Member FAQs

What does it mean to be Jags STM?
Jaguars membership is an annual commitment that includes tickets to every Jaguars home game at TIAA Bank Field, as well as exclusive events and benefits throughout the year.

How can I share my tickets with friends, employees and clients?
You can easily send Secure Digital Tickets via text message, email or any other digital message platform. Simply log in to your Jaguars Account Manager via the official Jaguars App or desktop computer, select the game you wish to share, follow the steps to copy the link and send the link via text message, email, etc. Tickets will be available for transfer after the schedule release.

What if I cannot attend a game?
We hope that you will be able to attend all games as home field advantage starts with you, but we know that life happens and you may occasionally not be able to use your tickets for various reasons. If you are unable to attend a game, your tickets can be re-sold via the NFL Ticket Exchange, the Jaguars approved marketplace, where fans can buy and sell verified tickets. You can also donate your tickets through your Jaguar Account Manager to non-profits in the Jacksonville community (up to 48 hours before the game)

Can I screenshot my Jags tickets and send them to a friend?
No, you cannot use screenshots of tickets to gain entry into the stadium. When you screenshot a ticket, it will not properly display the secure digital ticketing barcode which will cause the scan to be denied at the gate. The best way to get someone else their ticket is by transferring them a ticket from your account.

How do I transfer a ticket?Go to www.jaguars.com/myaccount and login with your account information. Once logged in, click on the specific game you wish to transfer tickets to- click "Transfer Tickets"- select the seat(s) you wish to transfer, click "Next" and enter in the recipient's first name, last name, and email address- click "Transfer" one final time and they will receive an email informing them a ticket transfer has been sent to them.

For transferring via mobile, please CLICK HERE.

How do I accept a ticket transfer?
When someone transfers you a ticket through www.jaguars.com/myaccount you will receive an email that asks you to accept the ticket transfer. Click the button that says "Accept Tickets"- it will take you directly to a login screen. If you already have an account with www.jaguars.com/myaccountsimply login with your account information. If you do not have an existing account, create one with the email address your tickets were transferred to. Once you sign in, click "claim" and the tickets will be added to your account.

For claiming via mobile, please CLICK HERE

How do I access my tickets?
You can access your tickets through www.jaguars.com/myaccounton your mobile device or by downloading the Jacksonville Jaguars app from the App Store or Play Store on your phone. Open the app, click the menu option at the top left corner, select "Tickets" then "Manage Tickets" and proceed to sign in with your Jacksonville Jaguars account. Once you sign in, you will be able to view every game for which you have purchased or been transferred tickets. Click on the game you want to view, click "View Barcode" and that's what our SAFE staff will scan at the gate!

How can I donate my tickets?
Once logged into your online account at www.jaguars.com/myaccount, select the game for which you want to donate your tickets. Select the Donate button in the top right corner and select which tickets you would like to donate. Select "USO Supporting Service Personnel" and click continue. On the next screen, click "Confirm" to finalize the donation. This process cannot be undone. You can donate your tickets anytime up to 24 hours before kickoff.

What time do gates open?
Gates 1 and 4 open 3 hours prior to kickoff. All other gates and the seating bowl open 2 hours prior to kickoff.

What time do parking lots open?
Parking lots open 4 hours prior to kickoff

*What items are prohibited from the stadium? *Nonclear bags/wallets larger than 4.5" x 6.5" are prohibited. Outside food is permitted into the stadium. However, no pre-packaged items will be allowed in. Items must be removed from original packaging and put into clear plastic freezer bags.

Fans are allowed to bring one 16.9 oz factory sealed plastic bottle of water per person.

A full list of approved bags and prohibited items can be found at https://www.jaguars.com/stadium/nflbagpolicy

*What is the Season Ticket Member Wall of Fame? *The Wall of Fame showcases Season Ticket Members celebrating milestone anniversaries. Members are recognized for their longstanding commitment to the Jacksonville Jaguars. Tenure levels include:

· Captain: 5-9 Years
· All-Pro: 10-14 Years
· Hall of Fame: 15-19 Years
· Legends: 20-24 Years
· Founders: 25 Years

Where is the Season Ticket Member Wall of Fame?
The Season Ticket Member Wall of Fame is located on the main concourse on the East side of the stadium outside of Section 140.

Where are the drop-off points upon arrival to the stadium?
West side drop-off: Enter Lot M using the Georgia and Adams Street entrance
East side drop-off: Enter Lot C off of Gator Bowl Blvd.
*Please note that vehicles parked or idling in designated lots without a valid pass will be towed at the owner's expense.

Where are the pick-up points for guests needing assistance postgame?
Traffic continues to flow away from the stadium for at least 30-45 minutes post game. Please direct your guest(s) needing assistance to either use the post-game golf cart shuttle service outside Gate 1 or wait at the closest gate location until the traffic pattern is no longer one-way.

For accommodations immediately following the game, please refer to the JTA Gameday Xpress information. The Prime Osborn Park-n-Ride location offers convenient drop-off and pick-up service in the north end zone near Gate 2.

I am using a rideshare company post game, what meeting location should I use?
-East Side:
Parker Street
-West Side: A. Phillip Randolph BLVD near Lot V

Do you have wheelchairs at gates for assistance?
Wheelchair escort service is available at all perimeter gates of the stadium. This service will bring guests from the perimeter gate to their seat. Wheelchair escort service will return, post-game, to pick guests up at their seat and return to their original perimeter entry gate.

I need ADA seats. Where can I relocate my seats?
Please visit your nearest guest services booth upon entering the stadium. Guest Services booths are location near sections 144, 102, and 123 on the main concourse, and sections 410 and 436 on the upper decks. There is limited inventory, so we recommend arriving early if you need to relocate seats.

Where are guest services booths?
Section 123, Section 144, Section 102, Section 410, Section 436
Club: On the ground level and immediately outside the elevator on the upper and lower levels.

Can I bring in medications/other medically necessary items?
If you do not already have an approved medical exception letter, please enter through the north end zone ADA entrance so that your items can be inspected.

*Can I get a free ticket for my toddler/child? *Complimentary lap pass tickets are available at the north end zone game day box office as long as your child is 34" or shorter. If they are taller than 34" they will need a purchased ticket.

Where is the game day box office located?
The box office is located on the north end of the stadium between Gates 2 and 3.

Where can I park on game day?
Sport Complex Garage:
Please call 904-633-2000 if you are interested in booking for the season or you may purchase with cash the day of the game (no open flame tailgating).**
Fairgrounds Lot: located across from the baseball grounds http://www.jacksonvillefair.com/p/expo/244 904-353-0535 (west side of the stadium)
Tailgaters Lot: Tailgaters lot information is at www.tailgatersparking.comand 904-353-1126 (east side of the stadium)JTA Shuttle Service: The Jacksonville Transit Authority offers its convenient stadium shuttle service on game day. Shuttle service begins two hours prior to kickoff and ends one hour after the game. Extended post-game shuttle services are available from the Kings Avenue location. For more information, all JTA 904-630-3100 or visit their website at www.jtafla.com.

Where is the lost and found?
Lost and found items should be delivered to a guest services booth. After each game, all items collected will be taken to the main security office. To locate a lost item, please call 904-633-6114.

Where can I smoke in the stadium?
Smoking (including electronic cigarettes) is permitted ONLY in uncovered designated areas on the ground plaza level near the perimeter fence. Cigarette disposal is located near the perimeter fence.

Smoking (including electronic cigarettes) is banned in all other areas of the stadium including the seating areas, concourses, stairwells and landings, ramps, walkways, East and West Club, Bud Light Party Zone, Fields Auto Group Terrace Suite, the Bud Light [FRI]END ZONE, Dick's Wings Rally Zone, Sky Patio and restrooms.

Fans who fail to comply with this policy are subject to ejection from the stadium. We appreciate your cooperation in adhering to this policy.

It's my child's first game, do you have any way of commemorating that?
If it's your child's first Jaguars game, go to any Guest Services Booth and they can present your child with a first game brag button and a first game certificate

Is there anything designated for children to do on gameday?
If you go to the south end zone during pregame, we have a family fun area set up for families to enjoy prior to kickoff. There are games, activities, Jaguars Alumni, and more!

We're celebrating someone's birthday at the game, do the Jaguars do anything to recognize someone on their birthday?
Yes! You can pick up a birthday Brag Button at any of our Guest Services Booths. Those are located near Section 123, Section 144, Section 102, Section 410, and Section 436.

Where are First-Aid booths located?
Section 123, Section 410 and Section 436

If you have additional questions, please refer to our fan guide at *https://www.jaguars.com/stadium/fanguide