Contact Information

Jacksonville Jaguars
1 TIAA Bank Field Drive
Jacksonville, FL 32202
Jaguars Business Office: (904) 633-6000
Jaguars Ticket Office: (904) 633-2000, 1-877-4-JAGS-TIX
www.jaguars.com

Automotive Assistance Number: (904) 633-6100

Bold Events (Facility Rental): (904) 633-6544 or email events@boldeventsjax.com
City Wide (Housekeeping): (904) 737-4969
Delaware North Sportservice (food and beverage): (904) 633-6177
Fanatics (merchandise): (904) 633-6147

Jaguars Fan Experience: (904) 633-2000 or email myexperience@jaguars.com
Lost and Found (Stadium Security): (904) 633-6114
S.A.F.E. Management (Event Staff): (904) 633-6182
SMG (Facility Manager): (904) 633-6100

TIAA Bank Field

Opening Date: August 18, 1995
Stadium capacity: 67,838

A-Z Guide

50/50

Guests may participate in the Jaguars Foundation 50/50 raffle at Jaguars games at TIAA Bank Field. The 50/50 raffle winner will be awarded a check in the amount of half of the total funds collected at that Jaguars game. The remaining half will be donated to a local charity designated by the Jaguars Foundation. Raffle tickets can be purchased throughout TIAA Bank Field at marked 50/50 raffle kiosks or from roaming 50/50 vendors.

The winning ticket number will be announced during the fourth quarter on the video boards. The winner can visit the nearest Guest Services Booth for instructions on how to redeem the prize. Guests may also visitwww.jaguars5050.com following the game to see the winning numbers and view the full terms and conditions of participation.

Accessible Seating Requests

For guest needing accessible seating, please go to the nearest guest services booth. Availability on game day is first come, first served and relocation is not guaranteed.

Alcohol Policy

For the safety of all guests, Delaware North has implemented the following alcohol service policy at TIAA Bank Field:

  • All persons who order alcohol will have their ID checked each time they order
  • No person will receive more than two alcoholic beverages per ID presented at time of purchase
  • Each double cocktail counts as two drinks

Florida state law prohibits the sale of alcoholic beverages to persons under the age of 21. Therefore, in accordance with the NFL’s Best Practices for Fan Conduct, patrons will be required to show proper valid identification and proof of age when buying alcoholic beverages. Please remember that it is illegal to drive under the influence of an intoxicant or to consume alcoholic beverages while driving. Alcohol sales in general areas stop at the end of the third quarter for all games, unless otherwise announced.

AED

AEDs are located in all First Aid Rooms on game day and with JFRD roaming teams. Additional AEDs are located in the main security offices.

Assisted Listening Devices

Assisted listening devices are available at all Guest Services booths and are available on a first come, first served basis.

TIAA Bank ATMs

ATMs can be found at the following stadium locations. Transaction fees may apply.

• Ford Pickup Window between Gates 2 and 3

• Main concourse Jags Pro Shop near section 219 and 227

• Lycamobile Market in the South End Zone main concourse near Gates 1 presented by Dream Finders Homes and Gate 4 presented by Lycamobile

• Dick’s Wings Rally Zone near Ramp 2

• East and West corners inside of the Bud Light Party Zone

• West Upper Deck section 409 and East Upper Deck section 435

• Lower-level East and West Clubs for East and West Clubs and Suites

• Fields Auto Group Terrace Suite near the elevator

• Plaza level in the Lycamobile Market in the South End Zone near the main Daily’s store

Bag Policy

The Jaguars follow the NFL policy that limits the size and type of bags that may be brought into the stadium. The Jaguars strongly encourage fans to not bring any type of bag to the game. Fans are permitted to carry a clutch, bag or wallet no larger than 4.5” x 6.5”, one-gallon clear plastic bag, or CLEAR bag no larger than 12” x 6” x 12”. For more details, fans can visit www.jaguars.com/allclear. Prohibited bags CANNOT be folded or rolled up inside clear bags.

Prohibited bags may be stored for a nominal fee in the Atlantic Self Storage Fan Lockers located outside of Gate 1 on the corner of Lot J and Bay Street.

Banners and Signs

Jaguars fans may bring handheld signs into TIAA Bank Field, if the signs are appropriate and in good taste (as determined by TIAA Bank Field personnel) and meet the following requirements:

  • Signs must not be obscene, offensive, derogatory, commercial in nature or political.
  • Signs cannot obstruct the view of other guests, cover any stadium signage or other markings, or be affixed to the walls, pads, railings or any other part of TIAA Bank Field.
  • Signs must be made of a paper or lightweight cloth-like material.
  • Signs cannot utilize wood, pole, metal or similar types of materials for support.
  • Maximum dimensions of a permitted sign are 3 feet by 2 feet.

Bar Rail

Bar Rail seats are located in several areas in the stadium. Tickets only permit access to the assigned seat location. Proper ticket is required for access. The following are some areas where Bar Rails seats can be found:

· Dick’s Wings Rally Zone Bar Rail is located on the north end zone deck. These seats are located along the front rail of the deck

· East & West Club Bar Rail seats are location on all patios of the Club

· Bud Light [FRI]END ZONE bar rail seats are on the ground level in the south end zone

Bicycle Parking Presented by Alert Today Florida

Guests are welcome to ride their bikes to Jaguars games. Bike racks are located at the north end of the stadium, between Gate 3 and Gate 2 presented by Florida Blue Bicycles may not be secured along the stadium perimeter fence line. Bike valet service operated by ZenCog Bicycle Shop at Gate 1 presented by Dream Finders Homes will start three hours prior to kickoff and end one hour after the game. Guests can expect to pay a nominal fee or donation for the bike valet service.

Boat Docking

For information on boat docking for Jaguars home games, guests can contact the Jacksonville Dockmaster at (904) 630-0839. The Boat Docks are located south of the stadium, along the St. Johns River.

BRAG Buttons

The Jaguars are proud to help share our fans’ special days. Fans celebrating a first game, birthday, anniversary, or another occasion can ask a Guest Services team member or visit one of our Guest Services Booths to receive a complimentary Brag Button to wear during the game. At least 48 hours prior to kickoff, guests can also submit an online request here: https://www.jaguars.com/forms/bragbutton.

Broadcasting

WJXL 1010XL (1010 AM and 92.5 FM) and Gator Country WGNE (99.9 FM)

Jaguars TV WJAX CBS47 and WFOX FOX30

The Bud Light [FRI]END ZONE

The Bud Light [FRI]END ZONE is located on the ground level in the south end zone of the stadium and requires proper ticket for access.

Bud Light Party Zone

The Bud Light Party Zone is located in the south end zone of the stadium on the main concourse and opens two hours prior to kickoff for any ticket holder.

Dick’s Wings Rally Zone

Open to all ticketholders, the Dick’s Wings Rally Zone (formerly Camp Grunt Style) is located in the north end zone of the stadium and opens two hours prior to kickoff for all fans.

To access the Dick’s Wings Rally Zone, fans can enter TIAA Bank Field through Gates 2 or 3 on the north end of the stadium. Guests with accessibility needs may use the Disabled Entrance in the north end between Gates 2 and 3 for elevator access to the deck. From there, the deck is accessible through the following options:

  • Take ramp 2 or 3 up to the Dick’s Wings Rally Zone level and use the stairs to access the deck
  • Use the escalators to exit at the main concourse. Continue north and use either the stairs near section 121 or 125 OR the elevator near section 123 to access the deck

Charging Stations

Cell phone charging stations provided by JEA are located throughout the stadium. Cell phone charging stations provided by Lycamobile are located in the Lycamobile Market in the South End Zone.

Closed Captioning

The Stadium offers closed captioning through CaptionCast on your smart device. Using the Jaguars Mobile App go to “Stadium” option under the menu and select “Accessibility”. In the Closed Captioning Select CC ID: ‘Jaguars.’ On the internet, visit https://www.eegicap.com/captioncast/ and your event ID is ‘Jaguars’ (ID is case sensitive).

East and West Club

_The East and West Clubs feature two uniquely designed spaces, located on the respective sides of the stadium along the 50-yard lines. Proper ticket is required for access. Special tickets within the Club include Club Tables, Bar Rails and VIP Field Club (east side only). Architecturally consistent but completely unique in terms of atmosphere and finishes, both spaces offer guests premium experiences at Jaguars games and entertainment events at TIAA Bank Field. _

Club Tables

Club Tables are located on all patios of the specified East and West Club and requires proper ticket for access.

Comments / Suggestions

Fans wishing to provide feedback about the stadium, an employee, or the event are encouraged to stop by a Guest Services Booth to complete a guest comment card. Alternatively, fans may call the Jaguars Ticket Office at (904) 633-2000 or 877-4-JAGS-TIX, send an email to MyExperience@jaguars.com or visit jaguars.com/forms/contactus.

Concessions

Delaware North is the catering and concessions provider for TIAA Bank Field. For the full 2019 concessions guide, please use the Jaguars app or visit jaguars.com/stadium/concessions.

Contact Information

Contact Information

_Jacksonville Jaguars _1 TIAA Bank Field DriveJacksonville, FL 32202Jaguars Business Office: (904) 633-6000Jaguars Ticket Office: (904) 633-2000, 1-877-4-JAGS-TIX

Bold Events (Facility Rental): (904) 633-6544 or email events@boldeventsjax.comCity Wide (Housekeeping): (904) 737-4969Delaware North Sportservice (Food and Beverage): (904) 633-6177Fanatics (Merchandise): (904) 633-6147

Jaguars Fan Experience: (904) 633-2000 myexperience@jaguars.comLost and Found (Stadium Security): (904) 633-6114S.A.F.E. Management (Event Staff): (904) 633-6182SMG (Facility Manager): (904) 633-6100

Credit Cards

VISA, MasterCard, American Express and Discover are accepted throughout the stadium at most concession and merchandise locations.

D-Line presented by Florida Blue

Feel the beat with the official drumline of the Jacksonville Jaguars. The D-Line is comprised of the finest drummers on the First Coast. Since 2004, the D-Line has provided the fans an electric game day experience with visual and audio entertainment. The group’s repertoire combines both tastes of drum corps and show drumline styles, integrating them into mainstream genres such as hip hop, Latin, rock and many others. Their scintillating awesome beats and stunning visuals pump up the crowd at tailgate parties, special events and all home games. Be sure to also catch them after the games for their popular postgame drum session in the south end of the stadium.

Daily’s Place

This state-of-the-art facility located adjacent to the south side of TIAA Bank Field includes a 5,500-seat amphitheater and the Dream Finders Home Flex Field, a 94,000-square-foot indoor practice facility. Fans can visit www.dailysplace.com to see a list of upcoming shows and purchase tickets. On game day, Daily’s Place may be used for private events, as well as pregame activations.

Designated Driver Program: Bud Light Good Sport

Fans 21 years of age or older with a valid driver’s license can sign a pledge at any Guest Services Booth to be a designated driver. In appreciation of their commitment to getting their friends home safely, all designated drivers who sign up will be eligible to win a Bud Light prize package. Registration must be completed by the beginning of the third quarter. The drawing will occur and be announced in the fourth quarter. Each designated driver will receive a voucher for a free non-alcoholic O’Doul’s beverage, soda or water, redeemable at participating concession stands.

Disabled Parking

All Jaguars-controlled stadium lots (inclusive of disabled parking spots for those needing reasonable accommodations) are sold in advance on a full-season basis. To inquire about availability, please contact the Jaguars ticket off at (904) 633-2000.

Duplicate Tickets

If duplicate tickets (two fans holding tickets to the same seat for the same game) are presented, fans should immediately contact an usher, Jaguars Fan Experience representative, or proceed to the nearest Guest Services booth for assistance.

Electronic Cigarettes

See Smoking policy.

Elevators

Elevators are available in the following locations:

• Gate 1 presented by Dream Finders Homes (recommended for guests in sections 148-150, 101-106, 201-206, and 405-414)

• Between Gate 2 presented by Florida Blue and Gate 3 (recommended for guests in sections 113-133 and 217-229 and north end zone deck)

• Gate 4 presented by Lycamobile (recommended for guests in section 140-147, 240-245, and 432-441)

• East and West Club (for guests with Club or Suite tickets)

Emergency Information

If any individual needs immediate assistance, please notify the nearest Guest Service Team member (Jaguars, SMG, SAFE, JSO, JFRD, Fanatics, City Wide, or Delaware North) or visit a Guest Services booth. Guests may also call the game day hotline at 904-633-6100 or text “ASSIST” followed by your location and issue to 58154*.

In the event of a stadium-wide emergency (i.e.: severe weather, lightning) all Guest Service Team members and the Jacksonville Emergency Services agency are ready and available to assist all guests. Pertinent information regarding the situation and procedures, including “sheltering” or “evacuation” directions, if needed, will be provided over the public address system and on the stadium televisions and video boards. All guests are asked to please remember the following:

  • Follow the directions of Guest Service Team members.
  • Do not panic.
  • Keep members of your party together, especially children and others in need of assistance.
  • Listen for updated instructions and respond appropriately.
  • Public safety takes priority over all entertainment activities. The event will not resume until the conditions are safe.
  • *Message and data rates may apply.

Emergency Phone Calls

Fans expecting emergency phone calls should leave their name and seat locations at the Guest Services Booths or at the Club Concierge. If an emergency call is received, a Jaguars Fan Experience Representative or usher will be dispatched to the seat location with the message. Public address or scoreboard paging is not permitted. Emergency phone numbers for individuals trying to reach a guest at TIAA Bank Field: (904) 633-6114 or (904) 633-6100.

Escalators

Escalators are located at the north end (Gate 2 presented by Florida Blue and 3) and the south end (between Gate 1 and 4 presented by Lycamobile) of the stadium. Please refer to your ticket to use the closest escalator to your seat location. All escalators will be turned to descend the stadium by no later than the start of the 4th quarter.

Exit Stairs

_When departing the stadium, fans may use the exit stairs that are located below sections 201, 224 and 245 on the main concourse as well as sections 403, 416, 430 and 443 on the upper concourses. _

Family Zone Section 227

The Family Zone rules prohibit drinking alcohol and using profanity in section 227. Abuse of this policy within this section may result in ejection from the stadium and loss of ticket privileges.

Family Restrooms

Single-stall family restrooms are available for guests who need privacy for family or medical reasons.

Fan Code of Conduct

The Jaguars want all fans attending our games to enjoy the experience in a responsible manner. TIAA Bank Field is committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and in the parking lots. Please treat all fans with respect and courtesy. When attending an event you are asked to refrain from the following:

• Behavior that is unruly, disruptive, dangerous or illegal in nature

• Standing in aisles, smoking (including e-cigarettes) in non-smoking areas, or fighting

• Intoxication or other signs of alcohol impairment that results in irresponsible behavior

• Foul or abusive language or obscene gestures, signage or clothing

• Interference with the progress of the game (including throwing objects onto or entering the playing field)

• Failing to follow instructions of stadium personnel

• Verbal or physical harassment (of any kind) of opposing team fans or stadium partner employees or agents working at TIAA Bank Field

Event guests and season ticket members are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium staff will promptly intervene to support an environment where all guests - home and visiting - can enjoy the event free from the above behavior. While standing and cheering is permitted, please keep in mind that continued standing can interfere with others’ ability to enjoy the game from their seats. To be courteous to all guests in attendance, we ask fans to stand and cheer when appropriate with the flow of the game.

Event guests and guests who violate these provisions will be subject to ejection without refund and potential loss of season ticket privileges or other privileges for future games. Fans who are ejected for violation of the Fan Code of Conduct will be required to complete an online Fan Code of Conduct class which includes a fee prior to returning to any NFL stadium.

Lycamobile Fan Entertainment Zone presented by PRI

Located on the southwest plaza level and in the Dream Finders Homes Flex Field at Daily’s Place, the Lycamobile Fan Entertainment Zone presented by PRI serves as the premiere pregame party area for Jaguars fans on game day. Fans can experience food, fun, and football activities by accessing Gate 1 or 4 three hours prior to each home game. Visit the interactive area for a unique Jaguars pregame experience.

Atlantic Self Storage Fan Lockers

New in 2019, the Atlantic Self Storage Fan Lockers, located near Gate 1 presented by Dream Finders Homes, will allow fans to store prohibited/oversized bags such as handbags and backpacks larger than 4.5” x 6.5” directly outside of the stadium instead of having to make the trip back to their vehicles. There will be lockers available for a nominal fee per usage. Fans will need to collect their belongings within one hour after the game has concluded. The Jaguars, nor the stadium partners will be responsible for any lost or damaged goods being stored in the Atlantic Self Storage Fan Lockers.

Fantasy Football

The Jaguars recognize that many of our fans are keeping up with other games while watching their Jaguars on the field. Both corner boards located in the stadium bowl feature NFL Red Zone, allowing fans to stay updated on scores and highlights around the league.

First Aid

First Aid booths are located in the following stadium concourse areas:

• Section 123

• Section 410

• Section 436

Medical teams (JFRD) are on duty each game. Feminine products and bandages are available at all Guest Services booths.

Food Policy

Outside food is permitted inside TIAA Bank Field for Jacksonville Jaguars home games, provided it is unwrapped and placed inside a one-gallon clear plastic bag no larger than 11” x 11”.

All food items are subject to visual inspection and may be subject to a more thorough inspection if determined to be necessary. No outside liquids or beverages will be permitted to enter TIAA Bank Field. Any medically necessary exceptions must be pre-approved by the Jaguars. Fans can contact (904) 633-2000 (option 1) or myExperience@jaguars.com to be considered for approval.

Gate Opening Times

Gate 1 presented by Dream Finders Homes, Gate 4 presented by Lycamobile and the Lycamobile Fan Entertainment Zone presented by PRI open three hours prior to kickoff.

Gate 2 presented by Florida Blue, Gate 3, the East and West Club entrances, and the entire seating bowl open 2 hours prior to kickoff.

All guests are subject to security inspection prior to admittance into the stadium. Re-entry is prohibited.

Guest Services Booth

Guest Services Booths open two hours prior to kickoff and close following the game. Fans may visit the booths to ask questions, seek assistance, or register for promotions. Guest Services Booths are in the following locations:

• Main Concourse: North End Zone at Section 123

• Main Concourse: SE Corner at Section 144

• Main Concourse: SW Corner at Section 102

• Upper Concourse: West Upper Deck at Section 410

• Upper Concourse: East Upper Deck at Section 436

• East and West Club: On the ground level and immediately outside the elevator on the upper and lower levels.

Jag Dollars

Jag Dollars are available for purchase in advance from the Jaguars ticket office and can be used during the 2019 preseason and regular season for purchase of merchandise and concessions at participating locations in the stadium during Jaguars home games. The Jag Dollars issued during the 2019 season are valid for the 2019 season only and are subject to the terms and conditions set forth thereon.

Jags Pro Shop powered by Fanatics

Jags Pro Shop stores carry the newest Jaguars merchandise and apparel for all Jaguars fans. Jags Pro

Shop stores are located on the lower level of the East and West Club. Additional locations are as follows:

  • Northeast corner of the stadium near section 230 (Gate 3)
  • Northwest corner near section 216 (Gate 2)
  • Southeast corner of the stadium near section 245 (Gate 4)
  • West main concourse between Gates 1 and 2 (sections 109/110)
  • Kiosk on North Deck, Dick’s Wings Rally Zone
  • Plaza level in the Lycamobile Market in the South End Zone

Portable locations:

· Trailer located outside of West Club

· Bud Light Party Zone

· 405, 415, 431, 441

JAGS365

Jags365 is the year-round membership program for all Jaguars Season Ticket Members. Benefits of Jags365 membership include complimentary events and exclusive access to players, coaches and football operations. Jags365 members also receive priority purchasing opportunities for both TIAA Bank Field and Daily’s Place events and concerts, tenure gifts, online discounts and free shipping on Jaguars merchandise, Teal Deals – a coupon book with over $3,000 worth of savings – and a dedicated representative to help maximize their membership 365 days a year!

Jaguars BLACK presented by Sissine’s Office Systems

Jaguars BLACK presented by Sissine’s Office Systems is the premium season ticket membership program designed to help businesses drive a return on their investment. The most exclusive B2B club in Jacksonville, Jaguars BLACK consists of Jaguars Season Ticket Members who hold seats in TIAA Bank Field’s premium areas: the East and West Clubs and Suites, Fields Auto Group Terrace Suite, Field VIP Club, Fields Auto Group Terrace Suite Chalets, Dick’s Wings Rally Zone Bar Rail Seats, Bud Light [FRI]END ZONE Tables and Bar Rail seats, and Bud Light Party Zone Tables. The program gives members a unique four-point strategy for success. Through events and experiences, game day consulting services, the Business Playbook and exposure and recognition, Jaguars BLACK members are sure to create experiences that matter for the people who matter most. Jaguars BLACK also includes all Jags365 membership benefits.

Jaguars ONE

This one-of-kind program is designed to ensure that first-year season ticket members have all the knowledge and assistance needed to build the foundations of a new game day tradition. Jaguars ONE introduces first-year season ticket members to the team and stadium, helps members manage their tickets and ensure they take full advantage of benefits and discounts exclusive to season ticket members. Jaguars ONE participants will be invited to several dedicated events throughout the season and receive a welcome gift later this year to commemorate their first season with the Jaguars.

Jaguars Foundation

Under the leadership of Jaguars owner Shad Khan, the Jaguars Foundation continues to be a national leader in professional sports philanthropy, providing more than $3 million in grants in 2017 to local youth, military/veterans, health and wellness and other charitable organizations. In partnership with Florida Blue, the official community partner of the Jacksonville Jaguars, Jaguars players, cheerleaders and staff make hundreds of visits in the community annually and the team donates numerous items for charitable auctions. Honor Rows presented by Alert Today Florida hosts over 4,000 youth during regular season home games, who have earned their seats by achieving goals and participating in community service. Fans can support the foundation by visiting one of the prize wheel locations or by purchasing Jaguars 50/50 Fan Jackpot for Charity tickets on game days, with a chance to win half of the day’s proceeds. For more information about the foundation, please visit jaguars.com.

JAX Pack

The JAX Pack is the official promotional and fan engagement squad of the Jacksonville Jaguars, representing the team on and off the field. The JAX Pack is an energetic and vibrant group that engages and entertains fans to enhance the game day experience. Members of the JAX Pack can be found on game day interacting with fans at tailgates and throughout TIAA Bank Field.

Jaxson DeVille

Jaxson DeVille is a 403-pound Jaguar who stands 8.5 paws in height (about 7 feet in human measurements). Jaxson’s age is unknown, but he was first discovered in 1993 as a stray cat living at the stadium. He lived in the south scoreboard watching the Jaguars’ inaugural season until the 1996 season, when he officially became the Jaguars’ mascot. Since then, our fans have fallen in love with Jaxson for his unpredictable behavior and his willingness perform stunts for their entertainment. Jaxson is the self-proclaimed “Best Mascot in Sports.” He was the first NFL mascot to have traveled overseas to visit our troops and do a zip line jump into a stadium. Jaxson continues to enter the stadium by way of a stunt every game. Fans can count on seeing a thrilling entrance from Jaxson within 15 minutes of kick off at every home game.

JUNIOR ROAR

Children, ages 6 to 17 years, are invited to join our incredible cast of performers at TIAA Bank Field on game day. Your child could be one of over 250 participants who will cheer and dance with THE ROAR of the Jaguars during the Annual Junior ROAR Production. Guests can visit www.jaguars.com for more information about this season’s performance. Junior ROAR is presented by Fuel Up to Play 60 and Subway.

JTA Gameday Xpress

The Jacksonville Transportation Authority (JTA) offers its convenient Gameday Xpress service on game day. The buses run to and from the stadium from several downtown and suburban locations. Xpress service begins two hours prior to kickoff and ends one hour after the game. Extended postgame shuttle services are available from the Kings Avenue location.

Guests that utilize the Gameday Xpress can pick up their shuttles in two locations, both located towards the north end of the stadium. The Prime Osborn lot will use the ramp area that is located at the north end of the stadium between gates 2 and 3. All other Gameday Xpress users will be dropped off near lot C, on the east side of the stadium across Haines Street between Gates 3 and 4.

Fans can purchase single-game passes onsite at any Gameday Xpress lot on game day or via the MyJTA App.

Lap Pass

Please note that every person, regardless of age, is required to have a ticket to enter the stadium. For children 34 inches tall or less, guests can contact the Jaguars ticket office at (904) 633-2000 regarding the steps to obtain a lap pass ticket in advance or visit the Game Day Ticket Office located between gates 2 and 3.

Loge Boxes

Loge Boxes give fans with the appropriate ticket, field-level access to the game with a front row seat! The Loge Boxes are located in the south end zone area of TIAA Bank Field adjacent to the Bud Light [FRI]END Zone. Each six-person box features cushioned seats, all-inclusive food and beverage package, private screens and a refrigerator. In addition, all Loge Box guests have access to the Bud Light [FRI]END ZONE.

Lost and Found Items

Lost and found items should be delivered to a Guest Services Booth. After each game, all items collected will be taken to the main security office. To locate a lost item, please call (904) 633-6114.

Lost or Found Children or Parents

Guests can visit one of the Guest Services booths or concierge desks to register child(ren) or adult guests and receive a wristband that states your section, row, and seat. Children who have lost their parents should be escorted to the closest police officer, Jaguars Fan Experience representative or the nearest Guest Services booth. Paging is typically not allowed at the stadium, so guests should set a meeting point in advance for the members of their group.

Lost or Stolen Tickets

Lost tickets will be replaced with proper valid government issued I.D. and a $10 per-ticket non-refundable replacement fee. Stolen tickets will be replaced for the ticket holder on record with an official general incident report detailing the theft. On game day, fans with lost or stolen tickets should come to the game day ticket office at least two hours prior to kickoff. Game day transactions will be subject to the fees mentioned above. Tickets will be replaced only for the ticket holder of record. This policy is for the protection of the ticket member of record. Persons in possession of tickets that have been reported lost or stolen will be denied entry at the gates, are subject to being questioned and may be escorted from the stadium and/or subject to arrest. The Jaguars reserve the right not to replace lost or stolen tickets.

Media Entrance

The media entrance is located outside Gate 1 and opens three hours prior to kickoff. Media Will Call is located at the Daily’s Place box office also located at gate 1.

Medical Exceptions

Guests needing medical exception for a prohibited item, such as an insulated non-clear bag, should contact the Jaguars in advance by emailing MyExperience@jaguars.com. All items entering the stadium are subject to inspection.

Medicines

Guests in need of over-the-counter medications such as pain medicine, sun screen, antacids, etc. can purchase these items at the Daily’s location on the ground level in the south end of the stadium or in the lower level of the East and West Club (for guests with East and West Club or Suite tickets).

Motorcycle Parking presented by Ride Smart Florida

Motorcycle parking is available on game days on a first-come, first-served basis south of the Jacksonville Fairgrounds parking (Duval Street and A. Philip Randolph)

Mobile App

_Fans can now stay connected with the Official Jacksonville Jaguars mobile app powered by Paranoid Fan. Through using the app, fans will receive notification of breaking Jaguars news stories, use an interactive map, a built-in camera with filters, an option to live chat with other Jaguars fans and more. Fans will have also have access to mobile tickets, upgrade opportunities game day schedules. Fans can make their mobile device a unique part of the game day experience by downloading the Official Jacksonville Jaguars mobile app today in the App or Google Play store. _

Nexgrill Tailgate Cabanas

Located on Sky Patio in the south end zone, this space is available for private groups from gate opening until kickoff. Following kickoff this area typically opens to all ticketholders.

Nursing Mothers

The Baptist Health Mom Pod is a mobile, air-conditioned breast feeding and baby-changing station for nursing mothers. Wired with Television, this pod provides a private, comfortable and sanitary space for all mothers in the south end zone beneath the Bud Light Party Zone, next to the Jags Pro Shop and Daily’s on the ground Plaza level.

Parking

Season parking for cars and recreational vehicles is available on a limited basis. Guests must hold a valid parking pass to enter the parking lots. Lots open four hours prior to kickoff. Vehicles not displaying a valid parking pass will be towed at the owner’s expense. For more information, call the Jaguars ticket office at (904) 633-2000 or 877-4-JAGS-TIX or e-mail ticketing@jaguars.com. Any use of a parking pass is subject to the terms and conditions set forth thereon.

Game Day Parking Information: The Sports Complex Parking Garage has passes available for sale on game day. The garage is located near the Jacksonville Veterans Memorial Arena. Parking passes are available on a drive-up basis on game day. Please note that tailgating is prohibited in this garage.

The Jacksonville Fairgrounds and the Tailgaters Parking Lot are also options that many fans use on game day. The Jacksonville Fairgrounds, located on the west side of the stadium, can be reached at (904) 353-0535 or www.jacksonvillefair.com. For information on the Tailgaters Parking Lot on the east side of the stadium, please call (904) 353-1126 or visit www.tailgatersparking.com.

For lot-specific pregame and postgame traffic patterns, please visit https://www.jaguars.com/stadium/directions

All tailgate parties must breakdown and conclude within 30 minutes of kickoff as part of the NFL Security and Fan Code of Conduct Best Practices.

Permitted Items

Guests are permitted to bring the following items into TIAA Bank Field, provided that they follow all stadium policies. All items are subject to security inspection.

  • One commercially-branded, factory-sealed plastic bottle of water that is 16.9 oz or less
  • Food, as long as it is unwrapped in a clear gallon-sized zip lock bag. See FOOD POLICY for additional information.
  • 2019 stadium series souvenir cups (all other cups, including previous years souvenir cups are prohibited). See PROHIBITED ITEMS for additional information.
  • iPads and tablets are permitted, while laptop computers are prohibited. See PROHIBITED ITEMS section for additional information.
  • Medically necessary items, including canes and walkers (subject to supervisor approval). See MEDICAL EXCEPTIONS for additional information.
  • Sunscreen (spray and lotion), footballs and helmets
  • Misting fans, provided that they are empty, are permitted

Pet Paradise Park

Pet Paradise Park is located on the south end zone patio of TIAA Bank Field, located directly above the Fields Auto Group Terrace Suite. The first-of-its-kind in-stadium dog park features a large artificial turf play area, a bone-shaped swimming pool, palm trees and a live Internet camera where fans and dog owners can see live footage of all the activities at the park. Pet Paradise employees, including a veterinarian, will staff the park at all times. Pet Paradise Park is available on an invitation-only basis and is not open to the public. For more information on how to gain access to Pet Paradise Park, please visit a Jacksonville Pet Paradise location.

Post-Game Golf Cart Shuttle Program

If guests need assistance to their vehicle, a postgame golf cart shuttle program is available starting in the fourth quarter and is based outside Gate 1 between Lots M and J. Guests will be assisted on a first-come, first-served basis. Golf cart shuttles are limited in seating, so only the guests in need of assistance and one companion may use this service. Please ask the rest of your party to meet you at your vehicle. The shuttle service is limited to the immediate Sports Complex parking lots, including Lots C, D, J, M, N and P presented by Publix, and will not cross Bay Street/Gator Bowl Blvd.

Pre-Game Drop Off / Post-Game Pick-Up Procedure

DROP-OFF:

West side drop-off: Enter Lot M using the Georgia and Adams street entrance

East side drop-off: Enter Lot C off of Gator Bowl Blvd.

Please note that vehicles parked or idling in designated lots without a valid pass will be towed at the owner’s expense.

PICK-UP:

Traffic continues to flow away from the stadium for at least 30-45 minutes following the game. Please direct your guest(s) needing assistance to either use the postgame golf cart shuttle service outside Gate 1 or wait at the closest gate location until the traffic pattern is no longer one-way.

For accommodations immediately following the game, please refer to the JTA Gameday Xpress information. The Prime Osborn Park-n-Ride location offers convenient drop-off and pick-up service in the north end zone near Gate 2.

Premium Seating

The Jaguars offer a wide variety of premium seating products. If you are interested in learning more about any of these seating options, please contact the Jaguars ticket office at (904) 633-2000.

Dick’s Wings Rally Zone

Located on the north end of the stadium, while the center area of the Dick’s Wings Rally Zone is open to the public, there are premium spaces that require a specific ticket to access:

  • Axalta Spa Cabana
  • Located in the north end zone on the main level of the Dick’s Wings Rally Zone, the Axalta Spas overlook the playing field to give fans a unique and refreshing stadium experience. Proper ticket required for access. To enjoy the Axalta Spas, guests must adhere to the posted rules. Proper swim attire is required and all guests must follow posted guidelines and the directions of the lifeguards on duty.
  • Dick’s Wings Rally Zone Terrace Cabana
  • Terrace Cabanas feature a VIP experience atop the north end of TIAA Bank Field. Proper ticket required for access. Fans can enjoy an eagle eye view of the game, coupled with a comfortable atmosphere including a price-fixed food and beverage package, relaxing lounge furniture, fans and even TVs to keep up to date on all the NFL action.
  • Dick’s Wings Rally Zone Bar Rail
  • Located on the north end zone deck, these seats are located along the front rail of the deck. Proper ticket required for access. Tickets are loaded with food and beverage credits for ticket holders’ use at concessions.

Fields Auto Group Terrace Suite

The Fields Auto Group Terrace Suite is located in the south end of the stadium directly above the Bud Light Party Zone. Guests may access this space using the elevators closed to Gate 4 presented by Lycamobile or the stairs located on the east side of the Bud Light Party Zone on the main concourse.

  • TIAA Bank ATMs

TIAA Bank ATMs are now conveniently located inside the Field Auto Group Terrace Suite near the elevators.

  • Dining Features

All menu offerings, house wine and draft beer selections are included in the price of your Fields Auto Group Terrace Suite ticket. Premium wines, beers and liquors are not included in your ticket cost, but they are available for purchase on game day.

  • Elevators

Express access to the Fields Auto Group Terrace Suite is available on the ground-level elevators at Gate 4 presented by Lycamobile.

  • Ticket Access

Guests holding a Fields Auto Group Terrace Suite ticket have access to the East and West Club lounge areas, Bud Light Party Zone, and general concourse areas. Prior to leaving the Fields Auto Group Terrace Suite, pick up a wristband from security. You will need your hole-punched Fields Auto Group Terrace Suite ticket and wristband to re-enter the Fields Auto Group Terrace Suite.

Loge Boxes

The Loge Boxes are located in the south end zone area of TIAA Bank Field adjacent to the south super tunnel. Each six-person box features cushioned seats, all-inclusive food and beverage package, private screens and a refrigerator. In addition, all Loge Box guests have access to the Bud Light [FRI]END ZONE.

Sky Patio

Located on the south end of the stadium above the Bud Light Party Zone and Fields Auto Group Terrace Suite, the Sky Patio hosts the Pet Paradise Dog Park, ADA seating and the NexGrill Tailgate Cabanas. While all guests have access to the general spaces, the Tailgate Cabanas on only accessible to the public following kickoff.

  • Nexgrill Tailgate Cabana
  • The Nexgrill Tailgate Cabanas are located on the Sky Patio and offer a relaxed atmosphere for groups to enjoy the build-up to the big game. Tailgate Cabana tickets include game ticket, certain food and beverages and parking. This area is private for specified holders until after kickoff.

East and West Clubs

The East and West Clubs feature two uniquely designed spaces. Architecturally consistent but completely unique in terms of atmosphere and finishes, both spaces offer guests premium experiences at Jaguars games and entertainment events at TIAA Bank Field. Both sides showcase an NFL first – walkout patios at midfield connected to the Clubs via a wall of windows. Renovated features also include cushioned seats, upgraded food and beverage options and state of the art video screens to catch all the NFL action. Proper ticket required for access (including Club Tables, Club Bar Rail, Suite and VIP Field Club). Tickets will be scanned upon entry into this premium space. Prior to leaving the Club, guests need to exit scan and will be required to rescan tickets upon re-entry. Guests holding a Club section, Club Pass, Fields Auto Group Terrace Suite or Suite ticket have access to the Club and all general concourse areas.

Concierge Desks

Guests with questions or any problems that may develop while at the game, should be directed to any one of the three guest services concierge desks located within the East and West Club. The concierge desks can be found on the ground floor (lobby entrance) and immediately outside the elevators on both the lower and the upper levels of the clubs. Jaguars Fan Experience representatives are available to assist guests beginning two hours prior to kickoff, through the end of the game.

Dining

All seating in the East and West Club lounge and dining areas is on a first-come first-served basis. Guests should be courteous to others by leaving or returning borrowed chairs with tables. The East and West Clubs offer a wide variety of culinary options. Fans can enjoy stadium classics like slow-smoked barbecue, carved sandwiches, or burritos bowls made to order. Traditional favorites like hot dogs and grilled cheeseburgers are also available.

TIAA Bank Lounge

East and West Club guests are invited to visit the TIAA Bank Lounges, located on the upper level of the east and west club. Each lounge features premium seating in front of a large video board surrounded by six televisions so fans can follow the Jaguars game while keeping up with other games around the NFL.

Club Tables

Tables are located on all patios of the East and West Clubs. The Club Tables include snacks and beverages in the dedicated seating area, along with loaded tickets for the seats with credits to enjoy any of the food, beverage, beer and wine in the East and West Club (liquor is available for purchase separately). For any questions, please visit one of the concierge desks located throughout the Clubs.

  • Game tickets are pre-loaded with food and beverage credits to use throughout the season. Guests may use tickets to purchase food and beverage items, including non-alcoholic beverages, beer and wine only at any Club concessions location by presenting game ticket to the concessions attendant to be scanned. Limit two items per transaction. Loaded tickets are not accepted at merchandise locations.
  • Guests also have complimentary preset snacks on the club table. These snacks will be restocked throughout the entire game. Complimentary domestic beer, wine, water and soda are available for guests at designated beverage areas.
  • Club Bar Rails

Located behind the Club Tables on all patios of the East and West Club, bar rail seats are reserved for ticket guests.

  • Game tickets are pre-loaded with food and beverage credits to use throughout the season. Guests may use tickets to purchase food and beverage items, including non-alcoholic beverages, beer and wine only at any Club concessions location by presenting game ticket to the concessions attendant to be scanned. Limit two items per transaction. Loaded tickets are not accepted at merchandise locations.

Field VIP Club

  • The Field VIP Club is located on the east Side of the Stadium, and guests must enter through the East Club lobby level to access seating. Guests have access to a grab-and-go station with food and beverages which will provide snacks and beverages are located near the dedicated seating area. The tickets for the seats are loaded with credits to enjoy any of the food, beverage, beer and wine in the Club (liquor is available for purchase separately). Guests must visit the lobby-level concierge desk to be escorted to their seating areas.
  • Should guests need to return to the club for any reason, a Guest Services Team Member will escort them back through the field tunnel into the club area. Additional Guest Services Team Members have been placed in the seating area so that the wait time to be escorted is shortened.
  • Game tickets are pre-loaded with food and beverage credits to use throughout the season. Guests may use tickets to purchase food and beverage items, including non-alcoholic beverages, beer and wine only at any Club concessions location by presenting game ticket to the concessions attendant to be scanned. Limit two items per transaction. Loaded tickets are not accepted at merchandise locations.

Suites

With suite tickets, guests may also access the East and West Club lounge areas, Bud Light Party Zone, and general concourse areas. Tickets will be scanned upon entry into the Club to access the suites. Prior to leaving the Suite level or club area, guests need to exit scan and will be required to rescan tickets upon re-entry.

Entry Elevators

An express elevator to the Suite level is located on the ground floor of the East and West Club. Please look for the signs posted above the elevators to determine which elevator is designated as Suite Express. If the elevator is crowded, you may also take the escalator located on the ground floor of the Club to the first Club level and then again to the 2nd Club level. From here, exit through the doors located on either the North or South end of the Club and take one ramp up to the lower-level Suites (East and West side) and two ramps up to the upper-level Suites (West side only).

Press Box/Media

The TIAA Bank Field Press Box is accessible only to properly credentialed and accredited media representatives. The Press Box is located on the 6th floor of the Upper Suite Level West.

Prohibited Items / Security Measures

Prohibited items include, without limitation:

• All bags with the exception of a 4.5” x 6.5” or smaller clutch, wallet or clear bag no larger than 12” x 6” x 12”

• Cameras with detachable lenses or lenses longer than six inches

• Clothing with profane or obscene language/content

• Coolers or containers, including cans, cups (except 2019 stadium souvenir cup series)

• Bottles and beverages from outside the stadium (except 1 factory sealed plastic bottle of water 16.9 oz or less per ticket holder)

• Drones or unmanned aerial vehicles

• Inflatables, loungers and other floatation devices

• Knives, guns and any type of weapons (including actual, toy or replica) or explosives

• Laser pointers

• Laptop computers

• Noise makers, whistles, and air horns

• Non-lethal weapons and chemical agents (i.e., pepper spray, mace and tasers)

• Pets (except service animals)

• Seat cushions

• Signs or Banners larger than 2’ x 3’ (see BANNER POLICY for additional information)

• Smoking, including e-cigarettes (except in designated areas on the ground level)

• Sticks or poles (including selfie sticks)

• Strollers or Infant carriers

• Umbrellas

• Video equipment and tape recorders

All ticket holders and their belongings are subject to search (including by walk-through magnetometers, magnetic wanding, and/or pat down) upon entry into the stadium. By tendering a ticket and entering the stadium, ticket holders consent to such searches and waive any related claims that they may have against the Jaguars, the NFL, its member clubs, the City of Jacksonville, SMG and their respective affiliates and agents. If ticket holders elect not to consent to the searches they will be denied entry into the stadium without refund.

Fans may not check items at the gates or in the stadium. Fans will be asked to either store their prohibited items in the Atlantic Self Storage Fan Lockers, take prohibited items back to their vehicles or dispose of prohibited items at the entrance of the stadium. The Jaguars and the stadium partners are NOT responsible for items left behind, lost, stolen, or damaged. Possession of prohibited items is grounds for ejection from the stadium. Game tickets will be forfeited.

Radios, Televisions and Electronic Devices

Single-speaker radios, hand-held televisions, and tablets are permitted in the stadium as long as they do not interfere with other fans’ enjoyment of the game. The Jaguars reserve the right to request any fan to discontinue use of such devices.

Re-entry Policy

Persons leaving the perimeter gates after entering on game day will not be allowed back into the perimeter gates under any circumstances.

Restrooms

The stadium has more than 52 restrooms, equip with Diaper changing tables and accessible facilities are available in all restrooms located throughout the stadium. Smoking is not permitted in any restroom in the stadium. See NURSING MOTHERS for additional information.

Rideshare

Fans utilizing rideshare for transportation post-game should arrange a meeting location at the following locations:

· East Side: Parker Street

· West Side: A. Phillip Randolph BLVD near Lot V

THE ROAR of the Jaguars

THE ROAR of the Jaguars, the Jacksonville Jaguars cheerleading squad, is an integral part of the Jaguars game day experience, captivating fans with their high-energy dance routines.

In addition to cheering at games on the sidelines, THE ROAR visit fans in the Lycamobile Fan Entertainment Zone presented by PRI Productions pregame and perform routines prior to kickoff, following the 1st quarter and at the first break of the 4th quarter.

Season Ticket Member Wall of Fame

Since the Jaguars’ 20th season in 2014, Season Ticket Members celebrating milestone anniversaries are honored at the Wall of Fame located on the east main concourse near section 140. The Season Ticket Member Wall of Fame is available for all fans to visit at TIAA Bank Field. The Jaguars thank fans for their loyal support!

Sensory Bags

Sensory bags will be available for guests to check out at all guest services booths to enhance the guest’s experience at the stadium.

A sensory room is also located in the south end of the stadium on the plaza level at the mother’s nursing station.

Service Animals

Service animals are permitted inside TIAA Bank Field.

Smoking Policy and E-Cigarettes

Smoking (including electronic cigarettes) is permitted ONLY in uncovered designated areas on the ground plaza level near the perimeter fence. Cigarette disposal is located near the perimeter fence.

Smoking (including electronic cigarettes) is banned in all other areas of the stadium including the seating areas, concourses, stairwells and landings, ramps, walkways, East and West Club, Bud Light Party Zone, Fields Auto Group Terrace Suite, the Bud Light [FRI]END ZONE, Dick’s Wings Rally Zone, Sky Patio and restrooms.

Fans who fail to comply with this policy are subject to ejection from the stadium. We appreciate your cooperation in adhering to this policy.

Social Media

Fans with Instagram and Twitter accounts are invited to use #JagsGameDayLive for a chance for their photo to be featured on the video boards above the north and south end zones.

Axalta Spa Cabanas

The Jaguars have 8 Axalta Spa cabanas, four connected to each spa located in the north end zone on the main level of the Dick’s Wings Rally Zone. Access requires proper Axalta Spa Cabana game ticket.

Standing Encouraged Section

While standing and cheering is permitted, please keep in mind that continued standing can interfere with others’ ability to enjoy the game from their seats. Fans interested in standing for the entire game may purchase seats in sections 123 and 124 where standing is encouraged.

Tailgating

Tailgating is permitted in the parking lots surrounding the stadium. Grilling must be contained to a barbecuing structure and open fires are not permitted. Fans must extinguish all fires prior to leaving the parking lot and be considerate of others who are enjoying tailgating. Loitering, open fires, tailgating or any related activity is NOT permitted in any parking garage.

Event guests who violate the Fan Code of Conduct will be subject to ejection without refund and potential loss of season ticket privileges or other privileges for future games. Fans who are ejected for violation of the Fan Code of Conduct will be required to complete an online Fan Code of Conduct class which includes a fee prior to returning to any NFL stadium. The Jaguars and TIAA Bank Field thank you for adhering to the Fan Code of Conduct.

All tailgate parties must breakdown and conclude within 30 minutes of kickoff as part of the NFL Security and Fan Code of Conduct Best Practices.

Tailgate Cabanas

The Tailgate Cabanas are located on the Sky Patio in the south end of the stadium. See PREMIUM SEATING for additional information.

Taxi Service

Taxis are available post-game in the northeast corner of the stadium by the JTA bus loop across from lot A (exit Gate 3). Due to the post-game traffic routes, additional taxis will not be available to get into the lots until 30-45 minutes post-game.

See RIDESHARE for information about pick-up locations.

Telephones

Pay phones are located throughout the stadium. Please visit your nearest Guest Services Booth for locations.

Terrace Cabana

Terrace Cabanas feature a VIP experience atop the north end of TIAA Bank Field above the Dick’s Wings Rally Zone. Proper ticket is required for access.

Terrace Suite

The Fields Auto Group Terrace Suite is located in the south end of the stadium directly above the Bud Light Party Zone. Proper ticket is required for access. Guests may access this space using the elevators closed to Gate 4 presented by Lycamobile or the stairs located on the east side of the Bud Light Party Zone on the main concourse.

TEXT ASSIST

The Jacksonville Jaguars want to help create a safe and fun environment for you to enjoy your Jaguars events. If you notice any behavior that is unruly, disruptive, illegal or in violation of the Jaguars Fan Code of Conduct, please text* “ASSIST” followed by the location (e.g. section number, area of the concourse) and a brief description of the issue to 58154. The Guest Services Team will do its best to assist all fans. Text messages can also be sent from the parking lots beginning four hours prior to kickoff and continuing one hour post-game. Fans who do not have the ability to send text messages via their cell phone may call (904) 633-6100.

*Message and data rates may apply.

TTY Phone Number

The Jaguars Ticket Office is equipped with a TTY line at (904) 633-2202.

Ticket Office Information

·The Jaguars Ticket Office is open Monday through Friday from 9 a.m. to 5 p.m. ET, for telephone or walk-up service. The Ticket Office is located on the west side of the stadium, facing the Baseball Grounds of Jacksonville. Contact the Jaguars Ticket Office for information regarding Season Tickets, East and West Club seats, Suites, Fields Auto Group Terrace Suite tickets, the Bud Light [FRI]END Zone, new premium spaces, group and tailgate packages and single game tickets.Please note, on game day your ticket questions should be directed to our Game Day Ticket Office located between gates 2 and 3.

Game Day Ticket Office presented by Ford

The staff in the Game Day Ticket Office will assist you with ticket purchases. They can also help with Lap Pass tickets. Proper photo identification is required when picking up tickets, and only the person listed on the tickets is able to pick up the tickets. The Game Day Ticket Office opens four hours prior to kickoff and is located between Gates 2 and 3 in the north end zone of the stadium. The Game Day Ticket Office is open until the end of the first quarter.

Dream Finders Homes Box Office at Daily’s Place

Located near gate 1 presented by Dream Finders Homes, the Dream Finders Homes Box Office is used as the Media Will Call during Jaguars games. For concert tickets, visit www.dailysplace.com.

Ticket Policy

Please note that every person, regardless of age, is required to have a ticket to enter the stadium. For children 34 inches tall or less, guests can contact the Jaguars ticket office at (904) 633-2000 regarding the steps to obtain a lap pass ticket in advance or visit the Game Day Ticket Office located between gates 2 and 3.

Traditions

Be Loud

Every team in the NFL wants their fans to be the loudest when their team is playing defense. Home teams have an advantage that comes with a loud stadium. When you see “Lock Down the Bank” displayed on the video boards, the Jaguars defense needs your support to stop the opposing team’s offense. “Lock Down the Bank” is presented by TIAA Bank.

Another opportunity to help the team will be prompted on the video boards with “3*rd Down for What.”* This message brings our fans’ attention to the fact that the Jaguars are defending against a third down play. Once again, we need our Jaguars defenders in the stands let their voices roar through the River City throughout the game, but particularly when the team’s defense is on the field.

First Down

Jaguars fans seated in the north end zone started the “Move Those Chains” chant years ago. Over the years “Move Those Chains” has become a Jacksonville Jaguars tradition. When the Jaguars advance the ball for a first down, the announcer will prompt the crowd with “that’s another Jacksonville….FIRST DOWN” while “Move Those Chains” is displayed on the video boards. In response to the announcer, fans are encouraged to chant “Move those chains! Move those chains! Move those chains! Move!” while performing the first down signal four times. “Move Those Chains” is presented by Ford.

Duval

Why Duuuval? In 1968, the government of the city of Jacksonville consolidated with the government of Duval County. Since consolidation, all areas of Duval County are considered part of Jacksonville with the exception of four independent municipalities. TIAA Bank Field is located in downtown Jacksonville, the heart of Duval County, and is home to the Jacksonville Jaguars. Our fans represent the North Florida region and South Georgia.

Although Jags Nation reaches far beyond Duval County, including our fan base in London, a call sign of Jaguars fan unity is Duuuval!

Pride of the Jaguars

The Pride of the Jaguars was created in 2006 as a visible way to recognize those who have had the greatest impact in the team’s history. The members are:

  • Tony Boselli, OT, 1995-2001; inducted in 2006
  • Wayne and Delores Weaver, co-owners, 1995-2011; inducted in 2012
  • Fred Taylor, RB, 1998-2008; inducted in 2012
  • Mark Brunell, QB, 1995-2003; inducted in 2013
  • Jimmy Smith, WR, 1995-2005; inducted in 2016

The Pride of the Jaguars is located on the fascia of the west upper deck at TIAA Bank Field.

Military Pride

The Jaguars organization is proud of Jacksonville’s deep military heritage. We honor our military during every home game through programs including Veteran Owned Business of the Game presented by First Data, Veteran of the Game presented by Dr. Basile, and the 4th Quarter Bell Tribute presented by Navy Mutual. Fans wishing to show their military pride are encouraged to visit any Guest Services booth to pick up a brag button and show that you’re proud of those who serve.

To nominate a military member, please follow the links below:

  • Veteran of the Game- Honors an active or retired service member

www.jaguars.com/military

  • Veteran Owned Business of the GameHonors active or retired service members in Jacksonville that have started a business of the own.

www.jaguars.com/military

  • Bell Ringer- Honors an active member of the military who has been recognized for an act of valor or has recently returned from deployment) www.jaguars.com/military

Towing

Cars towed from the grounds of TIAA Bank Field can be recovered by calling ASAP Towing at (904) 771-7111 or by visiting ASAPTowing.net.

Tours

Tours of TIAA Bank field are generally available on Tuesday, Friday, and Saturday. Guests can visit jaguars.com/tours to purchase a ticket.

TV Affiliates

All official Jaguars television programming appears on CBS47 and FOX30.

Suites

The Suites are located on both the east and west side of the stadium. Proper ticket is required for access. To access the suite level, guests must enter the designated Club and take the elevator to the appropriate level.

West Side

o Level 5 Suites W1-30, OC 1-7

o Level 6 Suites W31-42

· East Side:

o Level 5 Suites E1-39

USO Section presented by Navy Mutual (Sections 430 & 431)

The Jaguars offer tickets at reduced prices to military personnel through the USO.

Video Boards

TIAA Bank Field is the proud home of two of the world’s largest video boards. Stadium renovations in 2014 included the addition of video board elements in the stadium, which now total 18. The two largest video boards at the stadium are 362’ x 60’, making them each wider than the length of the football field and turned on their sides would be taller than the Statue of Liberty! Full screen content boasts stunning 8K resolution, the highest resolution available. This resolution is achieved through custom technology created in-house for our control room.

The Jaguars do not accept requests to be featured or display messages on the video boards for any occasions. Fans with Instagram and Twitter accounts are invited to use #JagsGameDayLive for a chance for their photo to be featured on two of the world’s largest video boards.

VIP Field Club

The Field VIP Club is located on the East Side of the TIAA Bank Field, and guests must enter through the East Club lobby level to access seating. See PREMIUM SEATING for additional information.

Water

Water fountains are located throughout the stadium, many of them near restrooms. Complimentary cups are available at all Guest Services Booths.

Wheelchair Escort Service

Wheelchair escort service is available at all perimeter gates of the stadium. This service will bring guests from the perimeter gate to their seat. Wheelchair escort service will return, post-game, to pick guests up at their seat and return to their original perimeter entry gate.

Wi-Fi brought to you by Xfinity

Complimentary Wi-Fi is available throughout TIAA Bank Field. Guests may connect by selecting the “xfinitywifi” network on their mobile device. If you need assistance, text “wifi” to 58154. By using the stadium Wi-Fi service, you agree to be bound by the WiFi terms and conditions available at http://wifi.jaguars.com.

Youth Tickets

Half-priced tickets can be purchased only on a full-season basis for section 227 (Family Fun Zone) for children ages 12 and under. Proper age identification and a contiguous, full-price adult season ticket is required for purchase. Half-priced youth tickets are not available on an individual game basis.

Any individual over the age of 12 who attempts to enter TIAA Bank Field with a youth ticket will be denied admittance at the stadium entry gates.