What time do the gates at EverBank Field open?
The South End Zone (Gates 1 and 4) will open three hours prior to game time for access to the Fan Entertainment Zone. The Bud Light Party Zone, US Assure Club, Suites and Terrace Suite doors open two hours prior to kick-off. Your ticket indicates the gate most convenient to your seat. Gate 2, Gate 3, the US Assure Club entrances, and the entire seating bowl open two hours prior to kick-off. Disabled guests in sections 140-150 and 432-441 should use the elevator in the southeast corner of the stadium, near Gate 4. Disabled guests in sections 113-133 and 217-229 should use the elevator between Gates 2 and 3 in the North End Zone. Disabled guests in 101-106, 201-206, and 405-414 should use the elevator in the southwest corner of the stadium near Gate 1.
What are the hours of the game day ticket office?
Our staff in the Game Day Ticket Office will assist you with tickets ordered over the phone, via the Jaguars website, or dropped off by a friend. They can also help with any questions you may have about the activities surrounding the game. Proper photo identification is required when picking up tickets, and only the person listed on the tickets will be allowed to pick up the tickets. The Game Day Ticket Office opens four hours prior to kick-off and is located between Gates 2 and 3 in the North End Zone of the stadium. The Game Day Ticket Office is open until the end of the first quarter.
What concessions are available on game day in the general bowl seating areas?
Stadium concessions from area restaurants have multiple locations throughout the stadium. Please refer to the concourse maps for general bowl concession locations. Below you will find a comprehensive list of concession items available to you on game day. Please visit jaguars.com prior to the start of the season for the most up-to-date offerings. View game day concessions.
Can I use a credit card in the stadium?
VISA, MasterCard, American Express and Discover are accepted throughout the stadium at all concession and merchandise locations.
Where can I find an ATM?
ATMs can be found at the following stadium locations. All normal transaction fees may apply.
- Ground-level Game Day Ticket Office between Gates 2 and 3
- Main concourse Jag Pro Shops near section 219 and 227
- South End Zone main concourse near Gates 1 and 4
- East and West corners inside of the Bud Light Party Zone
- West upper deck section 409 and East upper deck section 435
- Lower-level US Assure Club for Club, Terrace Suite and Suite patrons
Where can I purchase Jaguars merchandise on game day?
Fanatics is the official merchandiser of EverBank Field. Fanatics services all of the Jag Pro Shops as well as portable kiosks throughout the stadium and is committed to providing all of your Jaguars merchandise needs.
Jag Pro Shops are located on the lower level of the US Assure Clubs, in the northeast corner of the stadium near section 230 (Gate 3), in the northwest corner near section 216 (Gate 2), in the southeast corner of the stadium near section 245 (Gate 4), and the west main concourse near sections 109/110. Jag Pro Shops carry the newest merchandise and apparel for all Jaguars fans.
Where can I pick up my complimentary copy of the GAMEDAY magazine?
The Game Day program will now only be available digitally. It will be available on Jaguars.com, on our Official Jaguars App, and will also be distributed via email every Wednesday of game week.
How can I get updates about game day events?
Supply the Jaguars with your email address and receive game day highlights prior to each home game as well as all of the information you need to create a memorable game day experience including food, beverage, and merchandise specials.
Visit https://beta.jaguars.nfl.com/team/newsletter for all of the latest and game day information.
How do I purchase single game parking passes?
Please contact the Jaguars Ticket Office at (904) 633-2000 and a representative will be more than happy to assist you with your parking pass purchase. Parking is sold based upon availability and is $35.00 per game in the Sports Complex Parking Garage. To view a parking map, please click here. Parking lots open four hours prior to kickoff.
Is there a shuttle service available on game day?
The Jacksonville Transportation Authority (JTA) offers its convenient Gameday Xpress for a fee with complimentary parking on game day. The buses run to and from the stadium from several downtown and suburban locations. Shuttle service begins two hours prior to kick-off and ends one hour after the game. For more information, call JTA at (904) 630-3100 or visit their web site at www.jtafla.com.
How can I be contacted in the stadium in case of an emergency?
Fans expecting emergency phone calls should leave their name and seat locations at the Guest Services Booths or at the US Assure Club Concierge. If an emergency call is received, a Jaguars Fan Experience representative or usher will be dispatched to your seat location with the message. Public address or scoreboard paging is not permitted. Emergency phone call numbers for individuals trying to reach a guest at EverBank Field: (904) 633-6114 or (904) 633-6100.
Where can I report problems to on game day?
During the game, fans can report any disturbances to the nearest Guest Services Booth, usher, security guard, or text ASSIST followed by the location and a brief description of the issue to 58154. Fans who do not have the ability to send text messages via their cell phone may call the Game day telephone line at (904)633-6100. Guest Services Booths are located on the ground floor of the US Assure Club and immediately outside the elevators on both the lower and upper levels of the Clubs; on the main concourse level Southwest outside of sections 101/102, North End Zone outside of sections 123/223, and Southeast outside of sections 144/244; East Upper Deck outside of section 437; and lastly, West
Upper Deck outside of section 410. For further information regarding our Guest Services Team, please click here. Message and Data Rates may apply. Click here for Comprehensive T&Cs.
Are there ADA accommodations at EverBank Field?
Yes, the Jaguars offer the following accommodations:
Accessible seating requests
Elevators
Escalators
Family restrooms
JTA Gameday Xpress
Postgame golf-cart shuttle
Postgame pick-up procedure
Pregame drop-off
Restrooms
Special service animals
TTY phone number
Wheelchair escort service
Wheelchair recharging stations
Please read the Fan Guide for details on each of these services.
What items are prohibited in the stadium?
Click here for a list of prohibited items and EverBank Field pat down procedures.
Do you have gift certificates I can purchase for my guests to use on game day?
Jag Dollars are available for purchase and can be used during the season at Jaguars home games for merchandise and concession purchases inside EverBank Field. Please contact the Jaguars Ticket Office at (904) 633-2000 or 877-4-JAGS-TIX to purchase your Jag Dollars today. Jag Dollars expire at the end of each season.
My question was not answered. Who can I contact for more information?
Check the Fan Guide for more answers. If you still cannot find the answers to your questions, please contact the Fan Experience Department.
Season Ticket Member
What time do the gates at EverBank Field open?
The South End Zone (Gates 1 and 4) will open three hours prior to game time for access to the Fan Entertainment Zone. The Bud Light Party Zone, Touchdown Clubs, Suites and Terrace Suite doors open two hours prior to kick-off. Your ticket indicates the gate most convenient to your seat. Gate 2, Gate 3, the US Assure Club entrances, and the entire seating bowl open two hours prior to kick-off. Disabled guests in sections 140-150 and 432-441 should use the elevator in the southeast corner of the stadium, near Gate 4. Disabled guests in sections 113-133 and 217-229 should use the elevator between Gates 2 and 3 in the North End Zone. Disabled guests in 101-106, 201-206, and 405-414 should use the elevator in the southwest corner of the stadium near Gate 1.
What are the hours of the game day ticket office?
Our staff in the Game Day Ticket Office will assist you with tickets ordered over the phone, via the Jaguars website, or dropped off by a friend. They can also help with any questions you may have about the activities surrounding the game. Proper photo identification is required when picking up tickets, and only the person listed on the tickets will be allowed to pick up the tickets. The Game Day Ticket Office opens three hours prior to kick-off and is located between Gates 2 and 3 in the North End Zone of the stadium. The Game Day Ticket Office is open until the end of the first quarter.
What concessions are available on game day in the general bowl seating areas?
Stadium concessions from area restaurants have multiple locations throughout the stadium. Please refer to the concourse maps for general bowl concession locations. Below you will find a comprehensive list of concession items available to you on game day. Please visit jaguars.com prior to the start of the season for the most up-to-date offerings. View game day concessions.
Can I use a credit card in the stadium?
VISA, MasterCard, American Express and Discover are accepted throughout the stadium at all concession and merchandise locations.
Where can I find an ATM?
ATMs can be found at the following stadium locations. All normal transaction fees may apply.
Ground-level Game Day Ticket Office between Gates 2 and 3
Main concourse Jag Pro Shops near section 219 and 227
South End Zone main concourse near Gates 1 and 4
East and West corners inside of the Bud Light Party Zone
West upper deck section 409 and East upper deck section 435
US Assure Club for Club, Terrace Suite and Suite patrons
Where can I purchase Jaguars merchandise on game day?
Fanatics is the official merchandiser of EverBank Field. Fanatics services all of the Jag Pro Shops as well as portable kiosks throughout the stadium and is committed to providing all of your Jaguars merchandise needs.
Jag Pro Shops are located on the lower level of the US Assure Clubs, in the northeast corner of the stadium near section 230 (Gate 3), in the northwest corner near section 216 (Gate 2), in the southeast corner of the stadium near section 245 (Gate 4), and the west main concourse near sections 109/110. Jag Pro Shops carry the newest merchandise and apparel for all Jaguars fans.
Where can I pick up my complimentary copy of the GAMEDAY magazine?
A limited quantity of GAMEDAY magazines will be distributed by the ushers nearest to your section. If your usher no longer has magazines available, please visit the nearest Guest Services booth.
Where can I redeem my Daily's receipt and voucher for Daily's Dollars?
The Daily's redemption tables are marked by red tents with the Gate logo and are located near the perimeter entrances of Gates 1, 2, 3, 4. US Assure club members may also redeem coupons on the concierge desk in the Touchdown Clubs.
How can I get updates about game day events?
Supply the Jaguars with your email address and receive game day highlights prior to each home game as well as all of the information you need to create a memorable game day experience including food, beverage, and merchandise specials. Visit https://beta.jaguars.nfl.com/team/newsletter for all of the latest and game day information.
How do I purchase single game parking passes?
Please contact the Jaguars Ticket Office at (904) 633-2000 and a representative will be more than happy to assist you with your parking pass purchase. Parking is sold based upon availability and is $25.00 per game in the Sports Complex Parking Garage. To view a parking map, please click here. Parking lots open four hours prior to kickoff.
Is there a shuttle service available on game day?
The Jacksonville Transportation Authority (JTA) offers its convenient Gameday Xpress with free parking on game day. The buses run to and from the stadium from several downtown and suburban locations. Shuttle service begins two hours prior to kick-off and ends one hour after the game. Extended postgame shuttle services are available from the Kings Avenue location. Fans who ride from the Kings Avenue and Prime Osborn locations receive a coupon for a free concession at the stadium. For more information, call JTA at (904) 630-3100 or visit their web site at www.jtafla.com.
How can I be contacted in the stadium in case of an emergency?
Fans expecting emergency phone calls should leave their name and seat locations at the Guest Services Booths or US Assure Club Concierge. If an emergency call is received, a Jaguars Fan Experience representative or usher will be dispatched to your seat location with the message. Public address or scoreboard paging is not permitted. Emergency phone call numbers for individuals trying to reach a guest at EverBank Field: (904) 633-6114 or (904) 633-6100.
Where can I report problems to on game day?
During the game, fans can report any disturbances to the nearest Guest Services Booth, usher, security guard, or text ASSIST followed by the location and a brief description of the issue to 58154. Message and Data Rates may apply. Click here for Comprehensive T&Cs. Fans who do not have the ability to send text messages via their cell phone may call the Gameday telephone line at (904)633-6100. Guest Services Booths are located on the ground floor of the US Assure Clubs and immediately outside the elevators on both the lower and upper levels of the Clubs; on the main concourse level Southwest outside of sections 101/102, North End Zone outside of sections 123/223, and Southeast outside of sections 144/244; East Upper Deck outside of section 437; and lastly, West Upper Deck outside of section 410. For further information regarding our Guest Services Team, please click here.
Are there ADA accommodations at EverBank Field?
Yes, the Jaguars offer the following accommodations:
Accessible seating requests
Elevators
Escalators
Family restrooms
JTA Gameday Xpress
Postgame golf-cart shuttle
Postgame pick-up procedure
Pregame drop-off
Restrooms
Special service animals
TTY phone number
Wheelchair escort service
Wheelchair recharging stations
Please read the Fan Guide for details on each of these services.
What items are prohibited in the stadium?
Click here for a list of prohibited items and EverBank Field pat down procedures.
Do you have gift certificates I can purchase for my guests to use on game day?
Jag Dollars are available for purchase and can be used during the season at Jaguars home games for merchandise and concession purchases inside EverBank Field. Please contact the Jaguars Ticket Office at (904) 633-2000 or 877-4-JAGS-TIX to purchase your Jag Dollars today. Jag Dollars expire at the end of each season.
My question was not answered. Who can I contact for more information?
Check the Fan Guide for more answers. If you still cannot find the answers to your questions, please contact the Fan Experience Department.
US Assure Club
When does the US Assure Club open and close?
The US Assure Club opens two hours prior to kick off and is open for a reasonable amount of time following the game.
What other areas of the stadium can I access with my US Assure Club ticket?
Your ticket will give you access to both the lower and upper levels in the US Assure Clubs as well as the Bud Zone, Sky Patio, and general concourse areas. Be sure to have your ticket with you and get your hand stamped by security before you leave the US Assure Club.
What food choices are available on game day in the US Assure Clubs?
The US Assure Club offers a wide variety of culinary options. Fans can enjoy stadium classics like slow-smoked barbecue, carved sandwiches, or burritos bowls made to order. Traditional favorites like hot dogs, grilled cheeseburgers and popcorn are also available, and be sure to leave room for dessert at the Peterbrooke carts. For a great culinary experience, the upper level will feature new menu items during each game, and you may see hand-carved meats, Italian favorites, stadium fare and desserts.
Can I reserve a table or seating in the US Assure Club lounge and dining areas?
All seating in the US Assure Club lounge and dining areas are on a first-come, first-served basis.
What are the post-game offerings in the US Assure Clubs?
Beverages only.
What time does alcohol service end in the US Assure Clubs?
Alcohol is served throughout the game in the US Assure Club lounge areas. Limit two drinks per person. A double cocktail is considered two drinks. Please remember to drink responsibly.
How do I report a problem on game day?
If you notice any behavior that is rowdy, disruptive, illegal in nature or breaks the Jaguars Fan Code of Conduct, please text ASSIST followed by the location and a brief description of the issue to 58154. Message and Data Rates may apply. Click here for Comprehensive T&Cs. Our Guest Services team will respond accordingly to assist any fan in need.
You may also visit the concierge desk located on the lobby-level (ground floor) of the US Assure Club or the concierge locations on each level of the Club located immediately outside of the elevator, or contact the nearest CSC or SAFE employees in your seating area.
Where is the closest ATM located?
There are two ATMs located on the lower level (2nd floor) of the US Assure Clubs. All normal transaction fees may apply.
Where can I purchase Jaguars merchandise on game day?
Please visit any one of our Jag Pro Shops located in the following areas:
The lower-level of the US Assure Clubs.
On the west main concourse and the main concourse at Gates 2, 3, and 4.
Portable Jag Pro Shop kiosks are located in the following areas:
On the main concourse at Gate 1 and Sections 122, 124 and 148.
And, in the East and West upper decks at Gates 1, 2, 3 and 4.
Do you have gift certificates I can purchase for my guests to use on game day?
Jag Dollars are available for purchase and can be used during the season at Jaguars home games for merchandise and concession purchases inside EverBank Field. Please contact the Jaguars Ticket Office at (904) 633-2000 or 877-4-JAGS-TIX to purchase your Jag Dollars today. Jag Dollars expire at the end of each season.
How can I get updates about game day events?
Four days prior to each home game, the Jaguars send out the Game day Newsletter to all ticket holders. If you do not receive this email, please ensure that the ticket office has your correct email address. You can also read the latest email here.
What items are prohibited in the stadium?
Click here for a list of prohibited items and EverBank Field pat down procedures.
My question was not answered. Who can I contact for more information?
Check the Fan Guide for more answers. If you still cannot find the answers to your questions, please contact the Fan Experience Department.
Executive Suites
What time do the Executive Suites at the US Assure Club open and close?
The Executive Suites open two hours before kickoff and will remain open for a reasonable amount of time following the game.
How do I get to the Executive Suite level?
An express elevator to the Suite level is located on the ground floor of the US Assure Clubs. Please look for the signs posted above the elevators to determine which elevator is designated as Suite Express.
Is there another way to get to the Executive Suite level if the elevator is crowded?
If the elevator is crowded, you may also take the escalator located on the ground floor of the US Assure Clubs to the first Club level and then again to the 2nd Club level. From here, exit out the doors located on either the North or South end of the US Assure Clubs and take one ramp up to the lower-level suites (East and West side) and two ramps up the upper-level suites (West side only).
What others areas of the stadium can I access with my Executive Suite ticket?
You are allowed access to the US Assure Clubs lounge areas, Bud Light Party Zone and general concourse areas. Be sure to get your wristband by security before you leave the Suite level.
How can I order food for my Executive Suite for the game?
Jaguars Suite owners will have the opportunity to order food from Delaware Norths full service menu up to four days before the game.
Can I order more food in the Executive Suite during the game?
A game day menu is available in each executive suite. A game day food and beverage order can be placed with your executive suite attendant. Or, you may call the order in on your house phone by pressing the pantry button.
May I take alcoholic beverages home with me?
Our liquor license does not allow any guests to take alcoholic beverages home with them. The executive suite holder is responsible for guests in the suites. It is unlawful to allow anyone under the age of 21 to consume alcoholic beverages in your executive suite.
How do I report a problem on game day?
If you have any questions or need to report any issues on game day, simply press the Concierge button on the house phone in your executive suite or notify your executive suite attendant.
How can I get updates about game day events?
Four days prior to each home game, the Jaguars send out an informational email to all ticket holders. If you do not receive this email, please ensure that the ticket office has your correct email address. You can also read the latest email here.
Where can I find the closest ATM?
The two closest ATM locations for guests located on the Executive Suite level are on the East and West Upper Deck concourses next to the guest services booths (sections 410 and 436). You can also find an ATM on the lower level floor of the US Assure Clubs. All normal transaction fees may apply.
Do you have gift certificates I can purchase for my guests to use on game day?
Jag Dollars are available for purchase and can be used during the season at Jaguars home games for merchandise and concession purchases inside EverBank Field. Please contact the Jaguars Ticket Office at (904) 633-2000 or 877-4-JAGS-TIX to purchase your Jag Dollars today. Jag Dollars expire at the end of each season.
What items are prohibited at the stadium?
Click here for a list of prohibited items and EverBank Field pat down procedures.
Can I purchase Executive Suite tickets to other events held in EverBank Field?
Executive Suite owners will have the option to purchase tickets to non-Jaguars events held at EverBank Field. If you are a Jaguars Executive Suite owner, you will be contacted by a Jaguars representative with purchase information.
Where can I purchase Jaguars merchandise on game day?
Executive Suite owners now have access to their own suite level team store located in Suite E-1N on the east side and Suite W-1 on the west side
My question was not answered. Who can I contact for more information?
Check the Fan Guide for more answers. If you still cannot find the answers to your questions, please contact the Fan Experience Department.
Terrace Suite
What time does the Terrace Suite open and close?
The Terrace Suite opens two hours prior to kick off and is open for a reasonable amount of time following the game. Express access to the Terrace Suite is available on the ground level elevators at both Gates 1 & 4.
What other areas of the stadium can I access with my Terrace Suite ticket?
Guests holding an Terrace Suite ticket have access to the US Assure Clubs lounge areas, Bud Light Party Zone and general concourse areas. Be sure to have your ticket with you prior to leaving the Terrace Suite.
What food and beverage selections are available in the Terrace Suite on game day?
Four days prior to each home game, guests can preview the Chef's Table offerings for that week.
What is included in the price of my Terrace Suite ticket?
All Chef's Table offerings, house wine and draft beer selections are included in the price of your Terrace Suite ticket. Premium wines, beers and liquors are not included in your ticket cost, but they are available for purchase on game day.
How do I report a problem on game day?
If you notice any behavior that is rowdy, disruptive, illegal in nature or breaks the Jaguars Fan Code of Conduct, please text ASSIST followed by the location and a brief description of the issue to 58154. Message and Data Rates may apply. Click here for Comprehensive T&Cs. Our Guest Services team will respond accordingly to assist any fan in need.
You may also visit the Concierge desk located near the top of the stairs inside the Terrace Suite or notify a security guard.
How can I get updates about game day events?
Four days prior to each home game, the Jaguars send out an informational email to all ticket holders. If you do not receive this email, please ensure that the ticket office has your correct email address. You can also read the latest email here.
Where is the closest ATM located?
The two closest ATMs to guests in the Terrace Suite are located on the main concourse near the guest services booths at Gates 1 and 4 (sections 202 and 244). There is also an ATM machine located inside the Bud Zone. All normal transaction fees may apply.
Where can I purchase Jaguars merchandise on game day?
Please visit any one of our Jag Pro Shops located in the following areas:
The lower-level of the US Assure Clubs.
On the main concourse at Gates 2, 3, and 4
Portable Jag Pro Shop kiosks are located in the following areas:
On the main concourse at Gate 1 and Sections 122, 124 and 148.
And, in the East and West upper decks at Gates 1, 2, 3 and 4.
Do you have gift certificates I can purchase for my guests to use on game day?
Jag Dollars are available for purchase and can be used during the season at Jaguars home games for merchandise and concession purchases inside EverBank Field. Please contact the Jaguars Ticket Office at (904) 633-2000 or 877-4-JAGS-TIX to purchase your Jag Dollars today. Jag Dollars expire at the end of each season.
What items are prohibited in the stadium?
Click here for a list of prohibited items and EverBank Field pat down procedures.
Can I purchase Terrace Suite tickets to other events held in EverBank Field?
Terrace Suite holders will have the option to purchase tickets for non-Jaguars events. A Jaguars representative will contact you with purchase information.
My question was not answered. Who can I contact for more information?
Check the Fan Guide for more answers. If you still cannot find the answers to your questions, please contact the Fan Experience Department.
