the Official Jacksonville Jaguars app or jaguars.com/myaccount
  • The ability to manage, transfer and sell your tickets at any time
  • An easy way to go green by printing less paper
  • Reduced risk of lost, stolen, counterfeit or forgotten tickets

WILL I BE ISSUED HARD TICKETS OR TICKET BOOKS FOR THE 2018 SEASON?

There will be no season ticket books issued for the 2018 season and future seasons.

CAN I STILL PRINT MY TICKETS FROM HOME?

As was the case beginning with the 2016 season, tickets for all Jacksonville Jaguars games will no longer include a printable PDF option. This decision was made to protect the integrity of your season tickets and to prevent fraud and counterfeit problems that often accompany PDF tickets. Printed PDF tickets WILL NOT be accepted at TIAA Bank Field gates for admittance.

This year, all season tickets and single game tickets are fully digital and only accessible via your mobile device. Your phone is your ticket!

HOW DO I GET THE OFFICIAL JACKSONVILLE JAGUARS APP?

The official Jacksonville Jaguars app is free in the App and Google Play stores. Your username is your email address and the same information you use to log into your Jaguars Account Manager. Once you’ve logged into your account, you can view, transfer, resell or add tickets to your wallet right from your phone.

NOTE: If this is your first time logging in, you’ll need to select ‘Forgot Your Password’ to have a temporary password sent to you.

CAN I HAVE MULTIPLE TICKETS ON A SINGLE PHONE?

Yes! Once you tap on your game, you will be able to swipe left and right through your available tickets. You would then enter TIAA Bank Field together.

CAN I MANAGE MY TICKETS ON MY COMPUTER INSTEAD OF MY MOBILE DEVICE?

You can manage your tickets from your computer, but you will need a ticket on your mobile device to enter the game. When accessing your Jaguars Account via computer you will have the ability to:

  • Transfer tickets to friends, family or clients
  • Post tickets for resale
  • Donate tickets to charity
  • Update account information

WHAT IF I HAVE ADDITIONAL QUESTIONS AT THIS TIME REGARDING MOBILE TICKETING, MOBILE ENTRY OR MOBILE WALLET?

Please contact our Member Experience Team at (904) 633-2000 option 1 or ticketing@jaguars.com for assistance.

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