Jacksonville Jaguars Fan Guide | Jacksonville Jaguars - jaguars.com
Guests may participate in the Jaguars Foundation 50/50 raffle while onsite at EverBank Stadium or online at https://jaguars5050.com/. Raffle tickets are available for purchase online starting the Thursday prior to game day from anywhere in the state of Florida. The winner will receive a check for half of the total funds collected both online and at EverBank Stadium. The remaining amount will be donated to the Jaguars Foundation in support of its year-round community impact initiatives. Raffle tickets can be purchased at marked 50/50 raffle kiosks or from roaming 50/50 vendors around the stadium. The winning ticket number will be announced during the fourth quarter on the video boards. The winner can visit the nearest Guest Services Booth for instructions on how to redeem the prize.
Guests may also visit https://jaguars5050.com/ following the game to see the winning numbers and view the full terms and conditions of participation.
ACCESSIBLE SEATING REQUESTS
Should a guest need access to a wheelchair space or other accessible seating, ticket purchases may be made through the Jaguars ticket office. Please call (904) 633-2000 to inquire about purchasing accessible seating. Guests not in wheelchairs but needing special assistance should also contact the Jaguars ticket office.
For assistance on game day, guests in need of accessible seating should visit the nearest Guest Services Booth to relocate to an accessible seat. Availability on game day is on a first-come, first-served basis, and relocation is not guaranteed. Guests in need of an accessible seat are encouraged to arrive early.
All Jaguars-controlled stadium lots (inclusive of accessible parking spots for those needing reasonable accommodations) are sold in advance on a full-season basis. Contact the Jaguars ticket office at (904) 633-2000 for single-game availability.
Please see our accessibility guide HERE for additional drop-off/pick-up information.
For the safety of all guests, Delaware North Sportservice has implemented the following alcohol service policy at EverBank Stadium:
- All persons who order alcohol will have their ID checked each time they order.
- No person will receive more than two alcoholic beverages per ID presented at time of purchase.
- Each double cocktail counts as two drinks.
- Vertical and horizontal ID's are accepted.
- Alcohol service will be discontinued at the end of the third quarter.
Florida state law prohibits the sale of alcoholic beverages to persons under the age of 21. Therefore, in accordance with the NFL's Best Practices for Fan Conduct, patrons will be required to show valid identification and proof of age when buying alcoholic beverages. Please remember that it is illegal to drive under the influence of an intoxicant or to consume alcoholic beverages while driving. Alcohol sales in general areas stop at the end of the third quarter for all games, unless otherwise announced.
AEDs are located in all First Aid Rooms on game day and with JFRD roaming teams. If you or a guest is in need, please find the nearest Guest Services team member.
ASSISTED LISTENING DEVICES
Assisted listening devices are available at all Guest Services Booths and are available on a first-come, first-served basis.
EverBank Stadium is now cashless. Guests should plan accordingly as ATMs have been removed from the premises and are no longer available.
Those with cash needing to convert to card can visit the nearest Guest Services Booth for assistance. Guest Services Booths are located at section 104, 123, 143, 410, 436 and Gallagher East and West club lobbies.
The Jaguars follow the NFL Clear Bag policy that limits the size and type of bags that may be brought into the stadium. The Jaguars strongly encourage guests to not bring any type of bag to the game. Guests are permitted to carry a clutch, bag or wallet no larger than 4.5" x 6.5", a one-gallon clear plastic bag or CLEAR bag no larger than 12" x 6" x 12".
BANNERS, SIGNS & FLAGS
Guests may bring handheld signs into EverBank Stadium, provided that the signs are appropriate and in good taste (as determined by stadium personnel) and meet the following requirements:
- Signs must not be obscene, offensive, derogatory, commercial, or political in nature.
- Signs must be event-related.
- Signs cannot obstruct the view of other guests, cover any stadium signage or other markings, or be affixed to the walls, pads, railings or any other part of the stadium.
- Signs must be made of a paper or lightweight, cloth-like material.
- Signs cannot utilize wood, pole, metal or similar types of materials for support.
- Maximum dimensions of a permitted sign are 3 feet by 2 feet.
BICYCLE PARKING AND BIKE VALET
Guests are welcome to ride their bikes to Jaguars games. Bicycles MAY NOT be secured along the stadium perimeter fence line.
Bike valet service operated by Zen Cog is located on the East side of the stadium, on the south lawn near the Lot D entrance. . Guests can expect to pay a nominal fee or donation for the bike valet service.
For information on boat docking for Jaguars home games, guests can contact the Jacksonville Dockmaster at (904) 630-0839. The Boat Docks are located south of EverBank Stadium along the St. Johns River.
The Jaguars are proud to help share our guests' special days. Guests celebrating a first game, birthday, anniversary or another occasion can ask a Guest Services team member or visit one of our Guest Services Booths to receive a complimentary Brag Button to wear during the game. Guests can also submit an online request here at least 48 hours prior to kickoff: https://www.jaguars.com/forms/bragbutton.
BUD LIGHT PARTY ZONE
The Bud Light Party Zone is located in the south end zone of the stadium on the main concourse. The Bud Light Party Zone opens two hours prior to kickoff and is open to any ticket holder.
The Jaguars and EverBank Stadium have transitioned to a cashless stadium. This ensures contactless options for food, beverage, and merchandise purchases.
Cash will no longer be accepted at the stadium and ATMs have been removed from the premises. In addition to traditional scan and chip options, all fixed points of sale will offer tap or scan payment options including, Apple, Google and Samsung pay.
Those with cash needing to convert to card can visit the nearest Guest Services Booth for assistance. Guest Services Booths are located at section 104, 123, 143, 410, 436 and East and West club lobbies.
Cell phone charging stations provided by JEA are located throughout EverBank Stadium. For assistance locating one, please visit the nearest Guest Services Booth.
EverBank Stadium offers closed captioning through CaptionCast on your smart device. Using the Jaguars Mobile App, go to the "Gameday" option under the menu and select "Accessibility." In the Closed Captioning Select CC ID: 'Jaguars.' On the internet, visit https://captioncast.eegicap.com/ and your event ID is 'Jaguars' (ID is case sensitive).
The Jacksonville Jaguars policy is that no drones are permitted to fly anywhere over EverBank Stadium or any of its adjacent parking lots four hours prior to, anytime during, or one hour after any Jaguars game. In addition to violation of the Jaguars policies, failure to follow this rule may be a violation of federal, state and local criminal laws.
GALLAGHER CLUB SEATING
The Gallagher East and West Clubs feature two uniquely designed spaces located on each side of the stadium along the 50-yard lines. Architecturally consistent but completely unique in terms of atmosphere and finishes, both spaces offer guests premium experiences at Jaguars games and entertainment events at EverBank Stadium.
The Gallagher Clubs include the following sections:
- 07-12, 107-112, 207-212
- Club Tables
- Club Bar Rail
- 34-39, 134-139, 234-239
- Club Tables
- Club Bar Rail
Proper ticket or pass is required for access to premium spaces. To purchase tickets for The Gallagher Clubs, please visit https://www.jaguars.com/tickets/premiumseating or call (904) 633-2000.
Guests wishing to provide feedback about EverBank Stadium, an employee or the event are encouraged to stop by a Guest Services Booth to complete a guest survey.
Delaware North Sportservice is the food and beverage provider for EverBank Stadium.
For the full 2023 concessions guide, please visit https://www.jaguars.com/stadium/concessions.
- Jacksonville Jaguars: 1 EverBank Stadium Drive, Jacksonville, FL 32202
- Jaguars Business Office: (904) 633-6000
- Ticket Office: (904) 633-2000, 1-877-4-JAGS-TIX
- ASM Global (Facility Manager): (904) 633-6100
- Bold Events (Facility Rental): (904) 633-6544 or email firstname.lastname@example.org
- City Wide (Housekeeping): (904) 737-4969
- Delaware North Sportservice (Food and Beverage): (904) 633-6177
- Fanatics (Merchandise): (904) 633-6147
- Jaguars Guest Experience: (904) 633-2000, email@example.com
- Lost and Found (Stadium Security): (904) 633-6114
- S.A.F.E. Management (Event Staff): (904) 633-6182
VISA, MasterCard, American Express and Discover are accepted throughout EverBank Stadium at most concession and merchandise locations. EverBank Stadium is now cashless. In addition to credit cards, contactless payment options are available, including Apple, Google and Samsung Pay
Feel the beat with the official drumline of the Jacksonville Jaguars. The D-Line is comprised of the finest drummers on the First Coast. Since 2004, the D-Line has provided guests an electric game day experience with visual and audio entertainment. The group's repertoire combines both tastes of drum corps and show drumline styles, integrating them into mainstream genres such as Hip Hop, Latin, Rock and many others. Their scintillating beats and stunning visuals pump up the crowd at tailgate parties, special events and all home games.
This state-of-the-art facility located adjacent to the south side of EverBank Stadium includes a 5,500-seat amphitheater and the Dream Finders Homes Flex Field, a 94,000-square-foot indoor practice facility. Guests can visit www.dailysplace.com to see a list of upcoming shows and purchase tickets.
DESIGNATED DRIVER PROGRAM
Fans 21 years of age or older with a valid driver's license can sign a pledge at any Guest Services Booth to be a designated driver.
Registration must be completed by the beginning of the third quarter. Each designated driver will receive a voucher for free soda or water, redeemable at participating concession stands.
Note: Person must be present to receive a voucher. One voucher is permitted per person.
If duplicate tickets (two customers holding tickets to the same seat for the same game) are presented, guests should immediately contact an usher, Jaguars Guest Experience representative, or proceed to the nearest Guest Services Booth for assistance.
Elevators are available in the following locations:
- Gate 1 (recommended for guests in sections 148-150, 101-106, 201-206, and 405-414)
- Between Gates 2 and 3 (recommended for guests in sections 113-133 and 217-229 and north end zone deck)
- Please note that the ground level of this elevator is only accessible from the ADA gate entrance between Gates 2 and 3.
- Gate 4 (recommended for guests in section 140-147, 240-245, 432-441 and the Terrace Suite)
- Gallagher East & West Clubs (for guests with Club or Suite tickets)
If any individual needs immediate assistance, please notify the nearest Guest Services Team member (Jaguars, ASM Global, SAFE, JSO, JFRD, Fanatics, City Wide, or Delaware North Sportservices) or visit a Guest Services Booth. Please text your issue and location to (904) 633-6400. (*Message and data rates may apply)
In the event of a stadium-wide emergency (i.e.: severe weather), all Guest Services Team members and the Jacksonville Emergency Services agency are ready and available to assist all guests. Pertinent information regarding the situation and procedures, including "sheltering" or "evacuation" directions, if needed, will be provided over the public address system and on the stadium televisions and video boards. All guests are asked to please remember the following:
- Follow the directions of Guest Services Team members.
- Be aware of your nearest exits.
- Do not panic.
- Keep members of your party together, especially children and others in need of assistance.
- Listen for updated instructions and respond appropriately.
- Public safety takes priority over all entertainment activities. The event will not resume until the conditions are safe.
EMERGENCY PHONE CALLS
Guests expecting emergency phone calls should leave their name and seat locations at the Guest Services Booths or at the Gallagher Club Concierge. If an emergency call is received, a Jaguars Guest Experience representative or usher will be dispatched to the seat location with the message. Public address or scoreboard paging is not permitted. Emergency phone numbers for individuals trying to reach a guest at EverBank Stadium: (904) 633-6100 or (904) 633-6114.
Escalators are located at the north end (Gates 2 and 3) and the south end (between Gates 1 and 4) of EverBank Stadium. Please refer to your ticket to use the closest escalator to your seat location. All escalators will be turned to descend by the start of the fourth quarter.
When departing EverBank Stadium, guests may use the exit stairs that are located below sections 201, 224 and 245 on the main concourse as well as sections 403, 416, 430 and 443 on the upper concourses.
Single-stall family restrooms are available for guests who need privacy for family or medical reasons. Family restrooms are located on the main concourse near sections 102, 123, and 144 as well as the upper concourses at sections 410 and 436.
FAN CODE OF CONDUCT
ASM, City of Jacksonville, EverBank Stadium and Jacksonville Jaguars, LLC (the "Jaguars") are committed to creating a safe, comfortable and enjoyable experience for all fans throughout the stadium premises, which includes inside and outside the stadium gates and in the parking lots. Please treat all guests and staff with respect and courtesy. In particular, you are asked to refrain from the following:
- Behavior that is unruly, disruptive, threatening or illegal in nature, including fighting and physical harassment
- Foul, harassing or abusive language towards other fans or staff
- Unreasonably obstructing the view of other patrons and standing in aisles
- Smoking (including e-cigarettes)
- Intoxication or other signs of alcohol or substance impairment
- Obscene or offensive gestures, signage or clothing, including the use of such language or gestures concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.
- Interference with the progress of the game (including throwing objects onto or entering the playing field)
- Failing to follow instructions of, law enforcement, Guest Services and security personnel.
- Any conduct deemed inappropriate or dangerous to fans, participants or team members
- Conduct that results in damage to the stadium or other real or personal property.
- All guests are responsible for their own conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium staff will promptly intervene to support an environment where all guests - home and visiting - can enjoy the event free from the above behavior.
- To be courteous to all guests in attendance, we ask fans to stand and cheer when appropriate with the flow of the game.
Guests who violate this Fan Code of Conduct will be subject to ejection without refund and potential loss of season ticket privileges or other privileges for future games. Fans who are ejected for violation of the Fan Code of Conduct will be required to complete an online Fan Code of Conduct class which includes a fee prior to returning to any NFL stadium.
If a fan violates the Fan Code of Conduct and fails to identify themselves to stadium staff, the fan is subject to penalty, including being barred. The ticket holder of record may be subject to disciplinary measures including ticket suspension.
FAN ENTERTAINMENT ZONE
Located on the southwest plaza level adjacent to Daily's Place, the Fan Entertainment Zone serves as the premiere pregame destination for Jaguars fans on game day. Guests can experience food, music, photo ops and activities by accessing Gate 1 or 4 beginning three hours prior to each home game.
The Jaguars recognize that many of our guests are keeping up with other games while watching their Jaguars on the field. Both corner boards located in the EverBank Stadium seating bowl feature NFL Red Zone, allowing guests to stay updated on scores and highlights around the league.
First Aid Booths are located in the following stadium concourse areas:
- Section 123
- Section 410
- Section 436
Medical teams (JFRD) are on duty each game. Bandages are available at all Guest Services Booths.
Feminine products are available at all Guest Services Booths and S.O.S vending machines, typically located near restrooms.
Outside food is permitted inside EverBank Stadium for Jacksonville Jaguars home games, provided it is unwrapped and placed inside a one-gallon clear plastic bag no larger than 11" x 11".
All food items are subject to visual inspection and may be subject to a more thorough inspection if determined to be necessary. Guests are permitted to bring in one factory-sealed 16.9 oz or less plastic bottle of water per person. All other outside liquids and beverages are prohibited.
Any medically-necessary exceptions must be pre-approved by the Jaguars. Guests can contact (904) 633-2000 (option 1) or myExperience@nfl.jaguars.com to be considered for approval, no later than 48 hours prior to kick-off.
GAME DAY TICKET OFFICE
Game Day Ticket Office staff can assist with all ticket purchases. They can also assist with Lap Pass tickets. Proper photo identification is required when picking up tickets from Will Call, and only the person listed on the ticket order can pick up the tickets. The Game Day Ticket Office opens four hours prior to kickoff and is located between Gates 2 and 3 in the north end zone of the stadium. The Game Day Ticket Office is open until the end of the first quarter.
GATE OPENING TIMES
Gate 1 presented by Dream Finders Homes, Gate 4 presented by Hyundai and the Fan Entertainment Zone open three hours prior to kickoff. Gate 2 presented by Florida Blue, Gate 3, the Gallagher East and West Club entrances and the entire seating bowl open two hours prior to kickoff. All guests are subject to security inspection prior to admittance into the stadium.
Re-entry is prohibited.
GUEST SERVICES BOOTHS
Guest Services Booths open two hours prior to kickoff and close following the game. Guests may visit the booths to ask questions, seek assistance or register for promotions. Guest Services Booths are in the following locations:
- Main Concourse: southwest corner at Section 102
- Main Concourse: north end zone at Section 123
- Main Concourse: southeast corner at Section 144
- Upper Concourse: west upper deck at Section 410
- Upper Concourse: east upper deck at Section 436
- Gallagher Club East & West: On the ground level and immediately outside the elevator on the upper and lower levels. Concierge
HEALTH & SAFETY
Guests are asked not to enter the stadium if they are feeling unwell, which includes fever, coughing, sneezing or other symptoms of sickness. You must follow all stadium policies, including health and safety policies, and posted instructions while in the stadium and on stadium grounds.
An inherent risk of exposure to bacteria, viruses and other communicable diseases exists in any public place where people are present. Certain people have been identified by public health authorities as having a greater risk of severe illness from communicable diseases based on age and/or underlying medical conditions.
No precautions can completely eliminate the risk of exposure to communicable diseases. By entering the stadium and stadium grounds, you voluntarily assume all risks related to exposure to communicable diseases.
Jag Dollars are available for purchase in advance from the Jaguars ticket office and can be used during the 2023 preseason and regular season for purchase of food or beverage at participating locations in the stadium during Jaguars home games. The Jag Dollars issued during the 2023 season are valid for the 2023 season only and are subject to the terms and conditions set forth thereon.
JAGS PRO SHOP POWERED BY FANATICS
Jags Pro Shop stores carry the newest Jaguars merchandise and apparel for all Jaguars fans. Jags Pro Shop stores are located in the following areas:
- Northeast corner of the stadium near section 230 (Concourse level, near Gate 3)
- Northwest corner near section 216 (Concourse level, near Gate 2)
- Southeast corner of the stadium near section 245 (Concourse level, near Gate 4)
- Plaza level in the south end zone
- Gallagher East and West Clubs (Lower level)
Under the leadership of Jaguars Owner Shad Khan, the Jaguars Foundation remains committed to uplifting the Northeast Florida community and beyond by providing economic support and equal opportunity through programs that strengthen neighborhoods and develop youth to be the next generation of leaders and change-makers. In partnership with Florida Blue, the official community partner of the Jacksonville Jaguars, Jaguars players, cheerleaders and staff make hundreds of visits in the community annually and since 2012 the team has donated $22 million in support of many worthy causes. Guests can support the Foundation by visiting one of the prize wheel locations or by purchasing Jaguars 50/50 Fan Jackpot for Charity tickets on game days with a chance to win half of the day's proceeds.
The JAX Pack is the official promotional and fan engagement squad of the Jacksonville Jaguars, representing the team on and off the field. The JAX Pack is an energetic and vibrant group that engages and entertains fans to enhance the game day experience. Members of the JAX Pack can be found on game day interacting with fans at tailgates and throughout EverBank Stadium.
JTA GAMEDAY XPRESS
The Jacksonville Transportation Authority (JTA) offers its convenient Gameday Xpress service on game day. The buses run to and from the stadium from several downtown and suburban locations. Xpress service begins two hours prior to kickoff and ends one hour after the game.
All Gameday Xpress passes MUST be purchased on your mobile device through the MyJTA app prior to gameday. Both single game and season passes are available for purchase.
Gameday Xpress passes offer round trip transportation to EverBank Stadium. Riders originating from FSCJ-Downtown will be dropped off and picked up in Lot Z. Riders originating from Kings Avenue, Beaches Lot at Wingate, JTB Park-n-Ride, or Armsdale Park-n-Ride will be dropped off and picked up in near Parker St.
Riders with ADA needs can ride Connexion vehicles from Kings Avenue. These riders will be dropped off and picked up in Lot C.
For additional information on the JTA Gameday Xpress service, please visit Gameday Xpress (jtafla.com)
JAXSON DE VILLE
Jaxson DeVille is a 403-pound Jaguar who stands 8.5 paws in height (about 7 feet in human measurements). Jaxson's age is unknown, but he was first discovered in 1993 as a stray cat living at EverBank Stadium. He lived in the south scoreboard watching the Jaguars' inaugural season until the 1996 season, when he officially became the Jaguars' mascot. Since then, our fans have fallen in love with Jaxson for his unpredictable behavior and his willingness to perform stunts for their entertainment. Jaxson is the self-proclaimed "Best Mascot in Sports." He was the first NFL mascot to have traveled overseas to visit our troops and do a zip line jump into a stadium.
Please note that every person, regardless of age, is required to have a ticket to enter EverBank Stadium. For children 0-23 months old, guests can contact the Jaguars ticket office at (904) 633-2000 regarding the steps to obtain a lap pass ticket in advance or visit the game day ticket office located between Gates 2 and 3.
LOST AND FOUND ITEMS
Lost and found items should be delivered to a Guest Services Booth. After each game, all items collected will be taken to the main security office. To locate a lost item, please call (904) 633-6114.
LOST OR FOUND CHILDREN OR ADULTS
Guests can visit one of the Guest Services Booths or concierge desks to register child(ren) or adult guests and receive a wristband that states your seating location. Children who have lost their parents should be escorted to the nearest police officer, Jaguars Guest Experience representative or the nearest Guest Services Booth.
Paging is not permitted at EverBank Stadium, so guests should set a meeting point in advance for the members of their group.
Guests needing an exception for a medically necessary item, such as an insulated non-clear bag, should contact the Jaguars in advance by emailing MyExperience@nfl.jaguars.com, no later than 48 hours prior to kickoff.
All exceptions must be pre-approved by the Jaguars. Medical exception letters will be provided no later than 24 hours before kick-off, if approved.
Guests in need of over-the-counter medications such as pain medicine, sunscreen, antacids, etc. can purchase these items at the Daily's location on the ground level in the south end of EverBank Stadium or in the lower level of the Gallagher Clubs (for guests with Club or Suite tickets).
The Jaguars organization is proud of Jacksonville's deep military heritage. We honor our military during every home game through programs including Veteran of the Game and our Pregame Bell Ringer Ceremony. Guests wishing to show their military pride are encouraged to visit any Guest Services Booth to pick up a brag button and show that you're proud of those who serve.
To nominate a military member for any of our recognitions, please visit www.jaguars.com/military.
- Veteran of the Game sponsored by Magellan Transport Logistics - The Veteran of the Game recognition honors an armed forces veteran that served with distinction during a United States conflict/war.
- *Bell Ringer- *Honors an active member of the military who has been recognized for an act of valor or has recently returned from deployment.
MOTORCYCLE PARKING PRESENTED BY RIDE SMART FLORIDA
Motorcycle parking is available on game days on a first-come, first-served basis south of the Jacksonville Fairgrounds parking (Duval Street and A. Philip Randolph).
Guests can now stay connected with the Official Jacksonville Jaguars mobile app. On the app, guests can opt in to receive notification of breaking team news, use an interactive map to navigate the stadium, watch player highlights and more. Guests will also have access to their mobile game tickets and parking passes, buy tickets, and view game day schedules. Utilize the interactive map to assist with wayfinding and concession guides.
Download the Official Jacksonville Jaguars mobile app today in the App or Google Play Store.
Have your ticket downloaded and ready before arriving at the entry gates. Guests are recommended to have their own mobile ticket. At our self-scan ticket kiosks, SCAN for secure digital tickets or TAP for NFC tickets in digital wallet.
Please visit http://www.jaguars.com/mobiletickets for a step-by-step guide for how to download your tickets.
To easily access your tickets, download our Jaguars Mobile App.
Mobile Ordering will be available for pickup at concession stands to expedite speed of service. Find a full list of options in the Jaguars App under Concessions or https://www.jaguars.com/stadium/concessions
The Baptist Health Mom Pods are mobile, air-conditioned breast feeding and lactation stations for nursing mothers. Equipped with televisions, these rooms provide a private, comfortable and sanitary space for all mothers. They are located in the south end zone beneath the Bud Light Party Zone, next to the Jags Pro Shop and Daily's on the ground plaza level.
The Jaguars have moved to digital management and delivery for the 2023-24 season. This means the Jaguars will no longer print parking passes for use on game day.
Jaguars Season Ticket Members can access their tickets and parking by downloading the official Jacksonville Jaguars App to their mobile device. The app is available for free on both Apple and Android devices. Visit www.jaguars.com/mobiletickets to view our step-by-step mobile ticketing and parking guide. In order to manage and view your season tickets and parking on your mobile device, log into your Jaguars Account Manager. The Jaguars recommend viewing your parking pass before arriving at the Sports Complex.
While EverBank Stadium lot parking passes are sold out for the 2023 season, there are various cash lots available on game day within walking distance of the stadium. These lots include Tailgaters Parking Lot (visit www.tailgatersparking.com), Sports Complex Garage, Arena Garage, and Old Cypress Parking (https://www.oldcypressparking.com/).
If you are unable to secure a parking pass for an upcoming Jaguars game, it is strongly encouraged to arrange different transportation, including the JTA Gameday Xpress Service or Rideshare.
For additional information on parking and lot specific directions, please visit: https://www.jaguars.com/stadium/parking
Guests are permitted to bring the following items into EverBank Stadium, provided that they follow all stadium policies. All items are subject to security inspection.
- Food, as long as it is unwrapped in a clear, gallon-sized zip lock bag.
- 2023 stadium series souvenir cups (all other cups, including previous years souvenir cups are prohibited). See PROHIBITED ITEMS for additional information.
- iPads and tablets are permitted, while laptop computers are prohibited.
- Medically-necessary items, including canes and walkers.
- Sunscreen (spray and lotion)
- Footballs and helmets
- Empty misting fans
- One factory sealed 16.9 oz. water bottle per guest
ACCESSIBLE PICK-UP/DROP-OFF AND SHUTTLE
Sports Complex parking lots are for guests with parking passes only. A designated drop-off location has been created on both the east and west side of the stadium to allow a guest with a disability to be dropped off as close as possible to the facility. When entering these locations, please inform the parking attendant and police officer that you are dropping off a guest.
Pregame Drop-Off / Postgame Pick-Up Procedure
- DROP-OFF: West side drop-off: Located at Gate 1. Enter Lot M using the Georgia and Adams Street entrance.
- EAST SIDE DROP-OFF: Enter Lot C off of Gator Bowl Blvd.
Please note that vehicles parked or idling in designated lots without a valid pass will be towed at the owner's expense.
- PICK UP: Traffic continues to flow away from the stadium for at least 30-45 minutes following the game. Please direct guest(s) needing assistance to either use the postgame golf cart shuttle service outside Gate 1 or wait at the closest gate location until the traffic pattern is no longer one-way.
If guests need assistance to their vehicle, a postgame golf cart shuttle program is available starting in the fourth quarter and is located outside Gate 1 between Lots M and J. Guests will be assisted on a first-come, first-served basis. Golf cart shuttles are limited in seating, so only the guest in need of assistance and one companion may use this service. The shuttle service is limited to the immediate Sports Complex parking lots. Privately-run golf cart shuttle services are also available for guests at their own risk.
PRIDE OF THE JAGUARS
The Pride of the Jaguars was created in 2006 as a visible way to recognize those who have had the greatest impact in the team's history. The members are:
- OT Tony Boselli, 1995-2001; inducted in 2006
- Co-owners Wayne and Delores Weaver, 1995-2011; inducted in 2012
- RB Fred Taylor, 1998-2008; inducted in 2012
- QB Mark Brunell, 1995-2003; inducted in 2013
- WR Jimmy Smith, 1995-2005; inducted in 2016
The Pride of the Jaguars is recognized on the fascia of the west upper deck at EverBank Stadium.
Prohibited items include, without limitation:
- All bags except for a 4.5" x 6.5" or smaller clutch, wallet or clear bag no larger than 12" x 6" x 12"
- Cameras with detachable lenses or lenses longer than six inches
- Clothing with profane or obscene language/content
- Coolers or containers, including cans, cups (except 2023 stadium souvenir cup series)
- Bottles and beverages from outside the stadium (except one factory sealed plastic bottle of water 16.9 oz or less per ticket holder)
- Drones or unmanned aerial vehicles
- Inflatables, loungers and other floatation devices
- Knives, guns and any type of weapons (including actual, toy or replica) or explosives
- Laser pointers
- Laptop computers
- Noise makers, whistles, and air horns
- Non-lethal weapons and chemical agents (i.e., pepper spray, mace and tasers)
- Pets (except service animals)
- Seat cushions
- Signs or banners larger than 2' x 3' (see BANNERS, SIGNS AND FLAGS for additional information)
- Sticks or poles (including selfie sticks)
- Strollers or infant carriers
- Tobacco products (cigarettes, e cigarettes, chewing tobacco)
- Video equipment and tape recorders
All ticket holders and their belongings are subject to search (including by walk-through magnetometers, magnetic wanding: and/or pat down) upon entry into the stadium. By tendering a ticket and entering the stadium, ticket holders consent to such searches and waive any related claims that they may have against the Jaguars, the NFL, its member clubs, the City of Jacksonville, ASM Global and their respective affiliates and agents. If ticket holders elect not to consent to the searches, they will be denied entry into the stadium without refund.
Guests may not check items at the gates or in the stadium. Guests will be asked to either store their prohibited items in the Atlantic Self Storage Fan Lockers, take prohibited items back to their vehicles or dispose of prohibited items at the entrance of the stadium. The Jaguars and the stadium partners are NOT responsible for items left behind, lost, stolen or damaged. Possession of prohibited items is grounds for ejection from the stadium. Game tickets will be forfeited.
1010XL is the flagship station of the Jacksonville Jaguars. Radio play-by-play and live game analysis for all Jaguars games, home and away, will air on 1010XL (1010 AM and 92.5 FM) and Gator Country WGNE (99.9 FM).
RADIOS, TELEVISIONS & ELECTRONICS
Single-speaker radios, hand-held televisions and tablets are permitted in the stadium as long as they do not interfere with other guests' enjoyment of the game. The Jaguars reserve the right to request any guest to discontinue use of such devices.
EverBank Stadium has a strict NO RE-ENTRY policy. Guests choosing to leave the perimeter gates after entering on game day will not be granted re-entry.
EverBank Stadium has more than 52 restrooms, equipped with diaper changing tables. Accessible facilities are available in all restrooms located throughout the stadium. Smoking is not permitted in any restroom in the stadium.
Single-stall family restrooms are available for guests who need privacy for family or medical reasons. Family restrooms are located on the main concourse near sections 102, 123, and 144 as well as the upper concourses at sections 410 and 436.
Guests utilizing rideshare for transportation after the game should arrange a meeting location on the west side of the stadium by Beaver Street and A. Phillip Randolph Blvd., near Lot Z.
Guests utilizing rideshare on gameday should exit on the West side (Gate 1 and Gallagher West Club Gate) to easily access rideshare pick-up location.
THE ROAR OF THE JAGUARS
THE ROAR of the Jaguars, the Jacksonville Jaguars cheerleading squad, is an integral part of the Jaguars game day experience, captivating guests with their high-energy dance routines.
SENSORY BAGS/SENSORY ROOM
The Jaguars are proud partners with KultureCity, the nation's leading organization promoting invisible disability inclusion and sensory accessibility. Sensory bags will be available for guests to check out at all Guest Services Booths to enhance the game day experience. Sensory bags include items such as noise-canceling headphones, mood meters, and fidget tools. All items must be returned to the proper Guest Services Booth prior to leaving EverBank Stadium.
A sensory room is also located in the south end of the stadium on the plaza level at the Baptist Health Mom Pods.
Trained service animals are permitted inside EverBank Stadium. All service animals must remain on a leash or in a harness at all times. A guest whose service animal poses a threat to the safety of other guests may be asked to escort the animal off the premises.
All other animals, including pets and emotional support animals, are prohibited.
SMOKING POLICY AND E-CIGARETTES
Tobacco products are prohibited at EverBank Stadium. Smoking (including e-cigarettes and vaping) is NOT permitted inside perimeter gates. Guests who fail to comply with this policy are subject to ejection from the stadium.
Guests with Instagram accounts are invited to use #JagsGameDayLive for a chance to have their photo to be featured on the video boards above the north and south end zones.
S.O.S. VENDING MACHINES
S.O.S. Smart Vending Machines are located near restrooms throughout the main concourse as well as the lower level of each Gallagher Club. They are fully stocked with just-in-time necessities such as feminine products, hair ties, deodorant, dry shampoo, and wipes.
In addition to traditional scan and chip options, tap or scan payment options including, Apple and Google Pay are accepted.
STANDING ENCOURAGED SECTION
While standing and cheering is permitted, please keep in mind that continued standing can interfere with others' ability to enjoy the game from their seats. To be courteous to all guests in attendance, we ask guests to stand and cheer when appropriate with the flow of the game.
Guests interested in standing for the entire game may purchase seats in sections 123 and 124 where standing is encouraged in these sections.
The Baptist Health Suite Level is located on both the east and west sides of the stadium. Proper ticket is required for access.
- West Side: Level 5 Suites W1-30, OC 1-7, Level 6 Suites W31-42
- East Side: Level 5 Suites E1-39
Guests may enter the Gallagher Club on the same side as their suite and take the elevator to the appropriate level.
Guests with suites on the west side of the stadium may also access the suite level via the staircase in the upper level of the West Gallagher Club.
Guests may also access the suite level by taking the stadium ramps up to the appropriate level. For suites on the west side, use Ramps 1 or 2. For suites on the east side, use Ramps 3 or 4.
Tailgating is permitted in the parking lots surrounding the stadium.
Grilling must be contained to a barbecuing structure and open fires are not permitted. Guests must extinguish all fires prior to leaving the parking lot and be considerate of others who are enjoying tailgating. Loitering, open fires, tailgating or any related activity is NOT permitted in any parking garage.
Event guests who violate the Fan Code of Conduct will be subject to ejection without refund and potential loss of season ticket privileges or other privileges for future games. Guests who are ejected for violation of the Fan Code of Conduct will be required to complete an online Fan Code of Conduct class which includes a fee prior to returning to any NFL stadium. The Jaguars and EverBank Stadium thank you for adhering to the Fan Code of Conduct.
For our full tailgating policy please click here https://www.jaguars.com/stadium/parking
Taxis are available after the game at Lot Z across from the Vystar Veterans Memorial Arena.
The Fields Auto Group Terrace Suite is located in the south end of the stadium directly above the Bud Light Party Zone. Guests may access this space using the elevators near Gate 4 or the stairs located on the east side of the Bud Light Party Zone on the main concourse.
Proper ticket or pass is required for access to premium spaces. To purchase tickets for The Fields Auto Group Terrace Suite, please visit https://www.jaguars.com/tickets/premiumseating or call (904) 633-2000.
TTY PHONE NUMBER
The Jaguars Ticket Office is equipped with a TTY line at (904) 633-2202.
Please note that every person, regardless of age, is required to have a ticket to enter the stadium. For children 0-23 months old, guests can contact the Jaguars Ticket Office at (904) 633-2000 regarding the steps to obtain a lap pass ticket in advance or visit the Game Day Ticket Office located between Gates 2 and 3.
- Lock Down the Bank: Every team in the NFL wants their fans to be the loudest when their team is playing defense. Home teams have an advantage that comes with a loud stadium. When you see "Lock Down the Bank" displayed on the video boards, the Jaguars defense needs your support to stop the opposing team's offense.
- First Down: Jaguars fans seated in the north end zone started the "Move Those Chains" chant years ago. Over the years, "Move Those Chains" has become a Jacksonville Jaguars tradition. When the Jaguars advance the ball for a first down, the announcer will prompt the crowd with "that's another Jacksonville…. FIRSTDOWN" while "Move Those Chains" is displayed on the video boards. In response to the announcer, fans are encouraged to chant "Move those chains! Move those chains! Move those chains! Move!" while performing the first down signal four times.
- Why Duuuval? In 1968, the government of the city of Jacksonville consolidated with the government of Duval County. Since consolidation, all areas of Duval County are considered part of Jacksonville with the exception of four independent municipalities. EverBank Stadium is located in downtown Jacksonville, the heart of Duval County, and is home to the Jacksonville Jaguars. Our fans and supporters hail from all around the globe, and a call sign of Jaguars fan unity is Duuuval.
Cars towed from the grounds of EverBank Stadium can be recovered by calling ASAP Towing at (904) 771-7111 or by visiting https://asaptowing.net/
All official Jaguars television programming appears locally on CBS47 and FOX30, including weekly TV shows such as Jags Wired (Wednesdays at 7:30 p.m.), All Access (Thursdays at 7 p.m.) and Jaguars Weekend (Sundays from 10:30 – 11 a.m.).
USO SECTION (SECTIONS 430 & 431)
The Jaguars partner with Navy Mutual and USO to provide tickets to our military community. For more information, please call (904) 633-2000 or visit your local USO.
EverBank Stadium is the proud home of two of the world's largest outdoor video boards that were included as a part of stadium renovations in 2014. The video boards at EverBank Stadium are 362' x 60', making them each wider than the length of the football field and turned on their sides would be taller than the Statue of Liberty!
Full screen content boasts stunning 8K resolution. This resolution is achieved through custom technology created in-house from the team's control room.
Guests with Instagram accounts are invited to use #JagsGameDayLive for a chance for their photo to be featured on two of the world's largest outdoor video boards.
Water fountains are located throughout the stadium, many of them near restrooms. All water fountains are also equipped with a water bottle refill station. Complimentary cups are available at all Guest Services Booths.
Guests are permitted to bring (1) factory sealed 16.9 oz water bottle inside EverBank Stadium on event day.
WHEELCHAIR ESCORT SERVICE
Wheelchair escort service is available at all perimeter gates of the stadium. This service will bring guests from the perimeter gate to their seat. Wheelchair escort service will return after the game to pick up guests at their seat and return them to their original perimeter entry gate. Wheelchair escort service will not escort guests outside of the stadium gates. If you or a member of your party is in need of a wheelchair escort, please alert the nearest Guest Services Team Member.
Please note that if you need a wheelchair for all movements throughout the stadium, it is advised that you bring a wheelchair for your personal use throughout the entire game ad contact the Jaguars ticket office at (904) 633-2000 or firstname.lastname@example.org for accessible seating availability. The Jaguars do not offer storage for personal wheelchairs or other accessibility devices in-stadium. The wheelchair escort service is intended to relieve patrons in need of the initial long entry and exit walks.
Complimentary Wi-Fi is available throughout EverBank Stadium. Guests may connect by selecting the #EverBank_Stadium_WiFi network on mobile devices. For Wi-Fi assistance please text (904) 633-6400. By using the stadium Wi-Fi service, you agree to be bound by the Wi-Fi terms and conditions available at http://wifi.jaguars.com.