We would love to have you, your friends and family out at the Bank with us this season. Place a deposit to secure your seats for 2021 now!
New Season Ticket Member FAQs:
How does the seat selection process work and what is the timing? Customers who place a deposit will have a priority purchasing window, likely starting in late April. The process will be online but our ticket office staff will be available to assist over the phone as well. Once all of the details are finalized (pricing, timing, process), we will communicate to our deposit holders the information via email.
Are deposits refundable? No. Deposits are non-refundable but can be put towards a smaller ticket package or single-game purchase if you decide not to proceed with season tickets.
What is the difference between general and premium seats? General bowl seating consists of every Teal seat in the stadium. All 400-level seating and all 100 & 200 level seating outside of club seats (which are in between the 25 yard lines in the lower bowl) are general bowl seats. Premium seats consist of club seats, suites and the all-inclusive areas at TIAA Bank Field.
What upgrade/downgrade options do I have when selecting seats? Once season tickets go on sale, you will have the ability to select available seats in both the general bowl and premium areas, regardless which option you chose with your deposit. You will also have the opportunity to add up to four (4) season tickets on top of the amount you selected for your deposit.
Can I select a payment plan instead of a one-time payment of the full invoice? Once season tickets go on sale, you will have the opportunity to enroll in an interest-free payment plan via a debit or credit card. The total number of payments available to you will be determined prior to going on sale with season tickets.
What happens if COVID-19 impacts the 2021 season? As we begin to plan for our 2021 season, we are anticipating welcoming back a full capacity crowd at TIAA Bank Field. If things change, we will continue to be as flexible as possible for our customers.
If I renew and move forward with my season tickets, what happens to my money if I feel unsafe when the season approaches, or I do not agree with the stadium policies put in place (i.e., having to wear a mask during games)?
_The Jaguars have continued to be flexible with season ticket members in 2021 and will allow members to request a refund prior to Friday July 16, 2021. _
Will I have the same options as granted in last seasons Back to Football Flex Plan if I choose? It's the Jaguars intention to play the 2021 season unimpeded and in anticipation of full capacity. As with previous flexible options and policies, the Jaguars will allow members to request a refund prior to Friday July 16, 2021.
Will masks be required for attending a 2021/22 Jaguars home game? At this time the stadium environment is still undetermined, but the Jaguars will continue to work with the NFL, healthcare officials and local government regulations to allow for the safest environment for our fans to enjoy the games.
Will vaccine cards be required for attending a 2021/22 Jaguars home game? At this time NFL has not issued a policy on vaccine cards and the need to provide those to attend NFL games. We will continue to communicate any policy changes or update to our members as they are made available.
Single game tickets for the 2021 season will be available upon schedule release in May.
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