Jaguars 2022 Fan Guide | Jacksonville Jaguars - jaguars.com

50/50 RAFFLE

Guests may participate in the Jaguars Foundation 50/50 raffle while onsite at TIAA Bank Field or online at www.jaguars5050.com. Raffle tickets are available for purchase online starting the Thursday prior to game day from anywhere in the state of Florida. The winner will receive a check for half of the total funds collected both online and at TIAA Bank Field. The remaining amount will be donated to the Jaguars Foundation in support of its year-round community impact initiatives. Raffle tickets can be purchased at marked 50/50 raffle kiosks or from roaming 50/50 vendors around the stadium. The winning ticket number will be announced during the fourth quarter on the video boards. The winner can visit the nearest Guest Services Booth for instructions on how to redeem the prize. Guests may also visit www.jaguars5050.com following the game to see the winning numbers and view the full terms and conditions of participation.

ACCESSIBLE GUIDE

PARKING

All Jaguars-controlled stadium lots (inclusive of accessible parking spots for those needing reasonable accommodations) are sold in advance on a full-season basis. Full-season and single game parking passes are currently sold out.

On gameday, a parking lot is located at the corner of Duval Street and A. Phillip Randolph, near the church. That lot is reserved for guests with accessibility needs and is filled on a first come, first served basis.

See ACCESSIBLE PICK-UP/DROP-OFF for additional information on alternative options.

Not operated by ASM or the Jaguars, the Sports Complex Garage, The Jacksonville Fairground and the Tailgaters Parking Lot are additional options for parking on gameday.

Sports Complex Garage Passes can be purchased on a single-game basis here. The garage is located near the Vystar Veterans Memorial Arena. Please note that tailgating is prohibited in this garage.
The Jacksonville Fairgrounds, located on the west side of the stadium, can be reached at (904) 353-0535 or www.jacksonvillefair.com.
For information on the Tailgaters Parking Lot on the east side of the stadium, please call (904) 353-1126 or visit www.tailgatersparking.com.

PRE-GAME DROP OFF / POST-GAME PICK-UP PROCEDURE

If guests need assistance to their vehicle, a postgame golf cart shuttle program is available starting in the fourth quarter and is located outside Gate 1. Guests will be assisted on a first-come, first-served basis. Golf cart shuttles are limited in seating, so only the guest in need of assistance and one companion may use this service. The shuttle service is limited to the immediate Sports Complex parking lots. Privately-run golf cart shuttle services are also available for guests at their own risk.

DROP-OFF: West side drop-off: At the Veterans Memorial Wall, using the Georgia and Adams Street entrance
East side drop-off: Enter Lot C off of Gator Bowl Blvd. Please note that vehicles parked or idling in designated lots without a valid pass will be towed at the owner's expense.
PICK-UP: Traffic continues to flow away from the stadium for at least 30-45 minutes following the game. Please direct guest(s) needing assistance to either use the postgame golf cart shuttle service outside Gate 1 or wait at the closest gate location until the traffic pattern is no longer one-way.

For accommodations immediately following the game, please refer to the JTA Gameday Xpress information. The Prime Osborn Park-n-Ride location offers convenient drop-off and pick-up service on the East side of TIAA Bank Field, adjacent to Parker St.

ALCOHOL POLICY

For the safety of all guests, Delaware North Sportservice has implemented the following alcohol service policy at TIAA Bank Field:

All persons who order alcohol will have their ID checked each time they order.
No person will receive more than two alcoholic beverages per ID presented at time of purchase.
Each double cocktail counts as two drinks.
Vertical and horizontal ID's are accepted.
Alcohol service will be discontinued at the end of the third quarter.

Florida state law prohibits the sale of alcoholic beverages to persons under the age of 21. Therefore, in accordance with the NFL's Best Practices for Fan Conduct, patrons will be required to show valid identification and proof of age when buying alcoholic beverages. Please remember that it is illegal to drive under the influence of an intoxicant or to consume alcoholic beverages while driving. Alcohol sales in general areas stop at the end of the third quarter for all games, unless otherwise announced.

AED

AEDs are located in all First Aid Rooms on game day and with JFRD roaming teams. If you or a guest is in need, please find the nearest Guest Services team member.

ASSISTED LISTENING DEVICES

Assisted listening devices are available at all Guest Services Booths and are available on a first-come, first-served basis.

ATMS

TIAA Bank Field is now cashless. Guests should plan accordingly as ATMs have been removed from the premises and are no longer available.

Those with cash needing to convert to card can visit the nearest Guest Services Booth for assistance. Guest Services Booths are located at section 104, 123, 143, 410, 436 and East and West club lobbies.

BAG POLICY

The Jaguars follow the NFL Clear Bag policy that limits the size and type of bags that may be brought into the stadium. The Jaguars strongly encourage guests to not bring any type of bag to the game. Guests are permitted to carry a clutch, bag or wallet no larger than 4.5" x 6.5", a one-gallon clear plastic bag or CLEAR bag no larger than 12" x 6" x 12".

BANNERS, SIGNS & FLAGS

Guests may bring handheld signs into TIAA Bank Field, provided that the signs are appropriate and in good taste (as determined by stadium personnel) and meet the following requirements:

Signs must not be obscene, offensive, derogatory, commercial, or political in nature.
Signs must be event-related.
Signs cannot obstruct the view of other guests, cover any stadium signage or other markings, or be affixed to the walls, pads, railings or any other part of the stadium.
Signs must be made of paper or lightweight, cloth-like material.
Signs cannot utilize wood, pole, metal or similar types of materials for support.
The maximum dimensions of a permitted sign are 3 feet by 2 feet.

BICYCLE PARKING

Guests are welcome to ride their bikes to Jaguars games. Bicycles may not be secured along the stadium perimeter fence line. Bike valet service operated by Zen Cog near Fan Lockers, outside of Gate 1 will start three hours prior to kickoff and end one hour after the game. Guests can expect to pay a nominal fee or donation for the bike valet service.

BOAT DOCKING

For information on boat docking for Jaguars home games, guests can contact the Jacksonville Dockmaster at (904) 630-0839. The Boat Docks are located south of TIAA Bank Field along the St. Johns River.

BRAG BUTTONS

The Jaguars are proud to help share our guests' special days. Guests celebrating a first game, birthday, anniversary or another occasion can ask a Guest Services team member or visit one of our Guest Services Booths to receive a complimentary Brag Button to wear during the game. Guests can also submit an online request here at least 48 hours prior to kickoff: https://www.jaguars.com/forms/bragbutton

BUD LIGHT PARTY ZONE

The Bud Light Party Zone is located in the south end zone of the stadium on the main concourse. The Bud Light Party Zone opens two hours prior to kickoff and is open to any ticket holder.

CASHLESS TRANSACTIONS

The Jaguars and TIAA Bank Field have transitioned to a cashless stadium. This ensures contactless options for food, beverage, and merchandise purchases.

Cash will no longer be accepted at the stadium and ATMs have been removed from the premises. In addition to traditional scan and chip options, all fixed points of sale will offer tap or scan payment options including, Apple, Google and Samsung pay.

CHARGING STATIONS

Cell phone charging stations provided by JEA are located throughout TIAA Bank Field.

DESIGNATED DRIVER PROGRAM

Fans 21 years of age or older with a valid driver's license can sign a pledge at any Guest Services Booth to be a designated driver. Registration must be completed by the beginning of the third quarter. Each designated driver will receive a voucher for free soda or water, redeemable at participating concession stands.

GALLAGHER CLUB SEATING

The Gallagher East and West Clubs feature two uniquely designed spaces located on each side of the stadium along the 50-yard lines. Architecturally consistent but completely unique in terms of atmosphere and finishes, both spaces offer guests premium experiences at Jaguars games and entertainment events at TIAA Bank Field.

The Gallagher Clubs include the following sections:

West Club

07-12, 107-112, 207-212
Club Tables
Club Bar Rail

East Club

34-39, 134-139, 234-239
Club Tables
Club Bar Rail

Proper ticket or pass is required for access to premium spaces. To purchase tickets for The Gallagher Clubs, please visit https://www.jaguars.com/tickets/premiumseating or call (904) 633-2000.

COMMENTS/SUGGESTIONS

Guests wishing to provide feedback about TIAA Bank Field, an employee or the event are encouraged to stop by a Guest Services Booth to complete a guest comment card.

Additionally, guests may call the Jaguars Ticket Office at (904) 633-2000 or 877-4-JAGS-TIX, send an email to MyExperience@nfl.jaguars.com or visit https://www.jaguars.com/forms/contactus

CONCESSIONS

Delaware North Sportservice is the food and beverage provider for TIAA Bank Field.

For the full 2022 concessions guide, please visit https://www.jaguars.com/stadium/concessions

CONTACT INFORMATION

Jacksonville Jaguars 1 TIAA Bank Field Drive Jacksonville, FL 32202
Jaguars Business Office: (904) 633-6000
Ticket Office: (904) 633-2000, 1-877-4-JAGS-TIX
ASM Global (Facility Manager): (904) 633-6100
Bold Events (Facility Rental): (904) 633-6544 or email events@boldeventsjax.com
City Wide (Housekeeping): (904) 737-4969
Delaware North Sportservice (Food and Beverage): (904) 633-6177
Fanatics (Merchandise): (904) 633-6147
Jaguars Guest Experience: (904) 633-2000, myexperience@nfl.jaguars.com
Lost and Found (Stadium Security): (904) 633-6114
S.A.F.E. Management (Event Staff): (904) 633-6182

CREDIT CARDS

VISA, MasterCard, American Express and Discover are accepted throughout TIAA Bank Field at most concession and merchandise locations. TIAA Bank Field is now cashless. In addition to credit cards, contactless payment options are available, including Apple, Google and Samsung Pay

D-LINE

Feel the beat with the official drumline of the Jacksonville Jaguars. The D-Line is comprised of the finest drummers on the First Coast. Since 2004, the D-Line has provided guests an electric game day experience with visual and audio entertainment. The group's repertoire combines both tastes of drum corps and show drumline styles, integrating them into mainstream genres such as Hip Hop, Latin, Rock and many others. Their scintillating beats and stunning visuals pump up the crowd at tailgate parties, special events and all home games.

DAILY'S PLACE

This state-of-the-art facility located adjacent to the south side of TIAA Bank Field includes a 5,500-seat amphitheater and the Dream Finders Home Flex Field, a 94,000-square-foot indoor practice facility. Guests can visit www.dailysplace.com to see a list of upcoming shows and purchase tickets.

DUPLICATE TICKETS

If duplicate tickets (two customers holding tickets to the same seat for the same game) are presented, guests should immediately contact an usher, Jaguars Guest Experience representative, or proceed to the nearest Guest Services Booth for assistance.

ELEVATORS

Elevators are available in the following locations:

Gate 1 (recommended for guests in sections 148-150, 101-106, 201-206, and 405-414)
Between Gates 2 and 3 (recommended for guests in sections 113-133 and 217-229 and north end zone deck)
Please note that the ground level of this elevator is only accessible from the ADA gate entrance between Gates 2 and 3.
Gate 4 (recommended for guests in section 140-147, 240-245, 432-441 and the Terrace Suite)
Gallagher East & West Clubs (for guests with Club or Suite tickets)

EMERGENCY INFORMATION

If any individual needs immediate assistance, please notify the nearest Guest Services Team member (Jaguars, ASM Global, SAFE, JSO, JFRD, Fanatics, City Wide, or Delaware North Sportservices) or visit a Guest Services Booth. Please text your issue and location to (904) 633-6400. (*Message and data rates may apply)

In the event of a stadium-wide emergency (i.e.: severe weather), all Guest Services Team members and the Jacksonville Emergency Services agency are ready and available to assist all guests. Pertinent information regarding the situation and procedures, including "sheltering" or "evacuation" directions, if needed, will be provided over the public address system and on the stadium televisions and video boards. All guests are asked to please remember the following:

Follow the directions of Guest Services Team members.
Be aware of your nearest exits.
Do not panic.
Keep members of your party together, especially children and others in need of assistance.
Listen for updated instructions and respond appropriately.
Public safety takes priority over all entertainment activities. The event will not resume until the conditions are safe.

EMERGENCY PHONE CALLS

Guests expecting emergency phone calls should leave their name and seat locations at the Guest Services Booths or at the Gallagher Club Concierge. If an emergency call is received, a Jaguars Guest Experience representative or usher will be dispatched to the seat location with the message. Public address or scoreboard paging is not permitted. Emergency phone numbers for individuals trying to reach a guest at TIAA Bank Field: (904) 633-6100 or (904) 633-6114.

ESCALATORS

Escalators are located at the north end (Gates 2 and 3) and the south end (between Gates 1 and 4) of TIAA Bank Field. Please refer to your ticket to use the closest escalator to your seat location. All escalators will be turned to descend by the start of the fourth quarter.

EXIT STAIRS

When departing TIAA Bank Field, guests may use the exit stairs that are located below sections 201, 224 and 245 on the main concourse as well as sections 403, 416, 430 and 443 on the upper concourses.

FAMILY RESTROOMS

Single-stall family restrooms are available for guests who need privacy for family or medical reasons. Family restrooms are located on the main concourse near sections 102, 123, and 144 as well as the upper concourses at sections 410 and 436.

FAN CODE OF CONDUCT

ASM, City of Jacksonville, TIAA Bank Field and Jacksonville Jaguars, LLC (the "Jaguars") are committed to creating a safe, comfortable and enjoyable experience for all fans throughout the stadium premises, which includes inside and outside the stadium gates and in the parking lots. Please treat all guests and staff with respect and courtesy. In particular, you are asked to refrain from the following:

Behavior that is unruly, disruptive, threatening or illegal in nature, including fighting and physical harassment
Foul, harassing or abusive language towards other fans or staff
Unreasonably obstructing the view of other patrons and standing in aisles
Smoking (including e-cigarettes)
Abuse of drugs or alcohol
Obscene or offensive gestures, signage or clothing, including the use of such language or gestures concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.
Interference with the progress of the game (including throwing objects onto or entering the playing field)
Failing to follow instructions of, law enforcement, Guest Services and security personnel.
Any conduct deemed inappropriate or dangerous to fans, participants or team members
Conduct that results in damage to the stadium or other real or personal property.

All guests are responsible for their own conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium staff will promptly intervene to support an environment where all guests - home and visiting - can enjoy the event free from the above behavior. To be courteous to all guests in attendance, we ask fans to stand and cheer when appropriate with the flow of the game.

Guests who violate this Fan Code of Conduct will be subject to ejection without refund and potential loss of season ticket privileges or other privileges for future games. Fans who are ejected for violation of the Fan Code of Conduct will be required to complete an online Fan Code of Conduct class which includes a fee prior to returning to any NFL stadium.

FAN ENTERTAINMENT ZONE

Located on the southwest plaza level adjacent to Daily's Place, the Fan Entertainment Zone serves as the premiere pregame destination for Jaguars fans on game day. Guests can experience food, music, photo ops and activities by accessing Gate 1 or 4 beginning three hours prior to each home game.

FANTASY FOOTBALL

The Jaguars recognize that many of our guests are keeping up with other games while watching their Jaguars on the field. Both corner boards located in the TIAA Bank Field seating bowl feature NFL Red Zone, allowing guests to stay updated on scores and highlights around the league.

FIRST AID

First Aid Booths are located in the following stadium concourse areas:

Section 123
Section 410
Section 436
Medical teams (JFRD) are on duty each game. Bandages are available at all Guest Services Booths.

Feminine products are available at all Guest Services Booths and S.O.S vending machines. See S.O.S VENDING MACHINES for more information.

FOOD POLICY

Outside food is permitted inside TIAA Bank Field for Jacksonville Jaguars home games, provided it is unwrapped and placed inside a one-gallon clear plastic bag no larger than 11" x 11".

All food items are subject to visual inspection and may be subject to a more thorough inspection if determined to be necessary. No outside liquids or beverages will be permitted to enter TIAA Bank Field.

Any medically-necessary exceptions must be pre-approved by the Jaguars. Guests can contact (904) 633-2000 (option 1) or myExperience@nfl.jaguars.com to be considered for approval, no later than 48 hours prior to kick-off.

GAME DAY TICKET OFFICE PRESENTED BY FORD

Game Day Ticket Office staff can assist with all ticket purchases. They can also assist with Lap Pass tickets. Proper photo identification is required when picking up tickets, and only the person listed on the ticket order can pick up the tickets. The Game Day Ticket Office opens four hours prior to kickoff and is located between Gates 2 and 3 in the north end zone of the stadium. The Game Day Ticket Office is open until the end of the first quarter.

GATE OPENING TIMES

Gate 1 presented by Dream Finders Homes, Gate 4 and the Fan Entertainment Zone open three hours prior to kickoff. Gate 3 presented by Navy Mutual, the Gallagher East and West Club entrances and the entire seating bowl open two hours prior to kickoff. All guests are subject to security inspection prior to admittance into the stadium.

Re-entry is prohibited.

GUEST SERVICES BOOTHS

Guest Services Booths open two hours prior to kickoff and close following the game. Guests may visit the booths to ask questions, seek assistance or register for promotions. Guest Services Booths are in the following locations:

Main Concourse: southwest corner at Section 102
Main Concourse: north end zone at Section 123
Main Concourse: southeast corner at Section 144
Upper Concourse: west upper deck at Section 410
Upper Concourse: east upper deck at Section 436
Gallagher Club East & West: On the ground level and immediately outside the elevator on the upper and lower levels. Concierge

HEALTHY & SAFETY

Guests are asked not to enter the stadium if they are feeling unwell, which includes fever, coughing, sneezing or other symptoms of sickness. You must follow all stadium policies, including health and safety policies, and posted instructions while in the stadium and on stadium grounds.

An inherent risk of exposure to bacteria, viruses and other communicable diseases exists in any public place where people are present. Certain people have been identified by public health authorities as having a greater risk of severe illness from communicable diseases based on age and/or underlying medical conditions.

No precautions can completely eliminate the risk of exposure to communicable diseases. By entering the stadium and stadium grounds, you voluntarily assume all risks related to exposure to communicable diseases.

JAGS DOLLARS

Jag Dollars are available for purchase in advance from the Jaguars ticket office and can be used during the 2022 preseason and regular season for purchase of concessions at participating locations in the stadium during Jaguars home games. The Jag Dollars issued during the 2022 season are valid for the 2022 season only and are subject to the terms and conditions set forth thereon.

JAGS PRO SHOP POWERED BY FANATICS

Jags Pro Shop stores carry the newest Jaguars merchandise and apparel for all Jaguars fans. Jags Pro Shop stores are located in the following areas:

Northeast corner of the stadium near section 230 (Concourse level, near Gate 3)
Northwest corner near section 216 (Concourse level, near Gate 2)
Southeast corner of the stadium near section 245 (Concourse level, near Gate 4)
Plaza level in the south end zone
Gallagher East and West Clubs (Lower level)

JAGUARS FOUNDATION

Under the leadership of Jaguars Owner Shad Khan, the Jaguars Foundation remains committed to uplifting the Northeast Florida community and beyond by providing economic support and equal opportunity through programs that strengthen neighborhoods and develop youth to be the next generation of leaders and change-makers. In partnership with Florida Blue, the official community partner of the Jacksonville Jaguars, Jaguars players, cheerleaders and staff make hundreds of visits in the community annually and since 2012 the team has donated $22 million in support of many worthy causes. Guests can support the Foundation by visiting one of the prize wheel locations or by purchasing Jaguars 50/50 Fan Jackpot for Charity tickets on game days with a chance to win half of the day's proceeds.

JAX PACK

The JAX Pack is the official promotional and fan engagement squad of the Jacksonville Jaguars, representing the team on and off the field. The JAX Pack is an energetic and vibrant group that engages and entertains fans to enhance the game day experience. Members of the JAX Pack can be found on game day interacting with fans at tailgates and throughout TIAA Bank Field.

JTA GAMEDAY XPRESS

The Jacksonville Transportation Authority (JTA) offers its convenient Gameday Xpress service on game day. The buses run to and from the stadium from several downtown and suburban locations. Xpress service begins two hours prior to kickoff and ends one hour after the game. Extended postgame shuttle services are available from the Kings Avenue location.

Guests that utilize the Gameday Xpress can pick up their shuttles post-game on the East side of the stadium, adjacent to Parker Street. Fans can purchase single-game passes onsite at any Gameday Xpress lot on game day or via the MyJTA App.

Please note some Gameday Xpress Lots have changed. For the most up to date information on the JTA Gameday Xpress, please visit Gameday Xpress (jtafla.com).

JAXSON DE VILLE

Jaxson DeVille is a 403-pound Jaguar who stands 8.5 paws in height (about 7 feet in human measurements). Jaxson's age is unknown, but he was first discovered in 1993 as a stray cat living at TIAA Bank Field. He lived in the south scoreboard watching the Jaguars' inaugural season until the 1996 season, when he officially became the Jaguars' mascot. Since then, our fans have fallen in love with Jaxson for his unpredictable behavior and his willingness to perform stunts for their entertainment. Jaxson is the self-proclaimed "Best Mascot in Sports." He was the first NFL mascot to have traveled overseas to visit our troops and do a zip line jump into a stadium.

LAP PASS

Please note that every person, regardless of age, is required to have a ticket to enter TIAA Bank Field. For children 0-23 months old, guests can contact the Jaguars ticket office at (904) 633-2000 regarding the steps to obtain a lap pass ticket in advance or visit the game day ticket office located between Gates 2 and 3.

LOST AND FOUND ITEMS

Lost and found items should be delivered to a Guest Services Booth. After each game, all items collected will be taken to the main security office. To locate a lost item, please call (904) 633-6114.

LOST OR FOUND CHILDREN OR ADULTS

Guests can visit one of the Guest Services Booths or concierge desks to register child(ren) or adult guests and receive a wristband that states your seating location. Children who have lost their parents should be escorted to the nearest police officer, Jaguars Guest Experience representative or the nearest Guest Services Booth.

Paging is not permitted at TIAA Bank Field, so guests should set a meeting point in advance for the members of their group.

MEDICAL EXCEPTIONS

Guests needing an exception for a medically necessary item, such as an insulated non-clear bag, should contact the Jaguars in advance by emailing MyExperience@nfl.jaguars.com, no later than 48 hours prior to kickoff.

All exceptions must be pre-approved by the Jaguars. Medical exception letters will be provided no later than 24 hours before kick-off, if approved. If a day of game medical exception is needed, please enter any perimeter gate and request a medical exception with the SAFE Security Supervisor at that location.

MEDICINES

Guests in need of over-the-counter medications such as pain medicine, sunscreen, antacids, etc. can purchase these items at the Daily's location on the ground level in the south end of TIAA Bank Field or in the lower level of the Gallagher Clubs (for guests with Club or Suite tickets).

MILITARY EXPRESS LANE

The Military Express Lane, courtesy of Navy Mutual, is located at Gate 3 and allows former and current service members and their families a quicker entrance into the stadium by simply showing their military ID and ticket.

MILITARY PRIDE

The Jaguars organization is proud of Jacksonville's deep military heritage. We honor our military during every home game through programs including Veteran of the Game, and the Pregame Bell Tribute presented by Navy Mutual. Guests wishing to show their military pride are encouraged to visit any Guest Services Booth to pick up a brag button and show that you're proud of those who serve.

To nominate a military member for any of our recognitions, please visit www.jaguars.com/military.

Veteran of the Game - Honors a retired service member
Bell Ringer- Honors an active member of the military who has been recognized for an act of valor or has recently returned from deployment.

MOTORCYCLE PARKING PRESENTED BY RIDE SMART FLORIDA

Motorcycle parking is available on game days on a first-come, first-served basis south of the Jacksonville Fairgrounds parking (Duval Street and A. Philip Randolph).

MOBILE ORDERING

Mobile ordering will be available for pickup at concession stands to expedite speed of service.

On Game Day:

Text HUNGRY to 474747 for food pick-up.

*Standard data rates apply. Limited menu options available.

MOBILE TICKETING

Have your ticket downloaded and ready before arriving at the entry gates. Guests are recommended to have their own mobile ticket. At our self-scan ticket kiosks, SCAN for secure digital tickets or TAP for NFC tickets in digital wallet.

Please visit http://www.jaguars.com/mobiletickets for a step-by-step guide for how to download your tickets.

To easily access your tickets, download our Jaguars Mobile App.

NURSING MOTHERS

The Mom Pod is a mobile, air-conditioned breast feeding and lactation station for nursing mothers. Equipped with televisions, these rooms provide a private, comfortable and sanitary space for all mothers. They are located in the south end zone beneath the Bud Light Party Zone, next to the Jags Pro Shop and Daily's on the ground plaza level.

PARKING

Guests must hold a valid parking pass to enter the parking lots. Lots open four hours prior to kickoff. Vehicles not displaying a valid parking pass will be towed at the owner's expense. Any use of a parking pass is subject to the terms and conditions set forth thereon. Full-season and single-game parking passes are currently sold out.

Not operated by ASM or the Jaguars, the Sports Complex Garage, The Jacksonville Fairground and the Tailgaters Parking Lot are additional options for parking on gameday.

Sports Complex Garage Passes can be purchased on a single-game basis here. The garage is located near the Vystar Veterans Memorial Arena. Please note that tailgating is prohibited in this garage.
The Jacksonville Fairgrounds, located on the west side of the stadium, can be reached at (904) 353-0535 or www.jacksonvillefair.com.
For information on the Tailgaters Parking Lot on the east side of the stadium, please call (904) 353-1126 or visit www.tailgatersparking.com.

For lot-specific pregame traffic patterns, please visit https://www.jaguars.com/stadium/directions

PERMITTED ITEMS

Guests are permitted to bring the following items into TIAA Bank Field, provided that they follow all stadium policies. All items are subject to security inspection.

Food, as long as it is unwrapped in a clear, gallon-sized zip lock bag.
2022 stadium series souvenir cups (all other cups, including previous years souvenir cups are prohibited). See PROHIBITED ITEMS for additional information.
iPads and tablets are permitted, while laptop computers are prohibited.
Medically-necessary items, including canes and walkers.
Sunscreen (spray and lotion)
Footballs and helmets
Empty misting fans
One factory sealed 16.9 oz. water bottle per guest

ACCESSIBLE PICK-UP/DROP-OFF VIA SHUTTLE

Pregame Drop-Off / Postgame Pick-Up Procedure

DROP-OFF: West side drop-off: At the Veterans Memorial Wall using the Georgia and Adams Street entrance
East side drop-off: Enter Lot C off of Gator Bowl Blvd. Please note that vehicles parked or idling in designated lots without a valid pass will be towed at the owner's expense.
PICK-UP: Traffic continues to flow away from the stadium for at least 30-45 minutes following the game. Please direct guest(s) needing assistance to either use the postgame golf cart shuttle service outside Gate 1 or wait at the closest gate location until the traffic pattern is no longer one-way.

PRIDE OF THE JAGUARS

The Pride of the Jaguars was created in 2006 as a visible way to recognize those who have had the greatest impact in the team's history. The members are:

OT Tony Boselli, 1995-2001; inducted in 2006
Co-owners Wayne and Delores Weaver, 1995-2011; inducted in 2012
RB Fred Taylor, 1998-2008; inducted in 2012
QB Mark Brunell, 1995-2003; inducted in 2013
WR Jimmy Smith, 1995-2005; inducted in 2016

The Pride of the Jaguars is recognized on the fascia of the west upper deck at TIAA Bank Field.

PROHIBITED ITEMS

Prohibited items include, without limitation:

All bags except for a 4.5" x 6.5" or smaller clutch, wallet or clear bag no larger than 12" x 6" x 12"
Cameras with detachable lenses or lenses longer than six inches
Clothing with profane or obscene language/content
Coolers or containers, including cans, and cups (except 2022 stadium souvenir cup series)
Bottles and beverages from outside the stadium (except one factory-sealed plastic bottle of water 16.9 oz or less per ticket holder)
Drones or unmanned aerial vehicles
Inflatables, loungers and other floatation devices
Knives, guns and any type of weapons (including actual, toy or replica) or explosives
Laser pointers
Laptop computers
Noise makers, whistles, and air horns
Non-lethal weapons and chemical agents (i.e., pepper spray, mace and tasers)
Pets (except service animals)
Seat cushions
Signs or banners larger than 2' x 3' (see BANNERS, SIGNS AND FLAGS for additional information)
Sticks or poles (including selfie sticks)
Strollers or infant carriers
Tobacco products (cigarettes, e-cigarettes, chewing tobacco)
Umbrellas
Video equipment and tape recorders

All ticket holders and their belongings are subject to search (including by walk-through magnetometers, magnetic wanding: and/or pat-down) upon entry into the stadium. By tendering a ticket and entering the stadium, ticket holders consent to such searches and waive any related claims that they may have against the Jaguars, the NFL, its member clubs, the City of Jacksonville, ASM Global and their respective affiliates and agents. If ticket holders elect not to consent to the searches, they will be denied entry into the stadium without a refund.

Guests may not check items at the gates or in the stadium. Guests will be asked to either store their prohibited items in the Atlantic Self Storage Fan Lockers, take prohibited items back to their vehicles or dispose of prohibited items at the entrance of the stadium. The Jaguars and the stadium partners are NOT responsible for items left behind, lost, stolen or damaged. Possession of prohibited items is grounds for ejection from the stadium. Game tickets will be forfeited.

RADIO BROADCASTING

1010XL is the flagship station of the Jacksonville Jaguars. Radio play-by-play and live game analysis for all Jaguars games, home and away, will air on 1010XL (1010 AM and 92.5 FM) and Gator Country WGNE (99.9 FM).

RADIOS, TELEVISIONS & ELECTRONICS

Single-speaker radios, hand-held televisions and tablets are permitted in the stadium as long as they do not interfere with other guests' enjoyment of the game. The Jaguars reserve the right to request any guest to discontinue use of such devices.

RE-ENTRY POLICY

TIAA Bank Field has a strict NO RE-ENTRY policy. Guests choosing to leave the perimeter gates after entering on game day will not be granted re-entry.

RESTROOMS

TIAA Bank Field has more than 52 restrooms, equipped with diaper changing tables. Accessible facilities are available in all restrooms located throughout the stadium. Smoking is not permitted in any restroom in the stadium.

RIDESHARE

Guests utilizing rideshare for transportation after the game should arrange a meeting location on the west side of the stadium by Beaver Street and A. Phillip Randolph Blvd., near Lot Z.

Guests utilizing rideshare on gameday should exit on the West side (Gate 1 and Gallagher West Club Gate) to easily access rideshare pick-up location.

THE ROAR OF THE JAGUARS

THE ROAR of the Jaguars, the Jacksonville Jaguars cheerleading squad, is an integral part of the Jaguars game day experience, captivating guests with their high-energy dance routines.

SENSORY BAGS

The Jaguars are proud partners with KultureCity, the nation's leading organization promoting invisible disability inclusion and sensory accessibility. Sensory bags will be available for guests to check out at all Guest Services Booths to enhance the game day experience. A sensory room is also located in the south end of the stadium on the plaza level at the mother's nursing station.

SERVICE ANIMALS

Service animals are permitted inside TIAA Bank Field.

SMOKING POLICY AND E-CIGARETTES

Smoking (including e-cigarettes and vaping) is NOT permitted at TIAA Bank Field. Guests who fail to comply with this policy are subject to ejection from the stadium.

SOCIAL MEDIA

Guests with Instagram accounts are invited to use #DUUUVAL for a chance to have their photo to be featured on the video boards above the north and south end zones.

S.O.S. Vending Machines

S.O.S. Smart Vending Machines are located near restrooms throughout the main concourse as well as the lower level of each Gallagher Club. They are fully stocked with just-in-time necessities such as feminine products, hair ties, deodorant, dry shampoo, and wipes.

In addition to traditional scan and chip options, tap or scan payment options including, Apple and Google Pay are accepted.

STANDING ROOM ONLY

For certain games, Standing Room Only tickets (SR1-7 or SKYSRO designation) will be made available for sale.

Sections designated the locations where guests with standing room only tickets are permitted to stand:

"SR1-7" viewing available on the North End Zone Deck
"SKYSRO and SKYSR2" viewing available on the Sky Patio in the south end zone

Additionally, all guests are permitted to view the game from the Daily's Place seating bowl in the south end of the stadium. Seating in this area is available first-come, first-served. Guests are permitted to access concessions and merchandise locations but are encouraged to return to their designated viewing locations to watch the game. Section, row and seat on all tickets is standard and does NOT indicate a dedicated seat.

SUITES

The Baptist Health Suite Level is located on both the east and west sides of the stadium. A proper ticket is required for access.

West Side: Level 5 Suites W1-30, OC 1-7, Level 6 Suites W31-42
East Side: Level 5 Suites E1-39

Guests may enter the Gallagher Club on the same side as their suite and take the elevator to the appropriate level.

Guests with suites on the west side of the stadium may also access the suite level via the staircase in the upper level of the West Gallagher Club.

Guests may also access the suite level by taking the stadium ramps up to the appropriate level. For suites on the west side, use Ramps 1 or 2. For suites on the east side, use Ramps 3 or 4.

TAILGATING

Tailgating is permitted in the parking lots surrounding the stadium.

Grilling must be contained to a barbecuing structure and open fires are not permitted. Guests must extinguish all fires prior to leaving the parking lot and be considerate of others who are enjoying tailgating. Loitering, open fires, tailgating or any related activity is NOT permitted in any parking garage.

Event guests who violate the Fan Code of Conduct will be subject to ejection without refund and potential loss of season ticket privileges or other privileges for future games. Guests who are ejected for violation of the Fan Code of Conduct will be required to complete an online Fan Code of Conduct class which includes a fee prior to returning to any NFL stadium. The Jaguars and TIAA Bank Field thank you for adhering to the Fan Code of Conduct.

For our full tailgating policy please click here https://www.jaguars.com/stadium/parking

TAXI SERVICE

Taxis are available after the game at Lot Z across from the Vystar Veterans Memorial Arena.

TERRACE SUITE

The Fields Auto Group Terrace Suite is located in the south end of the stadium directly above the Bud Light Party Zone. Guests may access this space using the elevators near Gate 4 or the stairs located on the east side of the Bud Light Party Zone on the main concourse.

Proper ticket or pass is required for access to premium spaces. To purchase tickets for The Fields Auto Group Terrace Suite, please visit https://www.jaguars.com/tickets/premiumseating or call (904) 633-2000.

TEXT ASSIST

The Jacksonville Jaguars want to help create a safe and fun environment for you to enjoy your Jaguars events. If you notice any behavior that is unruly, disruptive, illegal or in violation of the Jaguars Fan Code of Conduct, please 904.633.6400 with the location and brief description of the issue. The Guest Services Team will do its best to assist all guests. Text messages can also be sent from the parking lots beginning four hours prior to kickoff and continuing one hour post-game.

TTY PHONE NUMBER

The Jaguars Ticket Office is equipped with a TTY line at (*904) 633-2202*.

TICKET POLICY

Please note that every person, regardless of age, is required to have a ticket to enter the stadium. For children 0-23 months old, guests can contact the Jaguars Ticket Office at (904) 633-2000 regarding the steps to obtain a lap pass ticket in advance or visit the Game Day Ticket Office located between Gates 2 and 3.

TRADITIONS

Lock Down the Bank: Every team in the NFL wants their fans to be the loudest when their team is playing defense. Home teams have an advantage that comes with a loud stadium. When you see "Lock Down the Bank" displayed on the video boards, the Jaguars defense needs your support to stop the opposing team's offense. "Lock Down the Bank" is presented by TIAA Bank.
First Down: Jaguars fans seated in the north end zone started the "Move Those Chains" chant years ago. Over the years, "Move Those Chains" has become a Jacksonville Jaguars tradition. When the Jaguars advance the ball for a first down, the announcer will prompt the crowd with "that's another Jacksonville…. FIRSTDOWN" while "Move Those Chains" is displayed on the video boards. In response to the announcer, fans are encouraged to chant "Move those chains! Move those chains! Move those chains! Move!" while performing the first down signal four times. "Move Those Chains" is presented by Ford.
Why Duuuval? In 1968, the government of the city of Jacksonville consolidated with the government of Duval County. Since consolidation, all areas of Duval County are considered part of Jacksonville with the exception of four independent municipalities. TIAA Bank Field is located in downtown Jacksonville, the heart of Duval County, and is home to the Jacksonville Jaguars. Our fans and supporters hail from all around the globe, and a call sign of Jaguars fan unity is Duuuval.

TOWING

Cars towed from the grounds of TIAA Bank Field can be recovered by calling ASAP Towing at (904) 771-7111 or by visiting https://asaptowing.net/

TV AFFILIATES

All official Jaguars television programming appears locally on CBS47 and FOX30, including weekly TV shows such as Jags Wired (Wednesdays at 7:30 p.m.), All Access (Thursdays at 7 p.m.) and Jaguars Weekend (Sundays from 10:30 – 11 a.m.).

USO SECTION PRESENTED BY NAVY MUTUAL (SECTIONS 430 & 431)

The Jaguars partner with Navy Mutual and USO to provide tickets to our military community. For more information, please call (904) 633-2000 or visit your local USO.

VIDEO BOARDS

TIAA Bank Field is the proud home of two of the world's largest outdoor video boards that were included as a part of stadium renovations in 2014. The two largest video boards at TIAA Bank Field are 362' x 60', making them each wider than the length of the football field and turned on their sides would be taller than the Statue of Liberty!

Full screen content boasts stunning 8K resolution. This resolution is achieved through custom technology created in-house from the team's control room.

Guests with Instagram accounts are invited to use #JagsGameDayLive for a chance for their photo to be featured on two of the world's largest outdoor video boards.

WATER

Water fountains are located throughout the stadium, many of them near restrooms. All water fountains are also equipped with a water bottle refill station. Complimentary cups are available at all Guest Services Booths.

WHEELCHAIR ESCORT SERVICE

Wheelchair escort service is available at all perimeter gates of the stadium. This service will bring guests from the perimeter gate to their seat. Wheelchair escort service will return after the game to pick up guests at their seat and return them to their original perimeter entry gate.

If you or a member of your party is in need of a wheelchair escort, please alert the nearest Guest Services Team Member.

WI-FI

Complimentary Wi-Fi is available throughout TIAA Bank Field. Guests may connect by selecting the #TIAA_Bank_Field_WiFi network on mobile devices. For Wi-Fi assistance please text (904) 633-6400. By using the stadium Wi-Fi service, you agree to be bound by the Wi-Fi terms and conditions available at http://wifi.jaguars.com.

YOUTH TICKETS

Half-priced tickets can be purchased only on a full-season basis for section 227 (Family Fun Zone) for children ages 12 and under. Proper age identification and a contiguous, full-price adult season ticket are required for purchase. Half-priced youth tickets are not available on an individual game basis. Any individual over the age of 12 who attempts to enter TIAA Bank Field with a youth ticket will be denied admittance at the stadium entry gates.