FAQs

What time do the gates at TIAA Bank Field open?

The South End Zone (Gates 1 and 4) will open three hours prior to game time for access to the Fan Entertainment Zone. The Bud Light Party Zone, US Assure Club, Suites and Terrace Suite doors open two hours prior to kick-off. Your ticket indicates the gate most convenient to your seat. Gate 2, Gate 3, the US Assure Club entrances, and the entire seating bowl open two hours prior to kick-off. Disabled guests in sections 140-150 and 432-441 should use the elevator in the southeast corner of the stadium, near Gate 4. Disabled guests in sections 113-133 and 217-229 should use the elevator between Gates 2 and 3 in the North End Zone. Disabled guests in 101-106, 201-206, and 405-414 should use the elevator in the southwest corner of the stadium near Gate 1.

What are the hours of the game day ticket office?

Our staff in the Game Day Ticket Office will assist you with tickets ordered over the phone, via the Jaguars website, or dropped off by a friend. They can also help with any questions you may have about the activities surrounding the game. Proper photo identification is required when picking up tickets, and only the person listed on the tickets will be allowed to pick up the tickets. The Game Day Ticket Office opens four hours prior to kick-off and is located between Gates 2 and 3 in the North End Zone of the stadium. The Game Day Ticket Office is open until the end of the first quarter.

What concessions are available on game day in the general bowl seating areas?

Stadium concessions from area restaurants have multiple locations throughout the stadium. Please refer to the concourse maps for general bowl concession locations. Below you will find a comprehensive list of concession items available to you on game day. Please visit jaguars.com prior to the start of the season for the most up-to-date offerings. View game day concessions.

Can I use a credit card in the stadium?

VISA, MasterCard, American Express and Discover are accepted throughout the stadium at all concession and merchandise locations.

Where can I find an ATM?

ATMs can be found at the following stadium locations. All normal transaction fees may apply.

  • Ground-level Game Day Ticket Office between Gates 2 and 3
  • Main concourse Jag Pro Shops near section 219 and 227
  • South End Zone main concourse near Gates 1 and 4
  • East and West corners inside of the Bud Light Party Zone
  • West upper deck section 409 and East upper deck section 435
  • Lower-level US Assure Club for Club, Terrace Suite and Suite patrons

Where can I purchase Jaguars merchandise on game day?

Fanatics is the official merchandiser of EverBank Field. Fanatics services all of the Jag Pro Shops as well as portable kiosks throughout the stadium and is committed to providing all of your Jaguars merchandise needs.

Jag Pro Shops are located on the lower level of the US Assure Clubs, in the northeast corner of the stadium near section 230 (Gate 3), in the northwest corner near section 216 (Gate 2), in the southeast corner of the stadium near section 245 (Gate 4), and the west main concourse near sections 109/110. Jag Pro Shops carry the newest merchandise and apparel for all Jaguars fans.

Where can I pick up my complimentary copy of the GAMEDAY magazine?

The Game Day program will now only be available digitally. It will be available on Jaguars.com, on our Official Jaguars App, and will also be distributed via email every Wednesday of game week.

How can I get updates about game day events?

Supply the Jaguars with your email address and receive game day highlights prior to each home game as well as all of the information you need to create a memorable game day experience including food, beverage, and merchandise specials.

Visit https://beta.jaguars.nfl.com/team/newsletter for all of the latest and game day information.

How do I purchase single game parking passes?

Please contact the Jaguars Ticket Office at (904) 633-2000 and a representative will be more than happy to assist you with your parking pass purchase. Parking is sold based upon availability and is $35.00 per game in the Sports Complex Parking Garage. To view a parking map, please click here. Parking lots open four hours prior to kickoff.

Is there a shuttle service available on game day?

The Jacksonville Transportation Authority (JTA) offers its convenient Gameday Xpress for a fee with complimentary parking on game day. The buses run to and from the stadium from several downtown and suburban locations. Shuttle service begins two hours prior to kick-off and ends one hour after the game. For more information, call JTA at (904) 630-3100 or visit their web site at www.jtafla.com.

How can I be contacted in the stadium in case of an emergency?

Fans expecting emergency phone calls should leave their name and seat locations at the Guest Services Booths or at the US Assure Club Concierge. If an emergency call is received, a Jaguars Fan Experience representative or usher will be dispatched to your seat location with the message. Public address or scoreboard paging is not permitted. Emergency phone call numbers for individuals trying to reach a guest at TIAA Bank Field: (904) 633-6114 or (904) 633-6100.

Where can I report problems to on game day?

During the game, fans can report any disturbances to the nearest Guest Services Booth, usher, security guard, or text ASSIST followed by the location and a brief description of the issue to 58154. Fans who do not have the ability to send text messages via their cell phone may call the Game day telephone line at (904)633-6100. Guest Services Booths are located on the ground floor of the US Assure Club and immediately outside the elevators on both the lower and upper levels of the Clubs; on the main concourse level Southwest outside of sections 101/102, North End Zone outside of sections 123/223, and Southeast outside of sections 144/244; East Upper Deck outside of section 437; and lastly, West

Upper Deck outside of section 410. For further information regarding our Guest Services Team, please click here. Message and Data Rates may apply. Click here for Comprehensive T&Cs.

Are there ADA accommodations at TIAA Bank Field?

Yes, the Jaguars offer the following accommodations:

  • Accessible seating requests
  • Elevators
  • Escalators
  • Family restrooms
  • JTA Gameday Xpress
  • Postgame golf-cart shuttle
  • Postgame pick-up procedure
  • Pregame drop-off
  • Restrooms
  • Special service animals
  • TTY phone number
  • Wheelchair escort service
  • Wheelchair recharging stations
  • Please read the Fan Guide for details on each of these services.

What items are prohibited in the stadium?

Click here for a list of prohibited items and TIAA Bank Field pat down procedures.

Do you have gift certificates I can purchase for my guests to use on game day?

Jag Dollars are available for purchase and can be used during the season at Jaguars home games for merchandise and concession purchases inside TIAA Bank Field. Please contact the Jaguars Ticket Office at (904) 633-2000 or 877-4-JAGS-TIX to purchase your Jag Dollars today. Jag Dollars expire at the end of each season.

My question was not answered. Who can I contact for more information?

Check the Fan Guide for more answers. If you still cannot find the answers to your questions, please contact the Fan Experience Department.