NFL Refund Policy Information

Canceled Games / Games Played Without Spectators

We currently expect and are planning for a full NFL game schedule in 2020. However, if a game is canceled and cannot be replayed, or is played under conditions that prohibit fans from attending, the following refund policies will apply:

1. For tickets purchased directly from the Clubs (i.e., Season Tickets, Groups Sales and/or Partial Season Plans), a uniform, baseline approach will apply, providing such buyers the option of a full refund of their ticket purchase price (plus associated fees) or to apply the applicable amount to a future purchase through the club

2. For single game tickets purchased through other NFL Licensed Channels (i.e., Ticketmaster, SeatGeek or StubHub) those markets have communicated the following refund policies for canceled games:

➢ Ticketmaster: Automatic refunds provided for all primary and secondary sales within 30 days of cancellation

➢ SeatGeek: Refunds provided upon request for all primary and secondary sales within 30 days of cancellation (for secondary sales, vouchers initially offered unless consumer requests a refund)

➢ StubHub: No refunds unless required by law. Credit issued worth 120% of original order. Credit expires in 2022 and can be used on any future StubHub purchase. Ticket Buyer must call StubHub directly to request refund

Postponed, Re-scheduled or Limited Capacity Games

Given the fluidity of the current situation, we will be prepared to adapt as necessary and will communicate any League-wide policies related to postponed, rescheduled, or limited capacity games at the appropriate time.

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